LEGACY LIFECARE HOME HEALTH AND HOSPICE CARE- WEST
Provider Information
- Address
- 770 CONVERSE STREET
LONGMEADOW, MA 01106 - Ownership Type
- Non-Profit
- Medicare Certified Since
- January 10, 2008
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Physicians | 0 |
| Volunteers | 1 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what LEGACY LIFECARE HOME HEALTH AND HOSPICE CARE- WEST reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how LEGACY LIFECARE HOME HEALTH AND HOSPICE CARE- WEST compares to hospices nationwide.
13.3 minutes
of nurse care per routine home care day, on average
That is the 61st percentile among hospices nationally. The national median is about 12 minutes.
20
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.3 min
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends14.6%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.7%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.2%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.1%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months35.7%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice7.1%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,294 · 11th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 78.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment94.8%
- Treatment preferences discussed100%
- Beliefs and values discussed97.9%
- Bowel care for patients on opioids96.2%
- Visits in the last days of life78.6%
- All care steps completed95.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia9%
- Heart and circulatory disease11%
- Stroke29%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support for Your Loved Ones in Longmeadow
Legacy Lifecare Home Health and Hospice Care- West provides compassionate end-of-life care in Longmeadow, Massachusetts. They focus on comfort, dignity, and quality of life for patients and their families. Choosing a hospice team is a big step. This team works right in Hampden County to ensure your loved one gets the care they need close to home. The thing is, having a local team makes a world of difference during tough times. They offer support that goes beyond just medical care. It is about helping your family find peace while navigating a very difficult season. You deserve a team that listens and truly cares about your specific needs.
About Legacy Lifecare Home Health and Hospice Care- West
This provider operates as a non-profit organization. That matters because their primary goal is patient care rather than turning a profit. They have been Medicare certified since January 10, 2008. That is over 16 years of experience in the field. That is a long time to build trust in a community. Families should know that they meet federal standards for health and safety. Their office is located at 770 Converse Street. You can reach them at (978) 471-5146 to discuss how their services fit your situation. And because they are non-profit, they often pour resources back into the care they provide. It really shows in how they treat the people they serve every single day.
High Quality Care Ratings
Understanding Hospice Care in Longmeadow
Hospice is not a place you go. It is a type of care that comes to you. In Longmeadow, hospice focuses on managing pain and symptoms so your loved one can spend their time at home. The goal is to keep them comfortable and surrounded by family. You might worry that hospice means giving up. That is a common myth. The truth is that hospice brings in a team of experts to help manage the hard parts of illness. This allows you to focus on being a son, daughter, or spouse again. You get to spend quality time together instead of worrying about medicine schedules. It is about making every moment count in the place where you feel most safe and secure.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a personal journey. You need to feel confident in the team you pick. Start by asking how quickly they can respond to a call in the middle of the night. You should also ask how they manage pain and if they have staff available on weekends. It is smart to ask how they help families cope with grief after a loss. Another good question is how they coordinate care with your primary doctor. Don't be afraid to ask for specific examples of how they handle emergencies. You need a partner who is easy to reach and quick to act. Keep asking until you feel at ease with their answers. Your peace of mind is the most important thing here.
Preserving Your Family's Story
During this time, the memories and stories of your loved ones are more precious than ever. Take steps to capture their history and wisdom so it can be shared with future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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OLD COLONY HOSPICE, INC
VNA & HOSPICE OF GREATER MILFORD
GENTIVA
BAYSTATE HOSPICE
HEALTH ALLIANCE HOME HEALTH AND HOSPICE
Helpful Guides for Families
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.