MAXSERVE HOSPICE
Provider Information
- Address
- 13140 COIT RD STE 405 B
DALLAS, TX 75240 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 5, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Volunteers | 0 |
2
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MAXSERVE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MAXSERVE HOSPICE compares to hospices nationwide.
10.1 minutes
of nurse care per routine home care day, on average
That is the 26th percentile among hospices nationally. The national median is about 12 minutes.
36
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.1 min
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life86%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits56.9%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.5%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months21.3%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.8%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)85th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,472 · 31st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 28.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening98.3%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed100%
- Beliefs and values discussed97.5%
- Bowel care for patients on opioids88.9%
- Visits in the last days of life28.3%
- All care steps completed91.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer17%
- Dementia24%
- Heart and circulatory disease24%
- Lung and respiratory disease18%
- Stroke8%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
MAXSERVE HOSPICE in Dallas
MAXSERVE HOSPICE serves the Dallas area from their office on Coit Road. They provide end-of-life care focused on comfort and dignity for patients and their loved ones. Families in Dallas County often turn to them when they need support during a difficult health journey. The team works to manage pain and help patients stay in their own homes whenever possible. It is a local option for those who want professional care nearby. That said, choosing the right team is always a personal decision. You want a group that listens well and acts fast when symptoms change. This provider brings a local presence to the community. They are ready to help you coordinate care effectively.
About MAXSERVE HOSPICE
MAXSERVE HOSPICE is a for-profit organization. They have been certified by Medicare since February 5, 2020. This certification means they meet federal standards for health and safety. Being in the industry for several years, they have built a track record of service in Dallas. What most people do not realize is that all Medicare-certified hospices must follow the same basic rules for care. However, the culture and staff approach can feel very different from one place to another. You should look at how they handle after-hours calls and how quickly they send a nurse to your home. These small details matter a lot during the night. And remember, you have the right to interview any agency before you sign up. Ask them how they handle emergencies in the middle of the night.
Top-Tier Quality Care
Understanding Hospice Care in DALLAS
Dallas is a large city with many choices for hospice care. Finding the right fit can feel like a chore, but you have resources to help. Most providers here offer care in private homes, assisted living facilities, or nursing homes. The goal is always the same. They want to make sure the patient stays comfortable and free from pain. Some agencies are large national groups, while others are smaller and locally owned. Both can provide great care. The thing is, you should choose a team that knows the local doctors and hospitals well. That local knowledge helps things run smoothly when you need to order medicine or equipment. Do not be afraid to ask about their experience in your specific neighborhood. A good team will always be happy to explain their reach and how they stay connected to the local medical community.
What to Ask When Choosing a Hospice Provider
Selecting a hospice team is a serious step for your family. You need answers that give you peace of mind. Start by asking how they handle pain management at night. You should also ask how often a nurse will visit the home each week. Here are a few more questions to keep in mind:
- How quickly can a nurse get to our home if there is a crisis?
- Does your team have experience with my loved one's specific health condition?
- How do you support family members who are grieving or feeling burned out?
- Can we meet the person who will be our main nurse before we start?
These questions help you see if they are a good match for your values. Do not settle for vague answers. You deserve clear, honest information so you can make the best choice for your loved one.
Preserve your family's stories
This time is precious. We can help you record your family's history and favorite memories so they are never lost. It is a beautiful way to honor a loved one's legacy.
Start your storyOther Hospice Providers Nearby
Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.