NEW CENTURY HOSPICE OF AUSTIN
Provider Information
AUSTIN, TX 78759
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Providing Compassionate Care in Austin
New Century Hospice of Austin serves the Travis County area from their office on Research Boulevard. They offer end-of-life care focused on comfort and dignity for patients and their loved ones. Since July 2005, they have provided medical and emotional support to families in the Austin community. Choosing the right hospice is a major decision for any family. That is why it helps to look at the facts before you commit. This provider brings nearly two decades of experience to the table. They focus on managing pain and helping patients live their final days with peace. Whether at home or in a facility, their team works to meet specific needs. It is about making every day count. That is the core goal of their service in Texas.
About New Century Hospice of Austin
New Century Hospice of Austin is a for-profit hospice provider. Being for-profit means they operate under a business model that emphasizes efficiency and specific service targets. They have been Medicare certified since 2005, which shows a long history of meeting federal standards. Families should know that Medicare certification is the baseline for quality. It ensures they follow strict rules for patient safety and care delivery. The thing is, not all hospices are the same. Some focus more on community outreach, while others lean into specialized medical care. You should look closely at how their team communicates with families during difficult times. Understanding how they handle daily care is vital. You want a team that feels like a partner. Don't be afraid to ask how their for-profit status impacts your daily experience with their staff.
Quality Rating Summary
Understanding Hospice Care in Austin
Austin has many hospice options for families facing a terminal illness. Most providers here cover the entire Travis County area. This means you can often find a team that will come to your home, a nursing facility, or an assisted living center. Hospice is not just about the final days. It is about improving the quality of life right now. The goal is to reduce pain and help the patient stay comfortable. And it also includes support for the family. You get access to nurses, social workers, and chaplains who can help with the heavy emotional lift. Think of them as a support net. Some providers in Texas offer extra help like pet therapy or music sessions. Always ask what extra programs are available in the Austin area. You might be surprised at the level of care you can access.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is deeply personal. You need to feel heard and respected. Start by asking how quickly a nurse can get to your home if an emergency happens at 2:00 AM. This is a big deal. You also need to know who will be your main point of contact when you have questions. Is it a nurse or a desk clerk? That makes a difference. Another good question is how they handle sudden changes in pain or symptoms. Do they have a specific plan for that? Finally, ask them to explain their patient satisfaction scores if they are lower than you expect. A good provider will be honest and tell you how they are working to improve. They should welcome these questions. If they seem defensive, that might be a sign to look elsewhere.
Keep Your Family's Story Alive
The time you spend with loved ones is precious. Preserving their stories and wisdom creates a lasting gift for your children and future generations. Start capturing those memories today.
Preserve Family StoriesOther Hospice Providers Nearby
Helpful Guides for Families
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
10 Essential Hospice Questions for Evaluating Providers
Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.