HELPING HANDS HOME HEALTH CARE & HOSPICE, INC.
Provider Information
- Address
- 851 BURLWAY ROAD, SUITE 400
BURLINGAME, CA 94010 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 3, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
| Volunteers | 0 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HELPING HANDS HOME HEALTH CARE & HOSPICE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HELPING HANDS HOME HEALTH CARE & HOSPICE, INC. compares to hospices nationwide.
11.6 minutes
of nurse care per routine home care day, on average
That is the 42nd percentile among hospices nationally. The national median is about 12 minutes.
10
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.6 min
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.4%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.2%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits62.2%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care13.3%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months60%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.7%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$31,715 · 93rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 10.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life10.5%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia67%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Burlingame
Helping Hands Home Health Care & Hospice, Inc. serves patients in Burlingame, California. They provide essential hospice services to families in the San Mateo County area. Their team focuses on comfort and support for those facing a life-limiting illness. They aim to improve the quality of life for every patient they serve. Families can trust them to provide compassionate care during a difficult time. The office is located on Burlway Road. They are ready to assist you with your end-of-life care needs. Choosing the right hospice is a vital step for your loved one. This provider works to ensure comfort is the top priority for their patients. Their staff understands the local community needs well. You can reach them at (650) 286-9000 to learn more about their specific care programs.
About Helping Hands Home Health Care & Hospice, Inc.
Helping Hands Home Health Care & Hospice, Inc. is a for-profit hospice provider. They have been certified by Medicare since August 3, 2018. Being Medicare-certified means they meet strict federal standards for patient care. Families should know that for-profit providers follow specific regulations to ensure quality. This provider has a track record of service in the San Mateo area. Their team is dedicated to meeting the physical and emotional needs of their patients. They provide care that honors the wishes of the patient and their family. Understanding the background of a provider is a good first step. You should feel comfortable asking about their history and their approach to care. They have been active in the community for several years. This experience helps them manage complex care needs for those they serve. They remain committed to high standards of support.
Quality of Care Rating
Understanding Hospice Care in Burlingame
Hospice care in Burlingame focuses on comfort rather than a cure. It is for people who have a terminal illness. The goal is to manage pain and other symptoms. Care happens wherever the patient calls home. This could be a private house or a care facility. A team of nurses, doctors, and aides works together. They visit the patient to provide support. They also offer emotional and spiritual guidance to the family. Hospice is about making every day count. It is not just about the end of life. It is about living with dignity and peace. In San Mateo County, many families choose hospice to help their loved ones stay comfortable. You have the right to choose the provider that fits your family best. Take time to learn about the options available in your specific area.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a big decision. You should ask questions to find the best fit. Here are a few things to consider asking:
- How quickly can a nurse come to the house if there is an emergency?
- What specific services do you offer to help with pain and symptom management?
- How does your team support the family members and caregivers?
- Can you explain how your staff is trained to handle end-of-life care?
Asking these questions helps you feel more prepared. Do not be afraid to ask for clarity. You need to feel confident in the team you choose. Each provider has a unique way of working with families. Make sure their values match your own. You deserve a team that listens and responds to your concerns. Take your time to get the answers you need before you decide.
Preserve Your Family's Story
Capture precious memories and life lessons for future generations to cherish during this meaningful time.
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Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Starting Difficult Conversations: A Guide for Families
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Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.