CARILION HOSPICE SERVICES NEW RIVER VALLEY
Provider Information
- Address
- 701 RANDOLPH STREET SUITE 110
RADFORD, VA 24141 - Ownership Type
- Non-Profit
- Medicare Certified Since
- February 13, 1991
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Physicians | 2 |
| Volunteers | 14 |
24
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CARILION HOSPICE SERVICES NEW RIVER VALLEY reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CARILION HOSPICE SERVICES NEW RIVER VALLEY compares to hospices nationwide.
18.6 minutes
of nurse care per routine home care day, on average
That is the 92nd percentile among hospices nationally. The national median is about 12 minutes.
24
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18.6 min
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.1%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.3%
Ranks better than about 88% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits15.5%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care15.5%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months19%
Ranks better than about 89% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8.6%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5.2%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)95th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$6,984 · 3rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 81.4% of patients or more. Most hospices score above 90 percent.
- Pain screening98.3%
- Pain assessment97.3%
- Breathing difficulty screening96.9%
- Breathing difficulty treatment99.4%
- Treatment preferences discussed99.7%
- Beliefs and values discussed99.3%
- Bowel care for patients on opioids98.3%
- Visits in the last days of life81.4%
- All care steps completed91.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia8%
- Heart and circulatory disease15%
- Lung and respiratory disease20%
- Stroke5%
- Other conditions33%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Radford
Carilion Hospice Services New River Valley serves families in Radford, Virginia, and the surrounding areas. They provide comfort-focused care for people facing a life-limiting illness. The team works to manage symptoms while keeping patients in a familiar, peaceful setting. It is about dignity and quality of life during a very difficult time. Their office is easy to find at 701 Randolph Street. They have been helping neighbors in this community for a long time. The thing is, choosing the right support can make a world of difference for your loved one. This team is there to help you navigate each step of the journey with care and kindness.
About Carilion Hospice Services New River Valley
This provider operates as a non-profit organization. That means they put their resources back into the care they offer to the community. They first earned their Medicare certification on February 13, 1991. That is over three decades of serving local families. When a provider has been around this long, it shows they have deep roots here. You should know that non-profit hospice teams often focus heavily on the emotional and spiritual needs of patients. They are not just about medical tasks. They want to hold space for your family to be together. If you have questions about their specific programs, you can reach their office directly at (540) 633-9370. They are ready to talk through what your family needs right now.
Understanding Hospice Care in Radford
Hospice is a special kind of care for people who are no longer seeking a cure. The goal is to keep the patient as comfortable as possible. This means managing pain and supporting their emotional health. In a place like Radford, you have access to dedicated teams who understand the local culture and community needs. Most people think hospice only happens in a hospital. But the truth is, most care actually happens right at home. It allows your loved one to stay surrounded by their favorite things and their family. The team will come to you, bringing the equipment and medicine needed to keep things calm. It is a team effort. You, the hospice staff, and the patient work together to make every day count.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel overwhelming when you are already tired. But asking a few clear questions can help you feel more confident. Start by asking how often a nurse will visit your home. You should also ask how they handle pain or symptoms that pop up in the middle of the night. It is important to know if they provide 24/7 on-call support. Another great question is how they involve the family in the care plan. You want to know if they provide help for caregivers, too. Do they offer volunteers to sit with your loved one? Does the team include a chaplain or social worker? Write down these answers so you can compare your options clearly. You deserve to feel good about your choice.
Preserve Your Family's Story
During this time, the stories you share are more precious than ever. We can help you capture those memories and life lessons to keep them safe for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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