GENTIVA
Provider Information
- Address
- 2800 BREEZEWOOD AVE
FAYETTEVILLE, NC 28303 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 18, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 73 |
| Physicians | 14 |
428
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2006.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
11.4 minutes
of nurse care per routine home care day, on average
That is the 40th percentile among hospices nationally. The national median is about 12 minutes.
726
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.4 min
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.8%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits30.1%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.8%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months49.1%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.8%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.8%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,585 · 73rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.7%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.4%
- Treatment preferences discussed99.9%
- Beliefs and values discussed99.9%
- Bowel care for patients on opioids100%
- Visits in the last days of life70.9%
- All care steps completed99.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia20%
- Heart and circulatory disease37%
- Lung and respiratory disease12%
- Stroke10%
- Other conditions9%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at GENTIVA
GENTIVA serves the Fayetteville area from their office on Breezewood Avenue. They provide dedicated hospice support for families facing serious illness. This team focuses on comfort and dignity during a difficult season. The thing is, choosing the right partner makes a massive difference for your loved one. They bring care directly to your home in Cumberland County. Whether you live in the heart of Fayetteville or nearby, their staff is ready to help. That said, having local experts nearby provides real peace of mind. You deserve a team that listens to your needs and acts with grace. GENTIVA has been part of the Medicare program since 1995. That is nearly thirty years of service to the community. They understand the local landscape and how to get things done when time is short. It is about making every single day count for the people who matter most to you.
About GENTIVA
GENTIVA operates as a for-profit provider in North Carolina. They have held Medicare certification since July 1995. This long history shows they know the rules and follow them well. What most people do not realize is that for-profit status does not change the core mission. The goal is always to manage pain and support the family unit. You should look for providers who show openness and clear communication. GENTIVA has earned a 5-star rating for their quality of care from CMS. That is the highest score possible. They also hold a 4-star rating for patient satisfaction from recent surveys. That is a solid record by any measure. When you interview them, ask about their specific team structure. You want to know who will be at your door. Every family situation is unique, so ensure their schedule fits your daily rhythm. It is your right to ask questions until you feel completely at ease with the choice.
Quality Performance
Understanding Hospice Care in FAYETTEVILLE
Hospice is not a place you go. It is a service that comes to where you live. In Fayetteville, families can access care in private homes, assisted living facilities, or nursing homes. The core of hospice is simple. It focuses on quality of life rather than finding a cure. Your team will include nurses, doctors, and social workers. They work together to handle pain and emotional stress. And here is the best part. Most of these services are fully covered by Medicare. You should not worry about extra bills while you are grieving. The Cumberland County area has several options, but you should pick one that feels like a good fit for your values. Do not feel rushed to decide, but do reach out early. Early help often leads to a much smoother journey for everyone involved. Taking that first step is the hardest part, but you do not have to walk it alone.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a deeply personal task. You need to feel confident in the team you pick. Start by asking how quickly they can respond when an emergency happens at night. You also want to know how they handle pain management. Ask them to explain their plan for sudden symptoms. It is vital to understand their communication style. Will they call you every day? Who is your main contact person? Finally, ask about their volunteer services. Many families find comfort in having extra eyes and ears to help with small tasks. Here is a simple tip. Trust your gut feeling during the first meeting. If the staff does not make you feel heard, keep looking. You are building a partnership that will last through some of your hardest days. You deserve a team that treats your loved one with the same care they would give their own family members.
Preserve Your Family Stories
Your loved one has a lifetime of memories worth keeping. Capture their voice and their favorite stories to share with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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