STERLING HOSPICE
Provider Information
- Address
- 801 E. CAMPBELL ROAD, STE 142
RICHARDSON, TX 75081 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 9, 2018
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Physicians | 0 |
| Volunteers | 0 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what STERLING HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how STERLING HOSPICE compares to hospices nationwide.
15.6 minutes
of nurse care per routine home care day, on average
That is the 80th percentile among hospices nationally. The national median is about 12 minutes.
6
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.6 min
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends3.3%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life86.4%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits66.7%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.9%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care16.7%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,090 · 66th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Sterling Hospice in Richardson
Sterling Hospice provides end of life care for families in Richardson, Texas. They operate as a freestanding hospice provider and hold accreditation from the Accreditation Commission for Health Care. This group serves the Dallas area from their office on East Campbell Road. They offer support to those needing comfort during a difficult season. Their team is ready to help patients and loved ones in the local community.
About Sterling Hospice
Sterling Hospice is a for-profit organization. They have been certified to provide Medicare hospice services since November 2018. The agency maintains accreditation through the Accreditation Commission for Health Care. This group sets high standards for care and safety. They visit agencies to check that rules are followed. For families, this means the provider meets strict national benchmarks for their work. Their current team includes two registered nurses. They do not have physicians or volunteers on staff. It is good to know how a team is built before you choose care. You can ask them how they coordinate with your own doctor for medical needs. This helps ensure your loved one gets the right care at the right time.
Quality Performance
What Is Hospice Care Like in Richardson?
Hospice care in Richardson focuses on comfort and quality of life for the patient. Teams usually include nurses, aides, and social workers who visit the home. They help manage pain and offer emotional support to the family. Sterling Hospice operates with a small team of five employees. This includes two registered nurses who provide clinical oversight for the care plan. Because they are a smaller group, they may offer a more focused experience for those they serve. Families often find that smaller teams build closer bonds with the people they support. You should ask about how their nurses communicate with you. Good updates are key when caring for a family member at home. Their team works to keep the patient safe and comfortable throughout the process.
What to Ask When Choosing a Hospice Provider
Choosing a care provider is a big decision for any family. You should ask questions that help you understand how they will support you. First, ask how quickly a nurse can arrive if an emergency happens at night. Second, ask how they help manage pain and other symptoms at home. You should also ask how they keep your family updated on the patient status. Finally, ask what happens if your needs change and you require more support than expected. It is okay to ask about their experience with specific conditions. Getting clear answers helps you feel more confident in your choice. Take your time to talk with the staff and listen to their responses. You deserve to work with a team that hears your concerns.
Preserve Your Family Stories
Capture the life stories and memories of your loved ones to keep them for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.