QUALITY CARE HOSPICE, INC
Provider Information
- Address
- 1414 S AZUSA AVENUE, UNIT B-25
WEST COVINA, CA 91791 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 8, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what QUALITY CARE HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how QUALITY CARE HOSPICE, INC compares to hospices nationwide.
8.4 minutes
of nurse care per routine home care day, on average
That is the 11th percentile among hospices nationally. The national median is about 12 minutes.
7
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.4 min
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends17.7%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life83.3%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits74.2%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.3%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months39.1%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care17.4%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice8.7%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,965 · 78th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 96% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed96%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease39%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Quality Care Hospice in West Covina
Quality Care Hospice, Inc serves families in West Covina, California. This provider offers end-of-life support from their location on South Azusa Avenue. They hold accreditation from The Joint Commission, which shows they meet high standards for patient safety. Choosing a hospice is a serious choice. Having an accredited partner can provide peace of mind for your loved ones during a difficult time. They have been certified by Medicare since 2017 to provide these services. That is a long history of serving the local community. Their team focuses on comfort and care for every patient they see. You can reach their office at (626) 918-8845 to ask about their specific programs. They are a for-profit hospice provider. This means they operate as a business while following strict federal rules. Families in Los Angeles County often look for these specific credentials when they choose a care team.
About Quality Care Hospice, Inc
This provider operates as a for-profit hospice in California. They have been part of the Medicare program since May 2017. Accreditation by The Joint Commission is a sign of their commitment to quality. The Joint Commission is an independent group that checks if health centers follow safety rules. They look at how a provider manages care and keeps patients safe. This is a very thorough process. When a hospice earns this seal, it means they have passed a tough external review. It gives families confidence in the care they receive. The staff includes two registered nurses, two licensed practical nurses, and one physician. This mix of staff helps ensure that medical needs get met quickly. They have six total employees on their team. Each person plays a specific role in supporting the patient. You should ask how these team members work together to help your family during the week and on weekends.
Quality Performance
What Is Hospice Care Like in West Covina?
Hospice care in West Covina focuses on comfort rather than a cure. It brings specialized medical help directly to the home. This allows patients to stay in a familiar space with their family. The care team for this provider includes a physician, two registered nurses, and two licensed practical nurses. They work to manage pain and other symptoms that cause distress. The goal is to improve quality of life for the patient every single day. Nurses visit the home to check on the patient and talk with the family. They handle medical tasks while the family focuses on being together. It is a team effort. The physician helps guide the medical plan to ensure it meets the patient's goals. Having a small, focused staff can mean more personal attention for your loved one. This setup helps the team get to know the patient and their unique needs very well.
What to Ask When Choosing a Hospice Provider
You should feel confident before you sign any paperwork. Start by asking how the team handles an emergency during the night. Ask how often a nurse will visit your home each week. Find out if the staff is available to help on weekends or holidays. This matters because needs can change at any time. Ask how they manage pain and if they have a specific plan for your loved one. You should also ask how they keep the family updated on changes in health. Check if they have experience with the specific condition your family member faces. It is okay to ask for a meeting with the hospice team before you decide. Good providers will be happy to answer these questions for you. Write down your list of questions before the meeting. Taking notes will help you remember the answers later when you talk with your family.
Preserve Family Stories
Your family history is a gift that should be kept safe for future generations. Learn how to capture these memories during this time.
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Helpful Guides for Families
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Understanding Medicare Hospice Benefits: A Family Guide
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Some stories are worth writing down
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