KINDFUL HEALTH
Provider Information
- Address
- 3369 PREMIER DRIVE, STE 300
PLANO, TX 75023 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 2, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Physicians | 5 |
57
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what KINDFUL HEALTH reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how KINDFUL HEALTH compares to hospices nationwide.
14 minutes
of nurse care per routine home care day, on average
That is the 68th percentile among hospices nationally. The national median is about 12 minutes.
215
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14 min
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.2%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits43.6%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.9%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.8%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care27.9%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.3%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,817 · 50th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 77.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.2%
- Pain assessment100%
- Breathing difficulty screening98.7%
- Breathing difficulty treatment96.5%
- Treatment preferences discussed98.4%
- Beliefs and values discussed92.6%
- Bowel care for patients on opioids97%
- Visits in the last days of life77.9%
- All care steps completed88.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer14%
- Dementia40%
- Heart and circulatory disease16%
- Lung and respiratory disease9%
- Stroke12%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Providing Care in Plano
Kindful Health serves families across Plano, Texas, from their office on Premier Drive. They focus on comfort, dignity, and support for those facing a life-limiting illness. Choosing a hospice partner is a heavy task, but finding local support can make a real difference. This team helps patients manage symptoms and find peace in their own homes. Their goal is simple. They want to ensure every moment counts for the patient and their loved ones. That is what matters most when time is short.
About KINDFUL HEALTH
This provider has been Medicare certified since February 2017. As a for-profit organization, they operate with a clear structure to deliver hospice care in Collin County. Many families find comfort in knowing a provider has a long history of meeting federal standards. That history is a good sign. It means they have passed regular checks by government officials to keep their license active. You should feel free to ask them about their specific approach to pain management or how they support family caregivers. Getting answers early helps you feel more in control during a difficult transition.
Quality of Care
Understanding Hospice Care in Plano
Plano has many resources for families, but hospice is a specific type of care. It is not about giving up. It is about choosing quality of life over aggressive treatments that no longer work. The care happens wherever the patient calls home. That could be a house, an apartment, or even a local nursing facility. The team visits regularly to check on the patient. They also provide medical equipment and medicine. So, the family does not have to worry about the logistics of care. It is a team effort meant to surround the patient with love and professional support. That is the true heart of hospice.
What to Ask When Choosing a Hospice Provider
You need to be your own best advocate. Start by asking how quickly a nurse can get to your home if an emergency happens at night. It is a fair question. You should also ask how they help family members deal with grief after a loss. Some providers offer extra counseling. Others just provide the basics. Finally, ask what their plan is for pain management. You want to know they have a clear, active plan to keep your loved one comfortable. Don't be afraid to take notes. This is a major decision for your family, so take your time to get the answers you need.
Keep Your Family's Memories Alive
Your loved one has a lifetime of stories that deserve to be saved for future generations. We can help you record these memories easily.
Start Preserving StoriesOther Hospice Providers Nearby
Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.