PRIM PALLIATIVE & HOSPICE CARE INC
Provider Information
- Address
- 5048 TENNYSON PKWY, STE 122
PLANO, TX 75024 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 1, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 0 |
| Physicians | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PRIM PALLIATIVE & HOSPICE CARE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PRIM PALLIATIVE & HOSPICE CARE INC compares to hospices nationwide.
11 minutes
of nurse care per routine home care day, on average
That is the 35th percentile among hospices nationally. The national median is about 12 minutes.
16
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11 min
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.1%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits83.7%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care15.4%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months46.2%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care15.4%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,194 · 75th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 59.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life59.3%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia52%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About PRIM PALLIATIVE & HOSPICE CARE INC
PRIM PALLIATIVE & HOSPICE CARE INC provides hospice services to families in Plano, Texas. They operate as a for-profit provider and have held Medicare certification since late 2021. The agency maintains accreditation through CHAP, which stands for the Community Health Accreditation Partner. This organization reviews hospice agencies to ensure they follow national standards for safety and quality. Families in Collin County can look to this provider for care that meets these external benchmarks. Their team is small, consisting of six employees total, including one physician and two registered nurses. They focus on delivering care within their local community setting. Finding the right support during a difficult time requires knowing exactly who is providing the care. This agency holds a strong standing for their quality of care based on official government reporting. Choosing a provider that meets these standards helps families feel confident in the care their loved ones receive each day.
Understanding Provider Quality
This agency is a freestanding hospice provider. They are not part of a larger hospital system. Many families prefer this model because it allows for specialized focus on end-of-life needs. Because they are CHAP accredited, they undergo regular checks by independent experts. This process is voluntary but shows a clear commitment to high standards. It is a big deal when a small agency takes these extra steps. The staff includes one physician and two registered nurses. They work together to manage symptoms and provide comfort. You should know that their current quality of care marks are high. These marks come from the Hospice Care Index, which measures how agencies handle patient needs. This index tracks specific items like pain management and visits by staff. When a provider shows strong results here, it reflects their internal processes. They have been active since 2021. That means they have had time to build their team and refine their local operations in Plano.
Quality Overview
What Is Hospice Care Like in PLANO?
Hospice care in Plano focuses on comfort rather than a cure. It brings medical support directly to the place where a patient lives. Most families choose to receive these services in their own home. The team visits to check on the patient and help with daily needs. A typical team includes a doctor and nurses. They might also include aides or social workers depending on the plan. In this specific agency, the team is compact with six employees. You can expect them to coordinate closely because they are a smaller group. This can often lead to more personal attention for the patient. They manage medications and help families handle complex medical equipment. The goal is to keep the patient pain-free and comfortable. It is a team effort. The family is part of that team too. You will spend time learning how to help your loved one. The staff is there to teach you what you need to know.
What to Ask When Choosing a Hospice Provider
Selecting a hospice agency is a big decision for your family. You should feel comfortable asking direct questions to any provider you consider. First, ask how quickly a nurse can arrive if an emergency happens at night. Second, ask how the team will help you manage pain at home. Third, ask how often the nurse will visit your loved one during the week. It is also wise to ask about the support they offer to family members. Do they provide help for grief or daily stress? Make sure you understand their role in your home. You want to know who you will call on weekends. Ask who will be the main person you talk to for questions. Write down the answers you get. Compare them between providers. This helps you see which agency aligns best with your family's needs. Do not rush this process. Take your time to get the right information so you feel at peace with your final choice.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom. Capturing these stories now creates a lasting gift for your children and grandchildren to treasure forever.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
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A Complete End of Life Planning Checklist for Families
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How to Spot a Trustworthy Hospice in 2026
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Some stories are worth writing down
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