CARILION HOSPICE SERVICES NEW RIVER VALLEY
Provider Information
- Address
- 701 RANDOLPH STREET SUITE 110
RADFORD, VA 24141 - Ownership Type
- Non-Profit
- Medicare Certified Since
- February 13, 1991
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Physicians | 2 |
| Volunteers | 14 |
24
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Supportive Care in Radford
Carilion Hospice Services New River Valley serves families in Radford, Virginia, and the surrounding areas. They provide comfort-focused care for people facing a life-limiting illness. The team works to manage symptoms while keeping patients in a familiar, peaceful setting. It is about dignity and quality of life during a very difficult time. Their office is easy to find at 701 Randolph Street. They have been helping neighbors in this community for a long time. The thing is, choosing the right support can make a world of difference for your loved one. This team is there to help you navigate each step of the journey with care and kindness.
About Carilion Hospice Services New River Valley
This provider operates as a non-profit organization. That means they put their resources back into the care they offer to the community. They first earned their Medicare certification on February 13, 1991. That is over three decades of serving local families. When a provider has been around this long, it shows they have deep roots here. You should know that non-profit hospice teams often focus heavily on the emotional and spiritual needs of patients. They are not just about medical tasks. They want to hold space for your family to be together. If you have questions about their specific programs, you can reach their office directly at (540) 633-9370. They are ready to talk through what your family needs right now.
Understanding Hospice Care in Radford
Hospice is a special kind of care for people who are no longer seeking a cure. The goal is to keep the patient as comfortable as possible. This means managing pain and supporting their emotional health. In a place like Radford, you have access to dedicated teams who understand the local culture and community needs. Most people think hospice only happens in a hospital. But the truth is, most care actually happens right at home. It allows your loved one to stay surrounded by their favorite things and their family. The team will come to you, bringing the equipment and medicine needed to keep things calm. It is a team effort. You, the hospice staff, and the patient work together to make every day count.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel overwhelming when you are already tired. But asking a few clear questions can help you feel more confident. Start by asking how often a nurse will visit your home. You should also ask how they handle pain or symptoms that pop up in the middle of the night. It is important to know if they provide 24/7 on-call support. Another great question is how they involve the family in the care plan. You want to know if they provide help for caregivers, too. Do they offer volunteers to sit with your loved one? Does the team include a chaplain or social worker? Write down these answers so you can compare your options clearly. You deserve to feel good about your choice.
Preserve Your Family's Story
During this time, the stories you share are more precious than ever. We can help you capture those memories and life lessons to keep them safe for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
How to Start the Hospice Conversation: A Practical Guide
Struggling to talk about end-of-life care? Learn how to start the hospice conversation with your aging parents using these compassionate, expert-backed tips.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.