ACCORD HOSPICE AND PALLIATIVE CARE, INC.
Provider Information
- Address
- 2934 EAST GARVEY AVE S, SUITE 212
WEST COVINA, CA 91791 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 20, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 2 |
| Volunteers | 5 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what ACCORD HOSPICE AND PALLIATIVE CARE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ACCORD HOSPICE AND PALLIATIVE CARE, INC. compares to hospices nationwide.
12.3 minutes
of nurse care per routine home care day, on average
That is the 51st percentile among hospices nationally. The national median is about 12 minutes.
3
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.3 min
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.2%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits68.2%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months38.5%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care23.1%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)87th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,964 · 60th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Accord Hospice and Palliative Care
Accord Hospice and Palliative Care serves patients in West Covina and across Los Angeles County. This provider offers end-of-life care focused on comfort and symptom management. They hold accreditation from the Joint Commission. This means an outside group checked their work to ensure they meet high safety standards. It shows they care about the details. Providing this level of oversight helps give families peace of mind during a hard time. Their team is ready to support you and your loved ones in the comfort of your own home.
About Accord Hospice and Palliative Care, Inc.
This is a for-profit provider that has been certified by Medicare since late 2019. Being Medicare-certified is a baseline requirement for hospice agencies. It ensures they follow federal rules for patient care and billing. The Joint Commission accreditation adds another layer of scrutiny. This group visits the office to review clinical records and safety protocols. They look for evidence that the agency follows strict rules to protect patient health. A high score from the Joint Commission is a sign that the agency focuses on quality. Families should know that this provider operates as a freestanding hospice. They are not part of a hospital system. This can often lead to more personal attention for each patient. Always check if their specific service area covers your exact neighborhood in West Covina.
Quality Performance
What Is Hospice Care Like in West Covina?
Hospice care in West Covina provides a team approach to medical needs. You can expect a group of experts to visit your home. This team includes two registered nurses and three licensed practical nurses. These nurses manage pain and monitor health changes daily. Two physicians oversee the medical plan to ensure it matches the patient goals. Five volunteers round out the team to provide extra companionship or help with small errands. It is a group effort. The goal is to keep the patient comfortable in their own bed. They want to avoid hospital trips whenever possible. Having a local team means help is usually nearby when a sudden need arises. You should ask how quickly a nurse can reach your home during an emergency or after hours. Local presence makes a difference in speed.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice care is a big decision for any family. You should feel comfortable asking direct questions. Start by asking how many nurses are on call at night. You need to know who will answer the phone at 3:00 AM. Ask how they handle pain management if symptoms get worse suddenly. It is also wise to ask about their volunteer program. Do they have people who can sit with a patient so a caregiver can get a break? Ask about their experience with the specific illness your family member has. Good providers share this information openly. They want you to feel confident in your choice. Take your time to get clear answers before you sign any paperwork.
Preserve Your Family Stories
Every life has a unique story worth saving for the generations to come. Start recording your family history and memories today.
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Helpful Guides for Families
How to Choose a Hospice Provider: A Family’s Complete Guide
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Understanding Hospice Levels of Care: A Family Guide
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Hospice vs Palliative Care: Understanding the Difference
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.