GENTIVA
Provider Information
- Address
- 130 RUMFORD AVENUE, SUITE 211
AUBURNDALE, MA 02466 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 8, 2010
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 11 |
| Physicians | 3 |
| Volunteers | 13 |
31
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
12.7 minutes
of nurse care per routine home care day, on average
That is the 55th percentile among hospices nationally. The national median is about 12 minutes.
37
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.7 min
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends12.3%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.1%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.3%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.1%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.2%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.9%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice6.9%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,520 · 31st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life68.3%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia32%
- Heart and circulatory disease12%
- Lung and respiratory disease10%
- Stroke11%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Auburndale
Gentiva provides hospice services for families in Auburndale, Massachusetts. They offer support for patients and loved ones during end of life care. The provider is certified by Medicare and holds accreditation from the Joint Commission. This means they meet high standards for safety and quality set by a national group. Their office is on Rumford Avenue. They serve the Middlesex area with a team of trained professionals. Choosing a hospice agency is a major decision for many families. Having a local team can help keep care close to home. The agency has been certified since late 2010. This long history shows their commitment to the community. They focus on providing comfort and care for those who need it most. Families can count on their experience. The team works hard to meet the needs of their patients every single day.
About Gentiva
Gentiva operates as a for-profit hospice provider in Massachusetts. They have been certified by Medicare since 2010. The agency is accredited by the Joint Commission. This group inspects health centers to make sure they follow strict safety rules. They look at how the staff manages medication and how they respond to emergencies. Accreditation matters because it proves the provider follows national benchmarks. A group of 31 employees works at this location. This staff includes 11 registered nurses and 3 physicians. They also work with 13 volunteers who provide extra support to families. Having nurses and doctors on staff helps ensure patients get medical care when they need it. Volunteers add another layer of care. They can offer companionship or help with small tasks around the house. This mix of staff helps the agency provide a high level of care for their patients in the local area.
Quality Performance
What Is Hospice Care Like in Auburndale?
Hospice care in this area focuses on comfort for the patient. It is not about curing an illness but about quality of life. The team at Gentiva includes nurses, doctors, and volunteers. Nurses visit to check on symptoms and manage pain. Doctors guide the medical plan. Volunteers spend time with patients to provide comfort. Care usually happens in the home. It can also happen in a nursing facility if needed. The goal is to keep the patient in a place they feel safe. The team creates a plan that meets the specific needs of each person. They also support family members through the process. It is a team effort. Everyone works together to make sure the patient stays comfortable. That is the main goal of their service. They aim to provide peace for both the patient and their family during this difficult time.
What to Ask When Choosing a Hospice Provider
You should feel comfortable with the team you choose. Ask these questions to learn more about how they work. First, ask how quickly a nurse can get to the home if a problem happens at night. Second, ask how the team manages pain and other symptoms. Third, ask how they support family members who are grieving. Finally, ask how many staff members will be involved in the daily care of your loved one. It is okay to ask about their experience with specific illnesses. You might also ask how they communicate with the family doctor. Clear communication helps everyone stay on the same page. Do not be afraid to ask for details. You want to know exactly what to expect. Getting clear answers will help you make a choice that fits your family. You deserve to have all the information before you decide on a provider.
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