TRUE HEARTS AND HANDS HOSPICE LLC
Provider Information
- Address
- 580 DECKER DRIVE SUITE 105
IRVING, TX 75062 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 12, 2015
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 2 |
| Volunteers | 1 |
24
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TRUE HEARTS AND HANDS HOSPICE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how TRUE HEARTS AND HANDS HOSPICE LLC compares to hospices nationwide.
14.4 minutes
of nurse care per routine home care day, on average
That is the 71st percentile among hospices nationally. The national median is about 12 minutes.
23
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.4 min
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends2.6%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.1%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits75.4%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months74.1%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.4%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$36,870 · 97th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life61.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia25%
- Heart and circulatory disease25%
- Lung and respiratory disease30%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Hospice Care in Greenville
True Hearts and Hands Hospice LLC provides end-of-life care for families living in Greenville, Texas. They focus on comfort, dignity, and quality of life for patients facing a terminal illness. Their team works out of their office on Eastland Street to serve the surrounding Hunt County area. Choosing a hospice provider is a deeply personal decision. You want a team that feels like an extension of your own family. This provider offers a range of services designed to manage pain and provide emotional support for everyone involved. They aim to bring peace during a very difficult season of life. Knowing you have professional help nearby can make a world of difference. That said, it is always smart to meet with the staff to see if their approach matches your specific needs and values.
About True Hearts and Hands Hospice LLC
True Hearts and Hands Hospice LLC is a for-profit hospice agency that earned its Medicare certification on March 12, 2015. Being Medicare-certified means they meet federal safety and quality standards. This is a big deal for families because it ensures the agency follows strict rules for patient care. They have served the Greenville community for nearly a decade now. Because they are a for-profit agency, they are held to specific performance metrics by the government. The thing is, all hospice providers—whether non-profit or for-profit—must follow the same basic Medicare rules. You should feel comfortable asking about their specific team structure and how they handle after-hours calls. Understanding their history helps you see how long they have been part of the local healthcare landscape. It gives you a sense of their experience level in the field.
Quality of Care Rating
Understanding Hospice Care in Greenville
Greenville families have access to several hospice options, but finding the right fit takes time. Hospice care is not just about medical equipment or medicine. It is about a team approach that includes nurses, social workers, and chaplains. These professionals work together to support the patient's physical and emotional health. Many people wait too long to start hospice care. The truth is, hospice can provide support for six months or more if a doctor confirms a terminal diagnosis. It is meant to help families focus on spending meaningful time together rather than rushing to the hospital. You can receive this care in your own home, a nursing facility, or an assisted living center. The goal is always to keep the patient in a place where they feel safe, loved, and comfortable. Always ask how the team will help you handle the daily routines of caregiving.
What to Ask When Choosing a Hospice Provider
Picking the right hospice agency can feel overwhelming. To start, ask how quickly they can arrive if you have a sudden crisis or need medicine. You should also ask how many nurses will be assigned to your loved one. It is helpful to know if they provide 24/7 phone access to a nurse. Another key question is how they support family members with grief counseling after a loss. Here is a simple tip: ask them how they handle pain management specifically. You want to know that they will listen to your concerns and act fast. Don't be afraid to ask for a list of local references or to speak with their clinical director. Their answers will tell you a lot about their culture. A good provider will be happy to answer every single one of your questions without rushing you.
Preserve Your Family's Unique Story
During this time, the memories you share become even more precious. We offer tools to help you capture and save the stories that define your family history forever.
Start Preserving MemoriesOther Hospice Providers Nearby
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Understanding Medicare Hospice Benefit: A Family Guide
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10 Essential Hospice Questions for Evaluating Providers
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Some stories are worth writing down
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