TRANQUIL OAKS HOSPICE CARE
Provider Information
- Address
- 2155 E GARVEY AVE N, SUITE B-10
WEST COVINA, CA 91791 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 1, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
| Volunteers | 2 |
9
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TRANQUIL OAKS HOSPICE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how TRANQUIL OAKS HOSPICE CARE compares to hospices nationwide.
13.9 minutes
of nurse care per routine home care day, on average
That is the 67th percentile among hospices nationally. The national median is about 12 minutes.
98
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.9 min
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.3%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.8%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits35.6%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.3%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months50.7%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care13.4%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.1%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)87th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,368 · 72nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 11.6% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment75%
- Breathing difficulty screening99.6%
- Breathing difficulty treatment97.2%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids89.7%
- Visits in the last days of life11.6%
- All care steps completed89%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia20%
- Heart and circulatory disease38%
- Lung and respiratory disease14%
- Stroke7%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in West Covina
Tranquil Oaks Hospice Care provides end-of-life support to families throughout West Covina, California. Located on East Garvey Avenue, they offer professional hospice services designed to keep patients comfortable at home. They focus on dignity and peace during a difficult time. That is the goal of their team. Whether you need help with daily tasks or complex pain management, they have the training to help. Choosing the right partner for this journey matters. This team works hard to make sure local families feel supported every single step of the way.
About Tranquil Oaks Hospice Care
Tranquil Oaks Hospice Care operates as a for-profit provider. They earned their Medicare certification on August 1, 2014. That is ten years of experience serving the Los Angeles area. Being Medicare-certified means they meet strict federal standards for patient safety and care quality. Most families do not realize that these standards are reviewed often. It is a big deal to maintain that level of service for a decade. Their office is easy to find in Suite B-10. If you have questions about their specific programs, their team at (562) 222-1190 can walk you through the details. They understand that you need clear answers right now, not a sales pitch.
Top-Rated Care
Understanding Hospice Care in West Covina
Hospice care is not just about medical treatment. It is about living each day with as much comfort and joy as possible. In West Covina, families have access to several high-quality providers. But finding one that fits your family's unique rhythm is key. The thing is, hospice is a team effort. It involves nurses, aides, and social workers who visit your home. Many people think hospice is only for the final days. That is a common mistake. You can get help for months before that. The best time to reach out is as soon as you have questions. Early help makes a world of difference for everyone involved.
What to Ask When Choosing a Hospice Provider
Talking to a provider can feel overwhelming. Start by asking these simple questions to get a better sense of their style. First, ask how quickly they can send a nurse if an emergency happens at night. You want to know they are truly available 24/7. Second, ask what their plan is for managing pain and other symptoms. You need a team that listens to your loved one. Third, ask how they support the family emotionally. Do they offer counselors or volunteers? Finally, ask if they have experience with your specific health condition. It is okay to be picky. You are looking for a partner who cares as much as you do.
Keep Your Family Stories Alive
This time is hard, but it is also a chance to hold onto the moments that matter most. We can help you save your family's history for the generations to come.
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Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.