HEART TO HEART HOSPICE OF SUGAR LAND
Provider Information
- Address
- 13017 JESS PIRTLE BLVD., SUITE 175
SUGAR LAND, TX 77478 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 14, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 0 |
| Volunteers | 0 |
1
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF SUGAR LAND reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF SUGAR LAND compares to hospices nationwide.
13.9 minutes
of nurse care per routine home care day, on average
That is the 67th percentile among hospices nationally. The national median is about 12 minutes.
11
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.9 min
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.2%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life81.2%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits76.2%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care25%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months12.5%
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.3%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,913 · 28th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 41.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life41.1%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia49%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Sugar Land
Heart to Heart Hospice of Sugar Land provides comfort-focused care to patients in Fort Bend County. They operate out of their office on Jess Pirtle Boulevard to serve the local community. Their team focuses on managing pain and improving quality of life for those with serious illnesses. Choosing the right hospice is a major decision for any family. That is why having a local provider with a clear track record matters so much. They offer a range of services designed to support both the patient and their loved ones through a difficult time. Getting the right care at the right time changes everything for a family. You want a team that listens, acts quickly, and brings peace to your home. Heart to Heart Hospice is there to provide that dedicated support when you need it most.
About HEART TO HEART HOSPICE OF SUGAR LAND
This provider has been Medicare certified since March 14, 2019. Being certified means they meet federal standards for hospice care. They operate as a for-profit organization. That is a common structure for many hospice agencies across Texas. When you look at a provider, you should know how long they have been serving the area. Five years of service provides a good foundation for their clinical team. They have been through many reviews to maintain their standing with Medicare. The thing is, every hospice has its own culture and approach to care. You should feel comfortable asking them about their specific team size and how they handle after-hours calls. Understanding their history helps you see if they are a stable partner for your family. They are focused on meeting the needs of Sugar Land residents every single day.
Quality Performance
Understanding Hospice Care in Sugar Land
Hospice is not just about the end of life. It is about living the remaining time with as much comfort as possible. In Sugar Land, you have access to several hospice options. These teams include nurses, doctors, and social workers. They come to your house or the place where your loved one lives. The goal is to keep the patient pain-free and surrounded by family. And it is not just for the patient. Hospice teams also provide emotional support for the family members who are grieving. Many people wait too long to call for help. They think hospice is only for the final few days. But the truth is that starting early allows the team to build a real relationship with your family. That early support makes the whole process much smoother for everyone involved. You do not have to walk this path alone.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask questions before you sign any paperwork. Here are a few things to keep in mind during your first meeting. First, ask how quickly a nurse can get to your home in an emergency. You want to know they have staff ready 24/7. Second, ask how they handle pain management and if they have a specific philosophy for comfort. Third, ask how they support family caregivers who might be feeling tired or overwhelmed. Finally, ask if they have experience with the specific illness your loved one is facing. The answers will tell you a lot about their priorities. A good hospice team will be happy to answer every single one of these questions. They should never make you feel rushed or pressured to decide quickly. Take your time to find the right fit for your family.
Preserve Your Family's History
Every life is full of stories that deserve to be remembered. During this time, capturing those memories can be a meaningful way to honor your loved one and keep their spirit alive for future generations.
Start Preserving StoriesOther Hospice Providers Nearby
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Helpful Guides for Families
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.