HospiceScout

MONARCA HOSPICE

Provider Information

Address
545 N MOUNTAIN AVE, SUITE 108
UPLAND, CA 91786
Ownership Type
For-Profit
Medicare Certified Since
April 23, 2025

CMS Quality Ratings

Overall Rating
Not yet rated

Composite score combining quality measures and patient survey results.

Quality of Care
Not yet rated

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction
Not yet rated

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Support for Your Loved Ones in Upland

Monarca Hospice serves families in Upland, California, and the surrounding San Bernardino County area. They provide end-of-life care focused on comfort, dignity, and quality of life for patients. Their team works to manage pain and symptoms while supporting the emotional needs of the entire family. Choosing the right hospice is a deeply personal decision. It is about finding a group that aligns with your values during a sensitive time. Monarca Hospice offers a dedicated local presence to help residents throughout the Upland community. They aim to make the final months and weeks as peaceful as possible. You are not alone in this process. Having a local partner can make a big difference in how care is delivered daily. Their office on Mountain Avenue is positioned to reach families across the region quickly when needed most.

About MONARCA HOSPICE

Monarca Hospice is a for-profit hospice provider that received its Medicare certification on April 23, 2025. Being Medicare-certified means they meet federal standards for quality and safety. This is a big deal for families looking for reliable care. For-profit status means the organization operates as a business while still following strict government rules for patient care. You should know that all Medicare-certified hospices must provide a basic set of services. This includes nursing care, medical equipment, and help with medications related to the terminal illness. The team at Monarca Hospice is ready to guide you through the process of starting care. They will explain how the Medicare benefit works and what your out-of-pocket costs might look like. It is always smart to ask about their specific team structure and how they handle after-hours calls. That said, getting clear answers early on helps set expectations for everyone involved.

Quality Ratings Note

Monarca Hospice does not have CMS quality ratings yet. This is common for newer providers. Since they were certified in 2025, the government has not collected enough data to issue a formal score. Do not let this stop you from asking questions about their care philosophy and team experience.

Understanding Hospice Care in Upland

Hospice care in San Bernardino County is designed to support the whole person. It is not just about medical treatment. It is about managing pain so that the patient can spend time with those they love. Many people think hospice is only for the last few days, but that is a myth. You can actually receive care for six months or longer if your doctor says it is time. The goal is to improve your daily life right now. In Upland, you have access to a variety of providers, and each one brings a unique approach to care. Some may focus heavily on spiritual support, while others prioritize aggressive symptom management. You should talk to your doctor about what matters most to your family. And remember, you have the right to choose the provider that feels like the best fit for your situation.

What to Ask When Choosing a Hospice Provider

Asking the right questions can help you feel more confident in your choice. Start by checking their availability. You need to know how they handle emergencies in the middle of the night. Here are a few things to consider asking during your first meeting:

  • How quickly can a nurse arrive if there is an urgent need?
  • What is the average number of patients assigned to each nurse?
  • How do you help family members cope with grief and loss?
  • Can you tell me which doctors or specialists will lead the care team?

The answers to these questions will show you how they prioritize patient comfort. If a provider is hesitant to answer, that is a red flag. You deserve transparency and clear communication. The right hospice team will be happy to explain their process in detail. They should make you feel heard and respected from the very first phone call.

Preserve Your Family's Story

During this time, the stories and memories of your loved ones are more important than ever. We offer tools to help you capture those moments so they live on for future generations.

Start Recording Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.