HEARTLAND HOSPICE (ROANOKE)
Provider Information
ROANOKE, VA 24018
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
About HEARTLAND HOSPICE (ROANOKE)
Heartland Hospice serves families in Roanoke, Virginia, from their office on Electric Road. They offer end-of-life care focused on comfort and dignity for patients facing serious illness. This team helps manage symptoms while supporting the emotional needs of the entire family. They have been certified by Medicare since October 2015. That is nearly a decade of service in the Roanoke area. Choosing the right partner for hospice is a deeply personal decision. Families often find comfort in knowing the provider has a long history of meeting federal standards. Their goal is to make each day count for the people they serve. Whether at home or in a facility, they aim to provide peace of mind during a difficult season of life.
Understanding This Provider
Heartland Hospice operates as a for-profit provider. This means they are a private organization that follows strict Medicare rules. Since they earned certification in 2015, they have undergone regular reviews by state and federal inspectors. What does this mean for you? It means they must follow specific guidelines to keep their license and funding. You should know that for-profit status does not change the core mission of hospice care. Every hospice must provide the same basic services under Medicare law. This includes nursing, social work, and chaplain support. The thing is, every agency has its own culture and approach to care. You should always feel free to ask them how they involve families in the daily care plan. They are there to work with you as a team.
Quality of Care Insight
Hospice Care in Roanoke
Roanoke families have several options for hospice support. The local healthcare community is well-connected. This means that moving from hospital care to hospice care is usually a smooth process. Most providers in Virginia work closely with local doctors to ensure your loved one gets the right medicine at the right time. The main goal of any hospice team is to keep the patient in their preferred setting. For many, that is right at home. And that is where the real work happens. Hospice is not just about the final days. It is about living the best life possible today. You can expect your local team to visit regularly to monitor changes. They are there to answer questions and take the stress off your shoulders. You do not have to walk this path alone.
Questions for Your Hospice Team
You should feel confident before you sign any paperwork. Here are a few things to ask during your first meeting. First, ask how quickly a nurse can reach your home if a crisis happens at night. You need to know that help is available 24/7. Second, ask how they help families cope with grief. Some agencies offer support groups that can be a lifeline. Third, ask how they change the care plan as the patient's needs shift. A good hospice team is flexible. They should listen to your concerns and adjust their approach. Finally, ask about their experience with your loved one’s specific health condition. It is okay to be direct. You are the advocate for your family member, and you deserve clear, honest answers. Trust your gut during these talks.
Keep Your Family Stories Alive
This time of life is about more than medical care. It is also a chance to capture the memories and values that define your family. Start building a lasting record of your loved one's story today.
Preserve Your HistoryOther Hospice Providers Nearby
Helpful Guides for Families
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.