OUR CARING HANDS HOSPICE AND PALLIATIVE CARE LLC
Provider Information
- Address
- 3420 CARMEN AVENUE
RANCHO VIEJO, TX 78575 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 31, 2019
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what OUR CARING HANDS HOSPICE AND PALLIATIVE CARE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how OUR CARING HANDS HOSPICE AND PALLIATIVE CARE LLC compares to hospices nationwide.
9.6 minutes
of nurse care per routine home care day, on average
That is the 21st percentile among hospices nationally. The national median is about 12 minutes.
49
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.6 min
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.6%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits38.4%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.9%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months34.8%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care20.7%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.2%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,698 · 59th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 27.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life27.9%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia29%
- Heart and circulatory disease19%
- Other conditions27%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Hospice Support in Rancho Viejo
Our Caring Hands Hospice and Palliative Care LLC serves families throughout the Rancho Viejo, Texas area. They focus on comfort, dignity, and quality of life for patients with serious illnesses. The team provides care directly where you live. This makes a big difference when you want to stay in your own home. They offer medical help, emotional support, and spiritual care for the whole family. That is the core of their mission. Dealing with a health crisis is never easy. Having a local team nearby can take a heavy weight off your shoulders. They understand the community needs in Cameron County. It is all about being there when you need them most. You deserve support that feels personal and kind. This provider works to ensure your loved one feels safe and heard every single day.
About Our Caring Hands Hospice and Palliative Care LLC
This organization operates as a for-profit hospice provider. They earned their Medicare certification on March 31, 2019. This means they meet federal standards for care. Being Medicare-certified is a big deal. It ensures they follow strict rules for safety and quality. Families often ask what ownership type means for them. The truth is, both non-profit and for-profit agencies must meet the same federal quality rules. You should focus on how they treat their patients. Look for a team that listens to your specific goals. They are located on Carmen Avenue in Rancho Viejo. This central spot helps them reach patients across the county quickly. That is important during a medical emergency. You should always feel free to ask them about their staff and their approach. They have been serving the area for several years now. That experience matters when you are making tough choices.
High Quality Ratings
Understanding Hospice Care in Rancho Viejo
Finding the right care in Cameron County can feel like a maze. But you have options. Hospice care is not just about the end of life. It is about making the most of every day you have left together. Most families wait too long to start these services. That is a mistake. Early care means better pain control and more time for meaningful talks. Many people in Texas find that hospice changes their perspective on care. It brings a team of nurses, aides, and social workers to your door. They handle the medical side so you can just be a daughter, son, or spouse. That is the best gift you can give your loved one. The focus is always on your goals, not just the diagnosis. You are the captain of this ship. Never forget that you have the final say in your care plan.
What to Ask When Choosing a Hospice Provider
Choosing a hospice agency is a major decision. Do not rush it. Start by asking how quickly they can respond to an urgent call at night. You want to know that help is just one phone call away. Ask how they handle pain and other tough symptoms. A good agency will have a clear plan for your comfort. Also, ask about their staff. How often will a nurse visit your home? Will you see the same faces regularly? Building trust with a consistent team is vital. Ask them what makes their care special. Their answer will tell you a lot about their heart. Finally, ask if they offer help for your family after the loss. Grief support is a key part of hospice care. You deserve a team that cares for you, too. Keep these questions written down for your next talk with them.
Preserve Your Family Stories
Your loved one has a lifetime of wisdom and memories. We provide a simple way to capture these stories so they can be shared with future generations. It is a beautiful way to honor their legacy.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.