PRIM PALLIATIVE & HOSPICE CARE INC
Provider Information
- Address
- 5048 TENNYSON PKWY, STE 122
PLANO, TX 75024 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 1, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 0 |
| Physicians | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PRIM PALLIATIVE & HOSPICE CARE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PRIM PALLIATIVE & HOSPICE CARE INC compares to hospices nationwide.
11 minutes
of nurse care per routine home care day, on average
That is the 35th percentile among hospices nationally. The national median is about 12 minutes.
16
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11 min
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.1%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits83.7%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care15.4%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months46.2%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care15.4%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,194 · 75th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 59.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment97.2%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life59.3%
- All care steps completed97.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia52%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
PRIM Palliative and Hospice Care Inc
PRIM Palliative and Hospice Care Inc serves families in Plano, Texas. This provider offers end-of-life support and comfort care to those in the Collin County area. They have earned certification from Medicare since late 2021. The team also holds accreditation from CHAP. This group shows a commitment to meeting national standards for hospice care. They work hard to provide comfort for patients at home or in other settings.
About PRIM Palliative and Hospice Care Inc
This is a for-profit hospice agency. They hold accreditation from the Community Health Accreditation Partner, or CHAP. This group is an independent body that checks if a hospice meets high safety and quality rules. It matters because it shows they go beyond the basic requirements to earn a seal of approval. The team includes one physician and two registered nurses. They focus on managing symptoms and keeping patients comfortable. Families should know that they have a small, focused staff. This can mean more direct attention for the person receiving care. They have been active in the Medicare program for several years now. You can feel good knowing they meet these set goals for care quality.
Quality of Care
What Is Hospice Care Like in Plano?
Hospice care in Plano focuses on comfort, dignity, and quality of life for the patient. It is not just about medicine. It is about supporting the whole family during a hard time. At PRIM Palliative and Hospice Care Inc, the team consists of one doctor and two registered nurses. These professionals work together to create a plan that fits the specific needs of the patient. They visit the home to check on symptoms and offer guidance. This local care helps keep patients in a place they know and love. It also provides comfort to family members who need support. The goal is always to make each day as peaceful as possible. You get a team that is trained to handle complex needs with care. That is the main point of their service.
What to Ask When Choosing a Hospice Provider
Selecting a care team is a big decision for your family. You should feel comfortable with the people entering your home. Start by asking how often a nurse will visit the patient. Ask who you can call if you have a question at three in the morning. It is also good to ask how they handle pain management and if they have a doctor on their team. Ask them how they help family members cope with the loss of a loved one. Do they offer group support or individual sessions? Make sure you understand their response to urgent needs. You deserve clear answers to every question. Take your time to get the information you need before you decide.
Preserve Your Family Stories
Your loved one has a life full of stories and wisdom that should be kept safe for future generations to cherish forever.
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