ACCORD HOSPICE AND PALLIATIVE CARE, INC.
Provider Information
- Address
- 2934 EAST GARVEY AVE S, SUITE 212
WEST COVINA, CA 91791 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 20, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 2 |
| Volunteers | 5 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ACCORD HOSPICE AND PALLIATIVE CARE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ACCORD HOSPICE AND PALLIATIVE CARE, INC. compares to hospices nationwide.
12.3 minutes
of nurse care per routine home care day, on average
That is the 51st percentile among hospices nationally. The national median is about 12 minutes.
3
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.3 min
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.2%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits68.2%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.5%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care23.1%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)87th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,964 · 60th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Accord Hospice and Palliative Care, Inc.
Accord Hospice and Palliative Care, Inc. serves patients in West Covina, California. This provider offers hospice and palliative care services to those in Los Angeles County. They have been certified by Medicare since November 2019. This agency holds accreditation from the Joint Commission. That is a clear sign they meet high standards for safety and care quality. They focus on providing support for families during difficult times. The team aims to offer comfort and peace to patients at home. Their work helps people manage symptoms while staying in familiar surroundings. Choosing the right care provider is a big step for your loved one. This agency is one of many options for families in the West Covina area.
About Accord Hospice and Palliative Care, Inc.
This agency operates as a for-profit provider of hospice care. They earned Medicare certification in late 2019. Being accredited by the Joint Commission matters for your family. This group checks providers to ensure they follow strict rules for patient safety. They look at how a provider manages medications and handles medical emergencies. You can feel better knowing an outside group reviews their work. The agency employs 13 staff members to support their patients. This includes two registered nurses and three licensed practical nurses. They also have two physicians on the team. And they work with five volunteers who offer extra support. Families should know that this team structure helps them deliver consistent care. It is helpful to understand how these professionals work together to meet your needs. They strive to maintain high standards for every person they serve in Los Angeles County.
Quality Performance
What Is Hospice Care Like in West Covina?
Hospice care in West Covina focuses on comfort and quality of life for patients with serious illnesses. Providers here work to manage pain and provide emotional support for the whole family. The team at Accord Hospice includes nurses, doctors, and volunteers who visit patients where they live. They create a plan that fits the specific needs of the person in their care. You might see nurses and doctors working together to adjust medications or offer guidance. Volunteers often spend time talking with patients or helping with small tasks. This approach keeps the patient at the center of every decision. It helps families stay together in a quiet and supportive space. Care in this area is designed to be flexible. The goal is always to reduce stress for everyone involved. You can expect regular visits from the medical staff to ensure symptoms stay controlled. That makes a real difference.
What to Ask When Choosing a Hospice Provider
Picking the right hospice is a personal decision for every family. You should feel comfortable asking questions before making a final choice. Start by asking how often a nurse will visit your home each week. You need to know who to call if you have a medical question at night. Ask them how they manage pain when symptoms become difficult to control. It is also good to ask how their volunteers can support your family during this time. Ask about their experience with your specific health needs. Check if they have staff who speak your primary language. Clear answers help you feel confident in your decision. Take your time to talk with the team. You deserve to understand exactly how they will support your loved one. Good communication is the foundation of great care.
Preserve Your Family History
Your family has a unique story that deserves to be remembered for years to come. Start capturing those memories today to create a lasting gift for future generations.
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Some stories are worth writing down
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