NEW CENTURY HOSPICE OF AUSTIN
Provider Information
- Address
- 12012 TECHNOLOGY BLVD STE 201
AUSTIN, TX 78727 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 20, 2005
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 16 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 1 |
40
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEW CENTURY HOSPICE OF AUSTIN reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEW CENTURY HOSPICE OF AUSTIN compares to hospices nationwide.
11.6 minutes
of nurse care per routine home care day, on average
That is the 42nd percentile among hospices nationally. The national median is about 12 minutes.
142
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.6 min
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.9%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits27.9%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months45.5%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care8%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.9%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,090 · 40th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64.1% of patients or more. Most hospices score above 90 percent.
- Pain screening98.4%
- Pain assessment99.1%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.4%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids99.2%
- Visits in the last days of life64.1%
- All care steps completed97.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia21%
- Heart and circulatory disease25%
- Lung and respiratory disease11%
- Stroke10%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Providing Compassionate Care in Austin
New Century Hospice of Austin serves the Travis County area from their office on Research Boulevard. They offer end-of-life care focused on comfort and dignity for patients and their loved ones. Since July 2005, they have provided medical and emotional support to families in the Austin community. Choosing the right hospice is a major decision for any family. That is why it helps to look at the facts before you commit. This provider brings nearly two decades of experience to the table. They focus on managing pain and helping patients live their final days with peace. Whether at home or in a facility, their team works to meet specific needs. It is about making every day count. That is the core goal of their service in Texas.
About New Century Hospice of Austin
New Century Hospice of Austin is a for-profit hospice provider. Being for-profit means they operate under a business model that emphasizes efficiency and specific service targets. They have been Medicare certified since 2005, which shows a long history of meeting federal standards. Families should know that Medicare certification is the baseline for quality. It ensures they follow strict rules for patient safety and care delivery. The thing is, not all hospices are the same. Some focus more on community outreach, while others lean into specialized medical care. You should look closely at how their team communicates with families during difficult times. Understanding how they handle daily care is vital. You want a team that feels like a partner. Don't be afraid to ask how their for-profit status impacts your daily experience with their staff.
Quality Rating Summary
Understanding Hospice Care in Austin
Austin has many hospice options for families facing a terminal illness. Most providers here cover the entire Travis County area. This means you can often find a team that will come to your home, a nursing facility, or an assisted living center. Hospice is not just about the final days. It is about improving the quality of life right now. The goal is to reduce pain and help the patient stay comfortable. And it also includes support for the family. You get access to nurses, social workers, and chaplains who can help with the heavy emotional lift. Think of them as a support net. Some providers in Texas offer extra help like pet therapy or music sessions. Always ask what extra programs are available in the Austin area. You might be surprised at the level of care you can access.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is deeply personal. You need to feel heard and respected. Start by asking how quickly a nurse can get to your home if an emergency happens at 2:00 AM. This is a big deal. You also need to know who will be your main point of contact when you have questions. Is it a nurse or a desk clerk? That makes a difference. Another good question is how they handle sudden changes in pain or symptoms. Do they have a specific plan for that? Finally, ask them to explain their patient satisfaction scores if they are lower than you expect. A good provider will be honest and tell you how they are working to improve. They should welcome these questions. If they seem defensive, that might be a sign to look elsewhere.
Keep Your Family's Story Alive
The time you spend with loved ones is precious. Preserving their stories and wisdom creates a lasting gift for your children and future generations. Start capturing those memories today.
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Understanding Medicare Hospice Benefits: A Family Guide
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Hospice vs Palliative Care: Understanding the Difference
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Some stories are worth writing down
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