MADISON HOSPICE, INC.
Provider Information
- Address
- 1619 W GARVEY AVE N SUITE 107
WEST COVINA, CA 91790 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 19, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Volunteers | 0 |
3
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MADISON HOSPICE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MADISON HOSPICE, INC. compares to hospices nationwide.
9.7 minutes
of nurse care per routine home care day, on average
That is the 22nd percentile among hospices nationally. The national median is about 12 minutes.
6
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.7 min
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends16.4%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life80%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits90.3%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months21.7%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,415 · 80th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease55%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Madison Hospice, Inc.
Madison Hospice, Inc. serves families in West Covina, California. This freestanding provider offers hospice services to those needing end of life support. The agency holds accreditation from CHAP. That group checks to see if providers meet high national standards. They look at how the agency handles care and keeps patients safe. This helps families feel sure about the services they receive. The team is small with three total employees including one registered nurse. They do not use volunteers at this time. Choosing a hospice provider is a major step. Having an accredited partner can bring peace of mind during a hard time. You should check the details to see if they fit your specific needs.
Provider Background
Madison Hospice, Inc. operates as a for-profit hospice agency. They have been certified by Medicare since May 2021. Being Medicare certified means they meet federal rules for safety and care quality. The agency stays accountable to these standards every year. For-profit status means the agency runs like a business. Some families prefer this model for its focus on efficiency. Others look for non-profit options. The key is how they treat your loved one. Accreditation from CHAP adds another layer of review. This process is voluntary for agencies. It shows they want to go beyond basic rules to prove their quality. You can ask them about their specific processes. They should be open about how they serve the West Covina community.
Quality of Care
What Is Hospice Care Like in West Covina?
Hospice care in West Covina focuses on comfort rather than a cure. The goal is to manage pain and symptoms for the patient. It also provides emotional support for the whole family. Most care happens in the home setting. This allows patients to stay in a place they know well. Madison Hospice, Inc. uses a small team to deliver these services. They have one registered nurse on staff to manage medical needs. Small teams often allow for a more personal connection. Everyone on the team works to keep the patient calm and comfortable. They will coordinate with your doctor to make sure the plan is right. You can ask about their schedule and how they respond to emergencies. It is okay to ask many questions until you feel ready.
What to Ask When Choosing a Hospice Provider
Picking the right hospice takes time and thought. You want a team that matches your family values. Start by asking how the team handles pain management at night. You should also ask how quickly a nurse can get to your home. Find out what happens if the patient needs to go to the hospital. It is smart to ask who will be the main point of contact for your family. Ask how they help with emotional or spiritual needs too. Do they offer support groups for family members after the loss? These services can be very helpful during the grieving process. Make a list of these questions before you call any provider. Write down the answers so you can compare them later.
Keep Your Family Stories Alive
Recording memories helps preserve the legacy of your loved ones for future generations to cherish.
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