GENTIVA
Provider Information
- Address
- 10767 GATEWAY BLVD W, STE 400
EL PASO, TX 79935 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 22, 2001
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Volunteers | 1 |
18
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
12.3 minutes
of nurse care per routine home care day, on average
That is the 51st percentile among hospices nationally. The national median is about 12 minutes.
27
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.3 min
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.6%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits22.2%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care15%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months12.5%
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,183 · 8th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 78% of patients or more. Most hospices score above 90 percent.
- Pain screening97%
- Pain assessment96.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life78%
- All care steps completed94.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia27%
- Heart and circulatory disease18%
- Lung and respiratory disease13%
- Stroke8%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at Gentiva
Gentiva serves families in El Paso, Texas, from their office on Gateway Boulevard West. They provide specialized hospice care for patients facing life-limiting illnesses. Their goal is to offer comfort and dignity during a challenging time. The team focuses on managing pain and supporting the emotional needs of those they serve. They understand the local community and work hard to provide consistent care. It is a big responsibility to care for a loved one. That is why they offer a full team approach to help you and your family through every step of this journey.
About Gentiva
Gentiva is a for-profit hospice provider that has been serving patients since June 2001. Being Medicare certified for over two decades shows they have a long history of meeting federal standards. When you choose a provider, you want someone with a proven track record. This location in El Paso is part of a larger network. They bring resources to your home to ensure comfort remains the top priority. Families should know that hospice is not about giving up. It is about choosing quality of life. The team at Gentiva works to keep patients comfortable in their own surroundings. They balance professional medical oversight with a personal touch. That is the core of their mission.
Quality Performance
Understanding Hospice Care in El Paso
Hospice care in El Paso is designed to help families when a cure is no longer the goal. It shifts the focus from aggressive treatments to comfort and symptom control. The thing is, many people wait too long to start these services. You can start hospice care as soon as a doctor says life expectancy is six months or less. Medicare covers the full cost of hospice services. This includes visits from nurses, aides, and social workers. They also provide medical equipment and all medications related to the illness. So, you do not have to worry about extra bills for these items. The goal is to keep your loved one home where they feel safe. It is about spending time together without the stress of constant hospital trips.
What to Ask When Choosing a Hospice Provider
Choosing the right partner for your family is a big decision. You should feel comfortable asking direct questions during your first meeting. Start by asking how quickly a nurse can get to your home in an emergency. You also want to know who is on call at night and on weekends. It is helpful to ask how they support family members who are grieving. Another good question is how they handle complex pain management. Most importantly, ask how they will keep you informed about your loved one's care plan. You deserve clear answers. If a provider seems rushed or uses confusing medical terms, that is a sign to keep looking. You need a team that listens to you and values your input.
Preserve Your Family's Story
The time spent with family is precious and deserves to be remembered. We provide simple tools to help you capture stories and memories that will last for generations to come.
Start Preserving MemoriesOther Hospice Providers Nearby
ARMONIA HOSPICE LLC
GLOBAL HOSPICE CARE INC
TENDER CARE HOME HEALTH & HOSPICE
HOSPICE OF EL PASO INC
TLC HOSPICE SERVICES
CAMINO HOSPICE CORPORATION
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.