BRISTOL HOSPICE - EAST BAY
Provider Information
- Address
- 5820 STONERIDGE MALL ROAD
PLEASANTON, CA 94588 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 16, 2016
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 5 |
47
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what BRISTOL HOSPICE - EAST BAY reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how BRISTOL HOSPICE - EAST BAY compares to hospices nationwide.
15.5 minutes
of nurse care per routine home care day, on average
That is the 79th percentile among hospices nationally. The national median is about 12 minutes.
106
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.5 min
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.3%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits46.2%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.9%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months32.4%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.9%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,604 · 80th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 50.4% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment99.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids99.3%
- Visits in the last days of life50.4%
- All care steps completed99.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer20%
- Dementia17%
- Heart and circulatory disease15%
- Lung and respiratory disease6%
- Stroke32%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Bristol Hospice - East Bay
Bristol Hospice - East Bay serves families in Pleasanton, California. They offer supportive end-of-life care for patients facing a life-limiting illness. The team works to keep patients comfortable in their own homes. Their staff focuses on managing pain and helping patients find peace. They serve the Alameda County area with a commitment to quality clinical care. Families can reach their team at (925) 446-4004 to learn about available services. The agency is located at 5820 Stoneridge Mall Road. They have been providing hospice services since November 2016. Choosing the right care is a very big step for your loved one. This hospice provider aims to help families navigate these difficult times with grace and dignity. They provide a full range of hospice services to meet patient needs during their final months.
About Bristol Hospice - East Bay
Bristol Hospice - East Bay is a for-profit hospice provider. Being Medicare-certified means they meet federal standards for health and safety. They have held this certification since November 2016. This shows a long history of serving the Pleasanton community. For-profit agencies often have specific structures for their care teams. Families should know that all Medicare-certified hospices must follow strict rules. These rules ensure that patients get essential medical supplies and visits. The agency focuses on physical, emotional, and spiritual support for patients. They also provide help to family caregivers who may feel overwhelmed. You should always talk to the team about their specific approach to care. Ask how they handle emergencies at night or on weekends. Understanding these details can help you feel more confident in your choices. Their team is ready to answer your questions about their specific programs and care plans.
Quality of Care Summary
Understanding Hospice Care in Pleasanton
Hospice care in Pleasanton is designed to support the whole person. It is not about giving up hope. It is about making the most of every day. Most hospice care happens where the patient lives. This could be a private home or a care facility. The goal is to manage symptoms so the patient stays comfortable. A team of nurses, aides, and social workers usually provides this care. They work together to address pain and emotional stress. Local providers in Alameda County must follow state and federal guidelines. This ensures that families get consistent care across the region. You have the right to choose the hospice that feels right for your family. Do not feel rushed when picking a provider. Take the time to talk with different agencies. See which one fits your family's values and needs. Quality care makes a big difference during this transition.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is an important decision for your family. You should feel comfortable asking many questions. Here are a few things you might want to ask:
- How quickly can a nurse arrive if there is an emergency?
- How does the team help with pain and symptom management?
- What support do you offer to family members and caregivers?
- How often will a nurse visit my loved one at home?
Preserve Your Family Stories
This time is precious for your family. Recording memories and stories can be a beautiful way to honor your loved one's life. Learn how to capture these moments for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.