LUCENT HEALTH GROUP
Provider Information
- Address
- 1255 W 15TH ST, STE 900
PLANO, TX 75075 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 22, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 2 |
| Volunteers | 1 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what LUCENT HEALTH GROUP reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how LUCENT HEALTH GROUP compares to hospices nationwide.
10.7 minutes
of nurse care per routine home care day, on average
That is the 33rd percentile among hospices nationally. The national median is about 12 minutes.
27
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.7 min
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends17.9%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits89.8%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months57.6%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care13.6%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,242 · 57th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 59.8% of patients or more. Most hospices score above 90 percent.
- Pain screening88.2%
- Pain assessment84%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life59.8%
- All care steps completed79.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia27%
- Heart and circulatory disease31%
- Lung and respiratory disease10%
- Other conditions21%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Lucent Health Group
Lucent Health Group provides hospice care services to patients living in Plano, Texas. This provider has served the area since 2014 and holds accreditation from the Accreditation Commission for Health Care. Their team works to support families during difficult health transitions. They are a freestanding hospice provider that focuses on patient comfort. You will find their office located on West 15th Street in Collin County. Their team brings years of service to the local community. Accreditation means an outside group checked their work against high standards. It is a sign of their commitment to quality care. Choosing a provider that meets these outside standards often gives families peace of mind. They operate as a for-profit organization. That is the basic setup for their service model. Families can expect a team that follows specific national rules for medical care and patient safety. They aim to help your loved ones stay comfortable and safe at home.
Provider Background and Standards
Lucent Health Group operates as a for-profit hospice provider. They earned their Medicare certification in August 2014. Since then, they have maintained their standing in the Plano area. The Accreditation Commission for Health Care performed an evaluation of their services. This group reviews hospice agencies to ensure they follow strict rules for safety and care. They do not just look at paperwork. They look at how staff treat patients every day. This certification serves as a stamp of approval for their internal processes. You should know that for-profit status does not change the basic requirements for Medicare hospice coverage. All Medicare-certified hospices must offer the same core services. These include nursing care, medical equipment, and pain management. The main differences between providers often come down to staff availability and response times. Lucent Health Group manages these duties through their office on 15th Street. Their team structure is simple and focused on direct patient support.
Quality of Care
What Is Hospice Care Like in PLANO?
Hospice care in Plano focuses on comfort rather than a cure. It happens wherever the patient calls home. The goal is to manage pain and symptoms while helping the family cope. Lucent Health Group maintains a team of 13 employees to handle these needs. This includes five registered nurses and two licensed practical nurses. Nurses play a major role in your daily care. They visit the home to check on the patient and adjust medicines. One volunteer also works with the group to provide extra support. Having a dedicated team means someone is always ready to answer your questions. They coordinate with your doctor to make sure the plan fits your needs. This care model allows patients to stay in their own surroundings. It is a personal way to handle end-of-life care. The team works hard to keep your loved one comfortable and present with family members during this time.
What to Ask When Choosing a Hospice Provider
Finding the right hospice team takes time. You should ask clear questions before you sign any forms. Start by asking how many nurses will visit each week. You need to know who to call after office hours. Ask them how they handle sudden changes in pain or symptoms. It helps to ask about their experience with your specific diagnosis. You might also ask if they have volunteers who can sit with your loved one. Ask about how they communicate with the family. Will you get updates after every visit? Clear talk is good. Do not be afraid to ask how they handle emergencies on weekends. You want a team that responds quickly when things change. These answers will help you decide if they are the right fit for your family. A good provider will be happy to answer every single question you have.
Preserve Your Family Stories
Every life has a unique story worth saving for the future. We offer tools to help you record memories and share them with the next generation.
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Understanding Medicare Hospice Benefit: A Family Guide
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Some stories are worth writing down
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