VNA & HOSPICE OF GREATER MILFORD
Provider Information
- Address
- 37 BIRCH STREET
MILFORD, MA 01757 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 16, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 2 |
| Volunteers | 13 |
29
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what VNA & HOSPICE OF GREATER MILFORD reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how VNA & HOSPICE OF GREATER MILFORD compares to hospices nationwide.
16.6 minutes
of nurse care per routine home care day, on average
That is the 85th percentile among hospices nationally. The national median is about 12 minutes.
104
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day16.6 min
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.7%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits23.2%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.4%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.7%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.2%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,641 · 32nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 67.4% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment98.7%
- Breathing difficulty screening98.6%
- Breathing difficulty treatment92.1%
- Treatment preferences discussed99.8%
- Beliefs and values discussed98.4%
- Bowel care for patients on opioids100%
- Visits in the last days of life67.4%
- All care steps completed92.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia27%
- Heart and circulatory disease18%
- Lung and respiratory disease9%
- Stroke3%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
VNA & Hospice of Greater Milford
VNA & Hospice of Greater Milford offers dedicated end-of-life support to residents in the Milford, Massachusetts area. They focus on comfort, dignity, and quality of life for patients facing a life-limiting illness. Located at 37 Birch Street, this provider serves the Worcester County community with a team committed to compassionate care. Families often reach out to them when they need extra help managing symptoms at home. That is a big step for anyone to take. Their staff works hard to ensure patients feel safe and supported during their final months. Choosing a partner for this journey is a deeply personal decision. Knowing you have a local team nearby can make a world of difference for your peace of mind.
About VNA & Hospice of Greater Milford
This provider has been Medicare-certified since December 16, 2009. That longevity is a sign of their long-term commitment to the region. They operate as a for-profit organization, which is a common structure for hospice agencies in Massachusetts. What does this mean for your family? It means they follow specific federal rules to keep their certification active. They must meet high standards for patient safety and care quality. The thing is, every agency has its own personality and way of doing things. You should always talk with their staff to see if their approach matches your family’s values. They have served the community for over a decade. That experience matters when you are navigating the complexities of hospice care. They are ready to answer your questions about their specific services and daily care routines.
Understanding Hospice Care in Milford
Milford is home to several resources that help families during difficult times. Hospice is not about giving up. It is about shifting the focus to comfort and making the most of every day. Most people don't realize that hospice care can happen wherever the patient calls home. That might be a private house or an assisted living facility. The team brings the care to you. They handle medications, medical equipment, and emotional support for the whole family. And they do this 24/7. It takes the heavy burden of caregiving off your shoulders. You get to spend your time being a daughter, son, or spouse instead of a nurse. That change in focus allows for more meaningful moments together. When you look for help in Worcester County, you want a team that knows the local landscape well.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a big decision. Start by asking these questions to get a clear picture. First, ask how quickly a nurse can get to your home if an emergency happens at night. You need to know that help is truly available. Second, ask how they help family members cope with grief and stress. Support for the caregivers is just as vital as care for the patient. Third, ask about their experience with your loved one's specific condition. Some agencies have experts in different areas of medicine. Finally, ask what their team looks like. Who will you see on a regular basis? Will it be the same person each time? Getting these answers helps you feel more confident. Trust your gut feeling after you meet them. It is important that you feel heard and respected throughout the process.
Other Hospice Providers Nearby
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OLD COLONY HOSPICE, INC
LONGWOOD HOSPICE
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