NAVIAN HAWAII
Provider Information
- Address
- 680 IWILEI ROAD
HONOLULU, HI 96817 - Ownership Type
- Non-Profit
- Medicare Certified Since
- March 25, 1986
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 27 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 5 |
| Volunteers | 38 |
77
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NAVIAN HAWAII reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Supplied directly by this hospice
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NAVIAN HAWAII compares to hospices nationwide.
13.8 minutes
of nurse care per routine home care day, on average
That is the 66th percentile among hospices nationally. The national median is about 12 minutes.
101
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.8 min
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.8%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.9%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits72.3%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.7%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.8%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.7%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.4%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,080 · 34th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70.8% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment100%
- Breathing difficulty screening99.6%
- Breathing difficulty treatment99.5%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life70.8%
- All care steps completed99.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia32%
- Heart and circulatory disease9%
- Lung and respiratory disease6%
- Stroke8%
- Other conditions20%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About NAVIAN HAWAII
NAVIAN HAWAII serves families across Honolulu from their office on Iwilei Road. This freestanding hospice provider offers end-of-life care for patients in the local community. They have served the area since 1986. That is nearly four decades of local experience. Their team works to provide medical and emotional support to patients during their final months. They hold a non-profit status which means they focus on patient needs rather than profit. Choosing a provider with this much history can offer peace of mind to families. Their long tenure in Hawaii shows a deep commitment to the people of Honolulu. It is helpful to know how long a provider has been operating in your area. You can look at their history to see how they have grown over the years to meet the needs of those they serve.
About NAVIAN HAWAII
As a non-profit organization, NAVIAN HAWAII operates with a clear focus on the patient. They earned their Medicare certification in 1986. Medicare certification means they follow federal rules for quality and safety. This is a very important mark for any hospice provider. Families should look for this status to ensure the care meets national standards. The staff includes twenty-seven registered nurses and one licensed practical nurse. They also have five physicians on their team. These professionals work together to manage pain and symptoms for their patients. Thirty-eight volunteers also give their time to support the hospice mission. A large volunteer group often helps provide extra companionship for patients and their families. This mix of staff and volunteers creates a broad circle of support for those under their care. It is a key part of their service model.
Quality Performance
What Is Hospice Care Like in HONOLULU?
Hospice care in Honolulu focuses on comfort and dignity for the patient. You will find that teams are typically made up of doctors, nurses, and social workers. They come to your home to help with daily care and pain management. This allows the patient to stay in a familiar place with family nearby. The team at NAVIAN HAWAII uses their twenty-seven registered nurses to lead this effort. They also bring in volunteers to help with tasks that are not medical in nature. Some families find that having a large team provides better coverage and faster responses to sudden needs. It is common for hospice staff to visit a few times each week. They can also be reached by phone at any time of the day or night. This constant availability is a standard feature of hospice care in the area.
What to Ask When Choosing a Hospice Provider
Picking the right hospice provider is a big decision for any family. You should feel comfortable asking direct questions to get the information you need. Start by asking how quickly a nurse can get to your home if an emergency happens. Ask about the specific team members who will visit and how often you will see them. You might also want to know how the provider handles pain medication and symptom control. Ask them to explain their plan for after-hours support. It is also good to ask how they involve volunteers in the care plan. Does the provider offer support groups for family members after a loss? These questions help you understand the level of care you can expect. Take your time to get clear answers before you make your final choice for your loved one.
Preserve Your Family Stories
Your loved one has a lifetime of memories to share. Capture these moments now to create a lasting record for future generations to enjoy.
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