GENTIVA
Provider Information
- Address
- 7320 NORTH MOPAC EXPRESSWAY, SUITE 300
AUSTIN, TX 78731 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 9, 2002
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Volunteers | 0 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
12.2 minutes
of nurse care per routine home care day, on average
That is the 50th percentile among hospices nationally. The national median is about 12 minutes.
20
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.2 min
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.2%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits30.9%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.1%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.5%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care11.9%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)83rd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,525 · 21st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 69.4% of patients or more. Most hospices score above 90 percent.
- Pain screening97.9%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life69.4%
- All care steps completed97.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer20%
- Dementia23%
- Heart and circulatory disease19%
- Lung and respiratory disease14%
- Stroke12%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at GENTIVA in Austin
GENTIVA serves the Austin community from their office on North MoPac Expressway. They provide dedicated hospice care for patients and families in Travis County. Their team focuses on comfort and dignity during a difficult journey. Choosing the right hospice partner is a vital step for your loved one. This provider offers care centered on your specific needs. They are committed to supporting families throughout the Austin area. You can find them easily at their office in the 78731 zip code. Their staff works to bring peace and relief to those they serve. They understand the local community and the needs of Texas families. When you need support, GENTIVA is ready to help your family find the right path for care.
About GENTIVA
GENTIVA operates as a for-profit hospice provider. They have been Medicare certified since April 2002. This long history shows their experience in the healthcare field. Medicare certification means they meet strict federal standards for safety and quality. Families should feel good knowing this provider has served the area for many years. Their team follows clear guidelines to ensure high standards of care. Being a for-profit provider, they focus on meeting community demand with professional services. You can trust that they follow federal rules to maintain their status. Their office is located at 7320 North MoPac Expressway, Suite 300. This location is easy to reach for residents in Austin. Their long-term presence in Travis County demonstrates their dedication to local families. They are ready to answer any questions you have about their hospice services.
Understanding Hospice Care in Austin
Hospice care in Austin is about more than just medical help. It is about living each day with comfort and purpose. Many families in Travis County choose hospice to help manage pain at home. Hospice teams include nurses, doctors, and social workers. They work together to support the whole person. You do not have to face this journey alone. Local providers like GENTIVA help families navigate the end-of-life process. They provide emotional support and spiritual care for everyone involved. The goal is to allow your loved one to be in a place they know. Most people prefer to stay in their own home. Hospice services make that possible by bringing care directly to your door. In a big city like Austin, you have access to high-quality care options. Take your time to pick a provider that makes your family feel safe and heard.
What to Ask When Choosing a Hospice Provider
Picking a hospice provider is a big decision for your family. You should feel comfortable with the team you choose. Here are some simple questions to help you decide:
- How quickly can a nurse come to my home if we have an emergency?
- How does your team help manage pain and other difficult symptoms?
- What kind of emotional or spiritual support do you offer to our family?
- How do you communicate with our primary doctor about care changes?
Do not be afraid to ask these questions during your first meeting. A good provider will be happy to answer everything clearly. They should treat you with kindness and patience. Your family deserves to feel supported and informed at all times. Keep these questions in mind as you speak with different hospice teams. You know your loved one best. Listen to your gut when choosing the right care partner.
Preserve Your Family Stories
This time is precious for your family. Capture and save your family stories to create a lasting legacy for future generations to cherish.
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