TRI-CITIES CHAPLAINCY HOSPICE
Provider Information
- Address
- 1480 SE FOWLER STREET
RICHLAND, WA 99352 - Ownership Type
- Non-Profit
- Medicare Certified Since
- April 10, 1985
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 34 |
| Licensed Practical Nurses (LPN) | 4 |
| Volunteers | 70 |
96
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TRI-CITIES CHAPLAINCY HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how TRI-CITIES CHAPLAINCY HOSPICE compares to hospices nationwide.
19.2 minutes
of nurse care per routine home care day, on average
That is the 94th percentile among hospices nationally. The national median is about 12 minutes.
137
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day19.2 min
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13.5%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits64%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.1%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months35.8%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.5%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.8%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)91st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,815 · 14th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 60.3% of patients or more. Most hospices score above 90 percent.
- Pain screening99.2%
- Pain assessment98.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment96.5%
- Treatment preferences discussed100%
- Beliefs and values discussed99.4%
- Bowel care for patients on opioids100%
- Visits in the last days of life60.3%
- All care steps completed95.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia29%
- Heart and circulatory disease11%
- Lung and respiratory disease9%
- Stroke6%
- Other conditions20%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Providing Care in Richland
Tri-Cities Chaplaincy Hospice serves families in Richland, Washington, and the surrounding Benton County area. They offer specialized end-of-life care focused on comfort, dignity, and personal support. Since April 1985, this team has supported community members during their most difficult transitions. Choosing the right hospice is a major decision for your family. It is about finding a team that listens well and acts with kindness. That said, this provider has a long history of serving the local region. They work to ensure your loved one feels safe and cared for at home or in a facility. Their staff understands that every person has a unique story. They aim to honor that story with every visit. Getting the right care at the right time changes everything for a family. It provides peace of mind when you need it most.
About Tri-Cities Chaplaincy Hospice
This provider operates as a non-profit organization. That is a big deal because it means their focus stays on patient needs rather than profit margins. They have been Medicare-certified since 1985. That longevity shows a deep commitment to the standards set by federal health programs. You should know that non-profit hospices often reinvest their resources back into community programs. They might offer extra support services or grief counseling that for-profit agencies sometimes skip. Here is the thing: longevity in the hospice field is rare. It suggests they have refined their processes over decades of service. When you talk to them, ask about how their non-profit status shapes their daily care plan. It often leads to a more flexible approach to symptom management. You want a team that feels like a partner. This provider has the experience to back up that partnership.
Quality of Care Spotlight
Understanding Hospice Care in Richland
Richland residents have access to several high-quality hospice options. But not all providers are the same. Some focus heavily on medical symptom control. Others emphasize spiritual or emotional support. The thing is, hospice is not just about the final days of life. It is actually about living each day as fully as possible. It helps families manage pain and stress so they can focus on being together. Many people wait too long to call for help. They think hospice means giving up. That is a myth. In truth, it means getting a full team of experts to help at home. You can often start services earlier than you think. Early care leads to better results for everyone involved. Reach out to local providers early to see which one fits your family's values. It gives you more time to build a relationship with the nursing staff.
What to Ask When Choosing a Hospice Provider
Asking the right questions helps you feel in control. Start by asking how quickly a nurse can get to your home in an emergency. You need to know if they have staff available at night and on weekends. That is non-negotiable. Another key question is about their philosophy on pain management. Ask how they balance medication with other comfort measures like massage or music. You should also ask how they support the family after a loss. Do they offer grief groups or individual counseling? Finally, ask about their experience with your loved one's specific diagnosis. Some providers have more training for certain conditions than others. Listen to how they answer. If they are dismissive, keep looking. You deserve a team that answers your questions with patience and clear, simple language.
Keep Their Stories Alive
Your loved one has a lifetime of wisdom and memories worth saving. We help families record these precious stories to create a lasting legacy for future generations.
Preserve Family StoriesOther Hospice Providers Nearby
CENTRAL WASHINGTON HOSPITAL HOMECARE SERVICES
KITTITAS VALLEY HOME HEALTH & HOSPICE
GENTIVA
PUGET SOUND HOSPICE
HORIZON HOSPICE
KLINE GALLAND HOSPICE SERVICES
Helpful Guides for Families
How to Start the Hospice Conversation: A Practical Guide
Struggling to talk about end-of-life care? Learn how to start the hospice conversation with your aging parents using these compassionate, expert-backed tips.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.