GENTIVA
Provider Information
- Address
- 3232 HOBBS ROAD
AMARILLO, TX 79109 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 5, 1997
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Volunteers | 1 |
29
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
13.7 minutes
of nurse care per routine home care day, on average
That is the 65th percentile among hospices nationally. The national median is about 12 minutes.
106
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.7 min
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.4%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits14.7%
Ranks better than about 93% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.9%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months32.3%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care17.2%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice8.6%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,173 · 46th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 69.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.8%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life69.9%
- All care steps completed99.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer24%
- Dementia20%
- Heart and circulatory disease26%
- Lung and respiratory disease10%
- Stroke15%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Amarillo
GENTIVA serves families in Amarillo, Texas, and the surrounding Randall County area. They provide compassionate end-of-life care focused on comfort and dignity. Their team works to support patients and their loved ones during a very difficult time. By focusing on pain relief and emotional support, they help patients spend quality time at home. Choosing the right hospice is a big step for your family. This provider offers experienced care options for those in need of support in the Amarillo region.
About GENTIVA
GENTIVA has been a Medicare-certified hospice provider since March 1997. This long history shows their commitment to serving the Amarillo community for many years. As a for-profit organization, they follow federal standards for hospice care. Families should know that Medicare certification means they meet strict quality rules set by the government. This provider is located on Hobbs Avenue in Amarillo. Their team is dedicated to managing symptoms and providing comfort. Understanding their background can help you feel more confident in your hospice choice. They focus on meeting the unique physical and emotional needs of every patient under their care.
Quality of Care Highlights
Understanding Hospice Care in Amarillo
Hospice care in Amarillo focuses on comfort when a cure is no longer the goal. It is not just about the end of life. It is about making the most of every day you have left. The hospice team brings care to your house. They provide nurses, aides, and social workers. These professionals help manage pain and offer support to the whole family. In Randall County, many families choose hospice to stay in their own homes. This allows patients to stay near their familiar things and loved ones. Hospice care is a team effort. It is designed to reduce stress and improve the quality of life for everyone involved in the care journey.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is an important decision. Do not be afraid to ask many questions. Here are a few things to consider asking:
- How often will a nurse visit my loved one at home?
- How does your team handle pain and comfort needs after hours?
- What support services do you offer to family members during this time?
- How do you communicate with our primary doctor about changes in care?
Asking these questions helps you understand how the provider will support your family. You deserve a team that listens to your concerns. A good provider will be happy to answer these questions clearly. Take your time to find the right fit for your specific situation. You and your family deserve the best care possible.
Preserving Your Family Stories
This time is precious for your family. Capture and save your family stories to share with future generations. We can help you keep those memories safe forever.
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Helpful Guides for Families
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Understanding Hospice Levels of Care: A Family Guide
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Some stories are worth writing down
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