GENTIVA
Provider Information
- Address
- 10767 GATEWAY BLVD W, STE 400
EL PASO, TX 79935 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 22, 2001
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Volunteers | 1 |
18
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
12.3 minutes
of nurse care per routine home care day, on average
That is the 51st percentile among hospices nationally. The national median is about 12 minutes.
27
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.3 min
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.6%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits22.2%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care15%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months12.5%
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,183 · 8th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 78% of patients or more. Most hospices score above 90 percent.
- Pain screening96.5%
- Pain assessment94.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life78%
- All care steps completed92.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia27%
- Heart and circulatory disease18%
- Lung and respiratory disease13%
- Stroke8%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in El Paso
Gentiva provides hospice services for families in El Paso, Texas. They operate as a freestanding hospice provider and have held Medicare certification since 2001. This team works to support patients with serious illnesses by focusing on comfort and quality of life. They maintain a CHAP accreditation to demonstrate their adherence to national health standards. This helps ensure that the care provided meets strict safety and quality benchmarks for patients in the area. Finding the right support is a heavy task for any family. Having a certified team nearby can offer a clear path forward when medical needs change.
About Gentiva
Gentiva is a for-profit hospice provider serving the El Paso community. They earned CHAP accreditation, which means an independent group checked their operations against high standards of excellence. This process matters because it proves the agency follows best practices for patient safety. The organization currently employs 18 staff members, including 7 registered nurses and 1 volunteer. Having a dedicated nursing team is a core part of how they manage pain and symptoms for those under their care. Most families want to know who will be in the home. Knowing the staff count helps you understand how the agency allocates resources to meet patient needs. They have served this region for over two decades. This longevity shows a consistent presence in the local healthcare system.
Quality Performance
What Is Hospice Care Like in El Paso?
Hospice care in El Paso centers on comfort rather than a cure. It brings specialized medical support directly to the patient in their home or a care facility. The team typically includes nurses, aides, and social workers who coordinate care plans. Gentiva uses a team of 7 registered nurses to oversee these medical needs for their patients. They also rely on a volunteer to provide companionship. This setup allows for a more personal touch during difficult moments. You can expect regular visits to manage pain and help with daily tasks. It is not just about medicine. It is about supporting the whole person and their loved ones through a transition. The goal is to keep the patient in a familiar setting where they feel most at peace. Having local support makes a difference.
What to Ask When Choosing a Hospice Provider
Choosing a provider requires asking the right questions to get clarity. You should speak with the agency about their specific response times for urgent needs. Ask how they handle calls during the night or on weekends. It is also wise to ask how their nurses coordinate with your primary doctor. You might want to know how they support family members with grief or emotional stress. Ask what happens if the patient needs a higher level of care that cannot be managed at home. Getting clear answers helps you feel more prepared. Do not be afraid to ask for specifics about their staff availability. A good agency will be happy to explain their processes. You deserve to feel confident in the team you choose for your loved one.
Preserve Your Family Stories
Capture the memories and wisdom of your loved ones to keep their legacy alive for future generations.
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