MATRIX CARE HOSPICE
Provider Information
- Address
- 222 N MOUNTAIN AVE. SUITE 204
UPLAND, CA 91786 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 23, 2022
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MATRIX CARE HOSPICE compares to hospices nationwide.
6
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Care steps completed at admissionShow detailsMedicare tracked 5 required care steps for new patients here, completed for 77.3% of patients or more. Most hospices score above 90 percent.
- Pain screening95.5%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed77.3%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support for Your Loved Ones
Matrix Care Hospice provides end-of-life care for families in Upland, California. They operate out of their office on Mountain Avenue to reach those in the San Bernardino area. Their team focuses on comfort and dignity for patients during a difficult time. Choosing hospice is a big step for any family. You want a team that listens and responds to your unique needs. That is why they offer specialized care plans for every patient they serve. They focus on managing pain and helping with daily tasks. It is about making sure your loved one feels peace every single day. The team works hard to support both the patient and the family unit. You do not have to walk this path alone. They are there to help guide you through the process with care and kindness.
About MATRIX CARE HOSPICE
Matrix Care Hospice has been a Medicare-certified provider since September 23, 2022. This certification means they meet federal standards for the care they provide to patients. Being Medicare-certified is a big deal. It shows they follow strict rules for safety and quality. When you look for a hospice, checking for this status is a smart first move. Families should know that they serve the Upland community from their office on Mountain Avenue. They have been active in the area for a short time but focus on building trust with local families. The thing is, choosing a provider is a personal choice. You should feel comfortable asking them about their team and how they handle after-hours calls. They are there to answer your questions and help you decide if they are the right fit for your family. Getting the right support makes all the difference.
Quality Ratings Note
Understanding Hospice Care in UPLAND
Finding the right care in San Bernardino County can feel like a lot to manage. You have several options for hospice providers in the Upland area. Most of these teams provide care right where the patient lives. That could be a private home, an assisted living facility, or a nursing home. The goal is always the same. They want to keep your loved one comfortable and pain-free. Most families do not realize that hospice is not just for the very last days. It is meant to provide support for months if needed. That said, it is best to start the conversation early. Early care helps the team build a strong bond with the patient. It also gives the family more time to adjust to the services. You deserve to have support that respects your time and your family's wishes.
What to Ask When Choosing a Hospice Provider
It is normal to feel nervous when you interview a hospice provider. You want to be sure you have all the facts. Start by asking how quickly they can get a nurse to your home in an emergency. This is a very important question. You should also ask how they handle pain management and if they have a doctor on call at night. Do not be afraid to ask about their experience with your loved one's specific health needs. Another good question is how they support family members with grief. Will they offer counseling or help with daily chores? Here is the thing—you should trust your gut. If a provider does not answer your questions with patience, keep looking. You need a partner who makes you feel heard and understood. Take your time to find the right fit for your family.
Keep Your Family Stories Alive
Your loved one has a lifetime of memories that deserve to be saved. We can help you record those special stories to share with future generations.
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Helpful Guides for Families
10 Essential Hospice Questions for Evaluating Providers
Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.