HospiceScout

WILLOW TREE HOSPICE COMPANY

Provider Information

Address
2819 NW LOOP 410, STE O
SAN ANTONIO, TX 78230
Medicare Certified Since
June 2, 2023

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CMS Quality Ratings

Overall Rating
Not yet rated

Composite score combining quality measures and patient survey results.

Quality of Care
Not yet rated

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction
Not yet rated

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

About Willow Tree Hospice Company

Willow Tree Hospice Company provides end-of-life care services to residents in San Antonio, Texas. The team operates out of their office on NW Loop 410 in Bexar County. They received their official Medicare certification on June 2, 2023. This certification shows they meet the federal standards required to serve Medicare beneficiaries. Hospice focuses on comfort and quality of life for people facing a terminal illness. It is a team-based approach that helps both patients and their loved ones. You can reach their office directly at (830) 260-4515 to discuss your specific needs. They are a newer provider in the region. Choosing a hospice provider is a major decision for any family. You want to pick a team that fits your goals. Take your time to review your options carefully.

Understanding Medicare Certification

Medicare certification means a hospice provider follows strict rules set by the federal government. These rules cover everything from medical care to patient rights and safety. Willow Tree Hospice Company became certified in 2023. This status is vital because it allows the provider to receive payments from Medicare for the services they deliver. Families should know that certification is a baseline requirement for quality oversight. It does not mean all providers are the same. Each company has its own staff and approach to daily care. You should research how a specific provider handles after-hours calls or weekend support. Ask about their communication style. Do they update families weekly? Do they have a clear plan for managing pain? These details matter for your peace of mind. Check if they have specific experience with your loved one's condition. Getting clear answers helps you feel more prepared for the road ahead.

Quality Ratings Update

Official quality ratings for Willow Tree Hospice Company are not yet available from Medicare. This is common for newer providers as they need time to build a record of patient surveys and care metrics. We suggest asking the provider directly about their care philosophy and team experience.

What Is Hospice Care Like in SAN ANTONIO?

San Antonio is a large city with many hospice options. Most hospice teams include doctors, nurses, and home health aides. They also have social workers and chaplains to offer emotional or spiritual support. The goal is to keep the patient in their own home whenever possible. Sometimes care happens in a nursing home or a dedicated hospice center. Your team should visit the patient regularly. They also provide all the medicine and equipment needed for comfort. The staff helps the family learn how to provide care between visits. They are there to answer questions at all hours of the day. If symptoms change, the team adjusts the care plan quickly. That is the point of hospice. It is about living as well as possible for as long as possible. You should expect a high level of support from any team you choose in the Bexar County area.

What to Ask When Choosing a Hospice Provider

Choosing a hospice team is a big task. You want to feel confident in your choice. Start by asking how quickly a nurse can get to the home in an emergency. This is very important. You should also ask about the size of their team. How many patients does each nurse usually see in a week? This helps you understand how much time they will have for your loved one. Ask how they handle medication changes at night or on weekends. Will you talk to a real person or a machine? Ask if they offer volunteers to sit with patients. Some families find this help very useful during difficult days. Finally, ask what happens if the care needs change suddenly. You need a partner who can adapt to your situation. Take notes during these talks. Write down the answers so you can compare them later. Clarity leads to better decisions for your family.

Keep Your Family Stories Alive

This time is hard, but your family's history is a source of strength. We can help you record and save the stories that matter most to your loved ones.

Start Preserving Memories

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Helpful Guides for Families

Some stories are worth writing down

Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.