GENTIVA
Provider Information
- Address
- 130 RUMFORD AVENUE, SUITE 211
AUBURNDALE, MA 02466 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 8, 2010
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 11 |
| Physicians | 3 |
| Volunteers | 13 |
31
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
12.7 minutes
of nurse care per routine home care day, on average
That is the 55th percentile among hospices nationally. The national median is about 12 minutes.
37
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.7 min
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends12.3%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.1%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.3%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.1%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.2%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.9%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice6.9%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,520 · 31st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.3%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life68.3%
- All care steps completed98.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia32%
- Heart and circulatory disease12%
- Lung and respiratory disease10%
- Stroke11%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Gentiva in Auburndale
Gentiva provides hospice care services to families in Auburndale, Massachusetts. They operate out of their office on Rumford Avenue in Middlesex County. This location is certified by Medicare to provide end of life care for patients who need support at home or in a facility. The organization holds accreditation from the Joint Commission to ensure they meet high standards for patient safety and clinical excellence. Their team works to manage symptoms and provide comfort for those facing a life limiting illness. They serve the local community by focusing on the specific needs of each patient and family member they support.
About Gentiva
Gentiva functions as a for-profit hospice provider. They have been certified by Medicare since November of 2010. This long history shows they have experience working within the federal quality guidelines for hospice care. They also maintain accreditation through the Joint Commission. This group acts as an independent auditor that checks how a provider handles medical care and patient safety. They visit the office to make sure the staff follows strict rules. When a provider earns this seal, it means they have passed a review by experts who do not work for the hospice itself. Families should look for this status because it provides an extra layer of oversight. It shows that the agency holds itself to a higher standard than just the basic requirements. You can feel better knowing an outside group regularly verifies their work.
Quality Performance
What Is Hospice Care Like in Auburndale?
Hospice care in this part of Massachusetts focuses on keeping patients comfortable in their own homes. The team at Gentiva consists of 31 total employees who manage daily care needs. This staff includes 11 registered nurses and 3 physicians who oversee medical decisions. They also work with 13 volunteers who provide extra companionship for patients and their loved ones. These professionals coordinate to manage pain and help families understand what to expect during the final stages of life. Having a large team of nurses means there is usually someone available to answer questions or address changes in health status. The goal is to keep the patient in a familiar setting with their family close by. This local support system helps reduce the stress of managing complex medical needs alone. It makes a real difference for those living in the area.
What to Ask When Choosing a Hospice Provider
Selecting a hospice provider is a big decision for your family. You should feel comfortable asking direct questions to find the right fit. Start by asking how quickly a nurse can arrive if you have an emergency during the night. Ask how the team handles pain management and if they have experience with your specific diagnosis. You might also want to know how often the hospice staff will visit the home. Ask if they provide help for family caregivers who may feel tired or overwhelmed. It is also good to ask how they support the emotional needs of family members after a loss. These questions help you understand how the agency communicates and if their style matches your expectations. Take your time to get clear answers before you choose a plan.
Keep Your Family Stories Alive
During this time, memories are precious. Learn simple ways to save and share your family history for future generations.
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