MEDICAL CITY HOSPICE & FAMILY CARE
Provider Information
PLANO, TX 75093
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Compassionate Care in Plano
Medical City Hospice & Family Care serves the Plano community from their office on International Parkway. They focus on providing comfort and dignity to patients facing serious illnesses. Their team works closely with families to manage pain and provide emotional support during difficult times. Choosing hospice is a big decision for any family. That is why having a team nearby in Collin County matters so much. They offer specialized care designed to keep patients comfortable in their own homes or care facilities. The goal is to focus on quality of life above all else. And honestly, having that support just a short drive away can bring a lot of peace of mind to a family. Their staff is trained to handle the complex needs of patients while keeping the home environment as calm and peaceful as possible.
About MEDICAL CITY HOSPICE & FAMILY CARE
This provider operates as a for-profit organization in the state of Texas. They have been Medicare certified since September 9, 2013. That is over a decade of experience serving the local area. When you look for a hospice, the certification status is a vital detail to check. It means they meet strict federal standards for patient care and safety. Being a for-profit hospice does not change the core mission of care. It simply describes their business structure. The thing is, every hospice must follow the same Medicare rules regardless of how they are organized. You should feel comfortable asking them about their specific team structure and how they handle after-hours calls. Understanding their history helps you see that they are an established part of the Plano healthcare network. They have built a track record of service that spans many years in this community.
Top-Tier Quality Rating
Understanding Hospice Care in PLANO
Plano is home to several high-quality healthcare options, and hospice is a key part of that network. Hospice care is not just about the end of life. It is about living as well as possible for as long as possible. The teams in Collin County are often very familiar with the local hospitals and support systems. This makes coordinating care much easier for your family. Many people wait too long to ask for help, but hospice can start as soon as a doctor confirms a life-limiting illness. Here is the thing—you do not have to wait for a crisis to reach out. Early care allows the hospice team to build a relationship with your loved one. They get to know their preferences, their favorite music, and their daily routines. That personal touch is what makes the difference between basic care and truly compassionate support.
What to Ask When Choosing a Hospice Provider
You have the right to choose the best care for your family member. Do not feel rushed or pressured during your search. Start by asking these simple questions to get a clear picture of how they operate. First, ask how quickly a nurse can get to your home if an emergency happens at night. Second, ask what specific services they provide to support the family, not just the patient. Grief counseling and respite care are common, but it is good to confirm. Third, ask how they handle pain management and if they have a doctor who specializes in this area. And finally, ask if they have staff who speak your family's native language if English is not your primary one. These answers will help you feel confident in your choice. You deserve a partner who listens to your needs and responds with kindness every single time.
Preserve Your Family's History
This time is about more than just medical care. It is about honoring the stories, lessons, and memories that make your loved one who they are. We help you capture those precious family moments so they last forever.
Start Preserving StoriesOther Hospice Providers Nearby
Helpful Guides for Families
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.