HEART TO HEART HOSPICE OF SUGAR LAND
Provider Information
- Address
- 13017 JESS PIRTLE BLVD., SUITE 175
SUGAR LAND, TX 77478 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 14, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 0 |
| Volunteers | 0 |
1
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART TO HEART HOSPICE OF SUGAR LAND reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART TO HEART HOSPICE OF SUGAR LAND compares to hospices nationwide.
13.9 minutes
of nurse care per routine home care day, on average
That is the 67th percentile among hospices nationally. The national median is about 12 minutes.
11
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.9 min
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.2%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life81.2%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits76.2%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care25%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months12.5%
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.3%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,913 · 28th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 41.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life41.1%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia49%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Heart to Heart Hospice of Sugar Land
Heart to Heart Hospice of Sugar Land serves patients in Fort Bend County. This freestanding hospice provider offers care from its location on Jess Pirtle Boulevard. They have held Medicare certification since early 2019. The provider maintains accreditation through the Accreditation Commission for Health Care. This group reviews hospice agencies to ensure they meet high standards for patient safety. It is a for-profit organization. Finding the right care matters. Families in Sugar Land have this option for support near their homes. The agency focuses on delivering care that meets federal requirements for quality and safety. Choosing a local provider often helps families stay close to their loved ones during difficult times. This agency brings professional resources to the local community.
About Heart to Heart Hospice of Sugar Land
This hospice is a for-profit provider. They have been active in the Medicare program since 2019. Accreditation by the Accreditation Commission for Health Care shows they follow strict rules for service delivery. This group sets benchmarks for how hospices should run their daily operations. It gives families confidence that an outside group has checked their work. The agency earns strong marks for their quality of care based on the latest federal reports. Their overall performance rating remains high compared to national averages. Staffing details show this is a smaller operation with one total employee listed in recent reports. It is important to ask how they build their care team when you call. You should look for clear answers about their staff availability. They maintain a solid reputation for meeting quality goals set by Medicare officials.
Quality Performance
What Is Hospice Care Like in Sugar Land?
Hospice care in Texas focuses on comfort and dignity for patients with serious illnesses. Teams usually include doctors, nurses, and social workers who visit patients wherever they live. The goal is to manage pain and help families cope with daily changes. You will find that local hospices work hard to coordinate with your current doctors. This specific agency has a lean staff structure. They do not report active registered nurses or volunteers in the latest federal data file. You should ask them how they staff their teams to meet patient needs. Ask how they handle emergencies after business hours. Getting a clear plan in writing helps you feel prepared for any changes in health. Local providers in Fort Bend County often know the best ways to connect families with community resources. Good communication remains the foundation of great hospice care.
What to Ask When Choosing a Hospice Provider
Picking a hospice agency is a big step for your family. Start by asking how they handle pain management during the night or on weekends. Quick responses matter. Ask how many staff members will visit the home each week. You want to know who will be there when you need them. Ask if they have experience with your specific diagnosis or medical needs. It is also wise to ask about their discharge process if a patient improves. Finally, ask for a list of their emergency contact numbers. Keep these numbers in a spot where everyone in the house can see them. Being proactive helps you avoid confusion later. Ask for a meeting with their care coordinator before you sign any paperwork. This meeting helps you see if their communication style matches your family needs. Clear expectations lead to better care outcomes for everyone involved.
Keep Your Family Stories Alive
Preserving the memories and wisdom of your loved ones creates a lasting gift for future generations. Start recording these precious stories today.
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Helpful Guides for Families
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Understanding Medicare Hospice Benefit: A Family Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.