HospiceScout

WHIDBEYHEALTH HOSPICE AND PALLIATIVE CARE

GovernmentHospital

Provider Information

Address
101 NE BIRCH ST
COUPEVILLE, WA 98239
Ownership Type
Government
Medicare Certified Since
June 12, 2014

Are you this hospice's administrator? Update your information

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Staffing & Capacity

Staffing breakdown for WHIDBEYHEALTH HOSPICE AND PALLIATIVE CARE
RoleStaff Count
Registered Nurses (RN)11
Physicians2
Volunteers20

22

Total Employees

Staffing data as reported to the Centers for Medicare & Medicaid Services.

Inpatient Care and Medical Equipment

Hospices report these services to Medicare when they are certified. This is what WHIDBEYHEALTH HOSPICE AND PALLIATIVE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.

Short-term inpatient care
Arranged through another hospital or nursing home

Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.

Type of inpatient care
General inpatient care (for pain or symptoms that cannot be managed elsewhere)
Medical supplies and equipment
Brought in through an outside supplier

Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.

Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.

Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.

Care Details from Medicare Data

Medicare computes these numbers from claims and required reporting. They show how WHIDBEYHEALTH HOSPICE AND PALLIATIVE CARE compares to hospices nationwide.

15.5 minutes

of nurse care per routine home care day, on average

That is the 79th percentile among hospices nationally. The national median is about 12 minutes.

39

patients in care on an average day

A rough measure of size. Smaller can mean more personal. Larger can mean more resources.

How this hospice compares nationally

Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.

  • Nurse care minutes per home care day15.5 min

    Ranks better than about 79% of hospices nationally on this measure.

    What this measures

    The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.

  • Skilled nursing on weekends7.5%

    Ranks better than about 45% of hospices nationally on this measure.

    What this measures

    The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.

  • Nurse visits in the last days of life94.5%

    Ranks better than about 58% of hospices nationally on this measure.

    What this measures

    The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.

  • Gaps in nursing visits51%

    Ranks better than about 53% of hospices nationally on this measure.

    What this measures

    How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.

  • Patients discharged alive early in care2.2%

    Ranks better than about 77% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.

  • Patients discharged alive after 6 months2.2%

    Ranks better than about 97% of hospices nationally on this measure.

    What this measures

    The share of patients discharged alive after six months or more in hospice care.

  • Hospital transfers near the end of care2.2%

    Ranks better than about 77% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice, spent time in the hospital, then came back to hospice.

  • Hospital stays that interrupt hospice0%

    Ranks better than about 55% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice, went to the hospital, and died there soon after.

  • Days at higher levels of care (CHC or GIP)67th percentile
    What this measures

    The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.

  • Medicare spending per patient$9,834 · 10th percentile
    What this measures

    What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.

Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68% of patients or more. Most hospices score above 90 percent.
  • Pain screening100%
  • Pain assessment90.2%
  • Breathing difficulty screening97.5%
  • Breathing difficulty treatment98.2%
  • Treatment preferences discussed100%
  • Beliefs and values discussed99.3%
  • Bowel care for patients on opioids100%
  • Visits in the last days of life68%
  • All care steps completed90.5%

Conditions of patients in their care

Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.

  • Cancer28%
  • Dementia17%
  • Heart and circulatory disease11%
  • Lung and respiratory disease6%
  • Stroke11%
  • Other conditions29%

Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.

Compassionate Care in Coupeville

WhidbeyHealth Hospice and Palliative Care serves families across Coupeville and the surrounding Island County area. Their team provides expert end-of-life care focused on comfort, dignity, and peace. They help patients stay in their own homes whenever possible. This provider is part of the local public health system. That means they are deeply connected to the community they serve. Their staff works hard to support both the patient and the family through every stage. It is a local choice built on years of trust. Choosing the right partner for hospice care makes a world of difference during a tough time.

About WhidbeyHealth Hospice and Palliative Care

This agency has been Medicare certified since June 12, 2014. Being a government-owned provider means they follow strict public standards for care. You can find them at 101 NE Birch St in Coupeville. What families should know is that this team has earned a perfect 5/5 overall rating from Medicare. That is a big deal in the world of hospice care. They focus on providing high-quality medical, emotional, and spiritual support. The team manages pain and symptoms so patients can focus on what matters most. They also offer resources for family caregivers who might feel overwhelmed. It is comforting to know such high-rated care is available right here in your backyard. They have the experience to walk this path with you.

Quality You Can Trust

WhidbeyHealth holds a 5/5 star rating for Quality of Care. This score comes from the CMS Hospice Care Index, which measures how well they handle medical needs. They also earned a 4/5 star rating from patients in the CAHPS survey. This shows they listen to families and provide care that matters.

Understanding Hospice Care in Coupeville

Hospice is not about giving up. It is about choosing quality of life when a cure is no longer the goal. In Island County, families have access to specialized care that comes to their home. Whether you live in a house or an assisted living facility, the team travels to you. The goal is simple. They want to keep the patient pain-free and comfortable. Most people do not realize that hospice includes support for the whole family, too. This includes counseling and help with daily tasks. It is about making sure no one has to walk this path alone. You have local experts ready to step in when the time is right. Just reach out to their team at (360) 678-7605 to learn more.

What to Ask When Choosing a Hospice Provider

Choosing a hospice agency is a very personal decision. Start by asking how quickly they can visit your home after a referral. You should also ask about their after-hours support. Will a nurse be available to answer your call at 3:00 AM? That is critical. Ask how they help manage difficult symptoms like pain or trouble breathing. It is also good to ask how they support the family's emotional needs. Do they offer volunteers to sit with the patient? Do they provide grief support after the loss? Don't be afraid to ask these questions. You deserve clear answers. A good provider will be happy to explain how they can help your specific situation.

Preserve Your Family's Story

Your loved one has a lifetime of stories, wisdom, and memories that deserve to be kept safe. We can help you capture these precious moments today.

Start Preserving Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Some stories are worth writing down

Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.