COMPLETETX HOSPICE
Provider Information
- Address
- 899 PRESIDENTIAL DR STE 117
RICHARDSON, TX 75081 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 5, 2021
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 2 |
32
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what COMPLETETX HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how COMPLETETX HOSPICE compares to hospices nationwide.
9.8 minutes
of nurse care per routine home care day, on average
That is the 23rd percentile among hospices nationally. The national median is about 12 minutes.
82
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.8 min
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends2.8%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life69%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits76.5%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care2.4%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.2%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.7%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.8%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$32,723 · 94th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 17.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life17.6%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer6%
- Dementia24%
- Heart and circulatory disease30%
- Lung and respiratory disease17%
- Stroke17%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Support in Richardson
COMPLETETX HOSPICE provides end-of-life care for patients and their loved ones in Richardson, Texas. They focus on comfort, pain management, and emotional support during a difficult time. The team works hard to honor the wishes of the patient while keeping them safe at home. It is a big step to choose hospice, but having the right team makes a real difference. Their office is located at 899 Presidential Dr, Ste 117. They serve the local Dallas County area with a commitment to quality care. Families deserve peace of mind when they need it most. That is exactly what this team aims to provide every single day. Choosing a local provider means they can get to your home quickly when you need them. It really helps to have a team that knows your community well.
About COMPLETETX HOSPICE
COMPLETETX HOSPICE is a for-profit hospice provider. They have been Medicare certified since January 5, 2021. Being Medicare certified means they meet federal rules for health and safety. That is a big deal for families looking for reliable care. Most people do not realize that for-profit and non-profit centers both follow the same strict government standards. You should always look at the care quality ratings to see how they perform. This hospice has served the Dallas area for a few years now. They keep their focus on the patient's daily comfort and needs. And that is the most important part of the journey. When you meet with them, ask how they handle after-hours calls. You want to know that someone will answer the phone at 3 a.m. if you have a sudden worry or need help.
Quality Ratings
Understanding Hospice Care in Richardson
Hospice is not about giving up. It is about choosing comfort over hospital stays. In Richardson, you have access to many hospice teams that come right to your house. This helps patients stay in their own beds surrounded by their favorite things. The thing is, hospice is a team effort. You get a nurse, a social worker, and an aide to help with daily living. They also provide volunteers for companionship. Many families think hospice is only for the last few days of life. But the truth is, you can start hospice much sooner. Getting help early means better pain control and more time for meaningful talks. So, do not wait until the very end to ask for help. Reach out to providers like COMPLETETX HOSPICE as soon as you have questions about your options. They can explain how the process works for your specific situation.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team feels overwhelming. Take a deep breath and start with these simple questions. First, ask how quickly a nurse can get to your home in an emergency. You need to know that support is just a phone call away. Second, ask what kind of support they offer for the family after the patient passes. Grief support is a huge part of the care plan. Third, ask how they handle pain management and symptoms. You want to be sure they have a clear plan for your loved one. And finally, ask about their staff. Do they have enough people to cover your area? It is okay to interview more than one provider before you pick one. You are the customer here, and you should feel comfortable with the people entering your home. Trust your gut feeling when you talk to them.
Keep Your Family Stories Alive
This time is hard, but your family's history is a beautiful gift. Start capturing your loved one's memories and stories now to share with future generations.
Preserve StoriesOther Hospice Providers Nearby
SUNLIGHT HOSPICE CARE, LLC
VENARKS HOSPICE INC
SOLACE PALLIATIVE AND HOSPICE CARE INC
ALLIANCE UNITED HOSPICE CARE LLC
ACG HOSPICE
THREE OAKS HOSPICE
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.