MEDICAL CITY HOSPICE & FAMILY CARE
Provider Information
- Address
- 1255 CORPORATE DR STE 150A
IRVING, TX 75038 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 9, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Physicians | 2 |
| Volunteers | 3 |
16
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MEDICAL CITY HOSPICE & FAMILY CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MEDICAL CITY HOSPICE & FAMILY CARE compares to hospices nationwide.
12.2 minutes
of nurse care per routine home care day, on average
That is the 50th percentile among hospices nationally. The national median is about 12 minutes.
28
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.2 min
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.2%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits62.6%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care14.5%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months41.9%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.5%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.2%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,419 · 31st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 48.8% of patients or more. Most hospices score above 90 percent.
- Pain screening99%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life48.8%
- All care steps completed99%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer26%
- Dementia24%
- Heart and circulatory disease17%
- Lung and respiratory disease10%
- Stroke9%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Plano
Medical City Hospice & Family Care serves the Plano community from their office on International Parkway. They focus on providing comfort and dignity to patients facing serious illnesses. Their team works closely with families to manage pain and provide emotional support during difficult times. Choosing hospice is a big decision for any family. That is why having a team nearby in Collin County matters so much. They offer specialized care designed to keep patients comfortable in their own homes or care facilities. The goal is to focus on quality of life above all else. And honestly, having that support just a short drive away can bring a lot of peace of mind to a family. Their staff is trained to handle the complex needs of patients while keeping the home environment as calm and peaceful as possible.
About MEDICAL CITY HOSPICE & FAMILY CARE
This provider operates as a for-profit organization in the state of Texas. They have been Medicare certified since September 9, 2013. That is over a decade of experience serving the local area. When you look for a hospice, the certification status is a vital detail to check. It means they meet strict federal standards for patient care and safety. Being a for-profit hospice does not change the core mission of care. It simply describes their business structure. The thing is, every hospice must follow the same Medicare rules regardless of how they are organized. You should feel comfortable asking them about their specific team structure and how they handle after-hours calls. Understanding their history helps you see that they are an established part of the Plano healthcare network. They have built a track record of service that spans many years in this community.
Top-Tier Quality Rating
Understanding Hospice Care in PLANO
Plano is home to several high-quality healthcare options, and hospice is a key part of that network. Hospice care is not just about the end of life. It is about living as well as possible for as long as possible. The teams in Collin County are often very familiar with the local hospitals and support systems. This makes coordinating care much easier for your family. Many people wait too long to ask for help, but hospice can start as soon as a doctor confirms a life-limiting illness. Here is the thing—you do not have to wait for a crisis to reach out. Early care allows the hospice team to build a relationship with your loved one. They get to know their preferences, their favorite music, and their daily routines. That personal touch is what makes the difference between basic care and truly compassionate support.
What to Ask When Choosing a Hospice Provider
You have the right to choose the best care for your family member. Do not feel rushed or pressured during your search. Start by asking these simple questions to get a clear picture of how they operate. First, ask how quickly a nurse can get to your home if an emergency happens at night. Second, ask what specific services they provide to support the family, not just the patient. Grief counseling and respite care are common, but it is good to confirm. Third, ask how they handle pain management and if they have a doctor who specializes in this area. And finally, ask if they have staff who speak your family's native language if English is not your primary one. These answers will help you feel confident in your choice. You deserve a partner who listens to your needs and responds with kindness every single time.
Preserve Your Family's History
This time is about more than just medical care. It is about honoring the stories, lessons, and memories that make your loved one who they are. We help you capture those precious family moments so they last forever.
Start Preserving StoriesOther Hospice Providers Nearby
Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.