HOSPICE MAUI
Provider Information
- Address
- 400 MAHALANI STREET
WAILUKU, HI 96793 - Ownership Type
- Non-Profit
- Medicare Certified Since
- May 10, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Physicians | 1 |
28
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE MAUI reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE MAUI compares to hospices nationwide.
39.2 minutes
of nurse care per routine home care day, on average
That is the 99th percentile among hospices nationally. The national median is about 12 minutes.
97
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day39.2 min
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends20.4%
Ranks better than about 95% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.7%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits74.9%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.8%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months46.2%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.2%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,414 · 25th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 54.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids100%
- Visits in the last days of life54.6%
- All care steps completed99.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer28%
- Dementia14%
- Heart and circulatory disease15%
- Lung and respiratory disease8%
- Stroke14%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Hospice Maui in Wailuku
Hospice Maui serves the local community from their office on Mahalani Street in Wailuku, Hawaii. This freestanding hospice provider offers care focused on comfort and support for patients facing terminal illness. They have been certified by Medicare since 1991. This longevity shows a long history of serving local families on Maui. Choosing a provider with decades of experience can bring peace of mind during difficult times. Their team works to meet the specific needs of each person they serve. They focus on quality care for those in the final stages of life. Families often look for providers that have a track record of reliability and local presence. Hospice Maui remains a fixture in the Wailuku area for those seeking end of life support. Their staff remains dedicated to their mission every single day.
About Hospice Maui
Hospice Maui operates as a non-profit organization. This means their main goal is community care rather than generating profit for shareholders. They earned their Medicare certification in May of 1991. This status requires them to follow strict federal rules for patient care and safety. Being a non-profit organization often changes how a provider reinvests into their local services. It means that extra funds usually go back into patient care programs or staff training. You should know that Medicare certification is a baseline requirement for quality. It ensures that the agency meets federal standards for staffing and care delivery. This agency has maintained its standing for over three decades. That is a long time to serve the island community. Families should look for these signs of stability when choosing a hospice partner. Stability and experience are key parts of a good care plan for your loved one.
Quality Performance
What Is Hospice Care Like in Wailuku?
Hospice care in Wailuku centers on managing pain and keeping patients comfortable in their own homes. The team at Hospice Maui includes 28 employees who work together to support patients. This group features 10 registered nurses and one physician. These nurses visit patients to monitor symptoms and adjust care plans as needed. Having a doctor on staff provides extra oversight for medical needs. The team approach helps ensure that physical and emotional needs get met throughout the week. You can expect regular visits from the hospice team members to your home. They work to keep symptoms under control so patients can spend more time with their families. The goal is to improve quality of life and provide support for everyone involved. Good hospice care creates a circle of support around the patient. It focuses on what matters most to the family during this time.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask questions when interviewing a hospice agency. Start by asking how quickly a nurse can arrive if an urgent need arises at night. Ask how the team handles pain management and what the specific process looks like for after-hours calls. Inquire about how often a nurse will visit the home each week. It is also helpful to ask how they support family caregivers who may feel tired or overwhelmed. Ask if they have experience with the specific condition your loved one has. You might also ask how they coordinate care with the patient's regular doctor. Clear answers to these questions will help you understand their service model. You deserve to know exactly how they will care for your family member. Take notes during these conversations to help you compare your options later on.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom to share. Capturing these stories now creates a lasting treasure for your family to hold onto forever.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Starting Difficult Conversations: A Guide for Families
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What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.