CARILION HOSPICE SERVICES OF ROANOKE
Provider Information
- Address
- 1615 FRANKLIN ROAD SW
ROANOKE, VA 24016 - Ownership Type
- Non-Profit
- Medicare Certified Since
- May 4, 1993
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 0 |
16
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CARILION HOSPICE SERVICES OF ROANOKE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CARILION HOSPICE SERVICES OF ROANOKE compares to hospices nationwide.
12.7 minutes
of nurse care per routine home care day, on average
That is the 55th percentile among hospices nationally. The national median is about 12 minutes.
76
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.7 min
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.7%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.4%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits52.9%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months18.8%
Ranks better than about 89% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.3%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.2%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)99th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,788 · 13th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 58.3% of patients or more. Most hospices score above 90 percent.
- Pain screening99.1%
- Pain assessment95.2%
- Breathing difficulty screening99.7%
- Breathing difficulty treatment97.1%
- Treatment preferences discussed99.8%
- Beliefs and values discussed99.1%
- Bowel care for patients on opioids99.7%
- Visits in the last days of life58.3%
- All care steps completed95.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia9%
- Heart and circulatory disease13%
- Lung and respiratory disease12%
- Stroke13%
- Other conditions30%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
CARILION HOSPICE SERVICES OF ROANOKE
Carilion Hospice Services of Roanoke provides hospice care for residents in Roanoke, Virginia. The team offers support for patients and families who need end of life care at home or in other settings. They hold accreditation from the Joint Commission. This means they meet high standards for safety and quality of care. Their services focus on comfort and symptom management for those with life limiting illnesses. Families in Roanoke can count on this provider to follow strict medical guidelines for every patient they serve. It is helpful to know they have been certified by Medicare for over thirty years. This history shows a long commitment to the community. They work to ensure patients feel safe and comfortable during their time in hospice care.
About CARILION HOSPICE SERVICES OF ROANOKE
This provider operates as a non-profit organization. They have held Medicare certification since May 1993. Being a non-profit organization often means that any extra money goes back into the care and services they offer. That is a clear benefit for families. They also maintain accreditation through the Joint Commission. This group acts as an independent auditor for healthcare organizations. They check that the provider meets specific rules about patient safety and care quality. Most people do not realize how much work goes into keeping this status. It requires regular checks and constant attention to detail. You can be sure that this provider puts significant effort into meeting these national goals. Their status as a hospital based hospice program means they have access to a wide range of resources. This setup often helps them coordinate care more smoothly for their patients in Roanoke.
Quality Performance
What Is Hospice Care Like in ROANOKE?
Hospice care in Roanoke focuses on the comfort of the patient. The team includes nine registered nurses and one licensed practical nurse. These professionals work together to manage pain and other symptoms. They provide care in homes or other local settings. Social workers and other staff are not listed in their current employee count, so you should ask how they handle those specific needs. The team size is small, with sixteen total employees. This means you will likely get to know the staff members personally. They provide care that keeps the patient in a familiar environment. That makes a difference for many families. The staff follows a plan that changes based on what the patient needs at any given moment. They aim to support the entire family through the process. You should ask about their daily routines to see if they fit your specific situation.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big decision for your family. You need to gather facts to make the best choice. Start by asking how they handle medical emergencies after hours. It is good to know who you will call at night or on weekends. Ask how many patients each nurse sees in a typical day. This helps you understand how much time they can spend with your loved one. Ask about their experience with your specific health needs. Some providers specialize in certain conditions. Finally, ask what happens if your needs change while you are in their care. You want a team that can adapt to new challenges quickly. These simple questions will give you a clear picture of how they operate. Write the answers down so you can compare your options with ease.
Keep Your Family Stories Alive
Your family history is a gift. We can help you save your favorite memories and stories during this time.
Start Preserving MemoriesOther Hospice Providers Nearby
GENTLE SHEPHERD HOSPICE INC
AMEDISYS HOSPICE CARE
HEARTLAND HOSPICE (ROANOKE)
GOOD SAMARITAN HOSPICE INC
MEDI HOME HEALTH AND HOSPICE - ROANOKE
MEDI HOME HEALTH & HOSPICE
Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
How to Start the Hospice Conversation: A Practical Guide
Struggling to talk about end-of-life care? Learn how to start the hospice conversation with your aging parents using these compassionate, expert-backed tips.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.