OUR CARING HANDS HOSPICE AND PALLIATIVE CARE LLC
Provider Information
- Address
- 3420 CARMEN AVENUE
RANCHO VIEJO, TX 78575 - Ownership Type
- Other
- Medicare Certified Since
- March 31, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what OUR CARING HANDS HOSPICE AND PALLIATIVE CARE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how OUR CARING HANDS HOSPICE AND PALLIATIVE CARE LLC compares to hospices nationwide.
9.6 minutes
of nurse care per routine home care day, on average
That is the 21st percentile among hospices nationally. The national median is about 12 minutes.
49
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.6 min
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.6%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits38.4%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.9%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months34.8%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care20.7%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.2%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,698 · 59th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 27.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life27.9%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia29%
- Heart and circulatory disease19%
- Other conditions27%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Our Caring Hands Hospice and Palliative Care LLC
Our Caring Hands Hospice and Palliative Care LLC serves families in Rancho Viejo, Texas. They offer hospice and palliative care services to support patients and their loved ones. The provider holds accreditation from the Accreditation Commission for Health Care, also known as ACHC. This shows they meet specific standards for quality and safety in patient care. Choosing a team in your own community can make a real difference during a difficult time. They have been certified by Medicare since March of 2019. Being a freestanding hospice means they focus entirely on this type of support for those with a life-limiting illness. They are ready to help you and your family right now.
About Our Caring Hands Hospice and Palliative Care LLC
This provider operates as an other ownership type. They maintain accreditation through the ACHC. This is a third-party group that checks if a hospice meets high health standards. They look at how the staff cares for patients and how they keep records. When a hospice earns this mark, it means they choose to undergo a tough review process. You should know that this provider has a strong track record for quality care. They hold high marks in the Hospice Care Index from Medicare. That index looks at how well a hospice manages pain and visits from staff. Families often feel better knowing a team has passed these extra tests. It shows they take their work very seriously. You can feel sure about the care they provide to your loved one.
High Quality Standards
What Is Hospice Care Like in RANCHO VIEJO?
Hospice care in this area focuses on comfort and dignity for the patient. The team comes to the patient wherever they call home. This could be a private house or a care facility. The staff includes five registered nurses and one licensed practical nurse. They also work with one volunteer to provide extra support for the family. These professionals manage symptoms and help with daily needs. Having a local team means they can reach you quickly when a problem arises. They work together to make sure the patient stays as comfortable as possible. The goal is to improve quality of life for everyone involved. It is a team effort. You are never left to manage these complex health needs by yourself.
What to Ask When Choosing a Hospice Provider
Finding the right care team can feel like a big step. You should feel free to ask hard questions before you start services. First, ask how many nurses they have available for after-hours calls. You need to know who will answer the phone at three in the morning. Second, ask how often a nurse will visit the patient in their home. Consistent visits help keep symptoms under control. Third, ask what specific services their volunteers provide to families. Some offer companionship while others help with errands. Finally, ask if they have experience with the specific health condition your family member faces. A good provider will answer these questions clearly and with patience. Take your time to get the answers you need before you decide.
Preserve Your Family Stories
Your loved one has a lifetime of memories worth keeping for future generations. Use our simple tools to record these stories today.
Start RecordingOther Hospice Providers Nearby
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