CROSSROADS HOSPICE OF TENNESSE
Provider Information
- Address
- 1669 SHELBY OAKS DRIVE SUITE 106
MEMPHIS, TN 38134 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 22, 1998
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 20 |
| Physicians | 4 |
68
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CROSSROADS HOSPICE OF TENNESSE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CROSSROADS HOSPICE OF TENNESSE compares to hospices nationwide.
9.2 minutes
of nurse care per routine home care day, on average
That is the 17th percentile among hospices nationally. The national median is about 12 minutes.
203
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.2 min
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.8%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.5%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits89.1%
Ranks better than about 6% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.9%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months48.1%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.6%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.5%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)87th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$13,449 · 25th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 58.4% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids98.5%
- Visits in the last days of life58.4%
- All care steps completed99.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia25%
- Heart and circulatory disease18%
- Lung and respiratory disease10%
- Stroke10%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Serving Families in Memphis
Crossroads Hospice of Tennessee provides compassionate end-of-life care to families in the Memphis area. Based at 1669 Shelby Oaks Drive, this team supports patients and their loved ones during difficult times. They focus on comfort, dignity, and quality of life when it matters most. Hospice care is not just about medical support. It is about making sure patients feel heard and cared for in their own homes or care facilities. The team works hard to manage pain and provide emotional support for the whole family unit. That is the heart of what they do every day in Shelby County.
About Crossroads Hospice of Tennessee
This provider has been Medicare certified since May 22, 1998. That represents over two decades of experience helping neighbors in Tennessee. As a for-profit organization, they operate under specific federal guidelines for hospice care. Families should know that Medicare certification means they meet strict standards for patient safety and care quality. Being in business for this long shows a steady commitment to the community. You can reach their office directly at (901) 382-9292 to ask about their specific programs. Choosing a provider is a major decision. It is helpful to know they have been part of the local healthcare landscape for such a long time.
Quality Ratings Overview
Understanding Hospice Care in Memphis
Memphis has several options for hospice care, and the right choice depends on your family's specific needs. Hospice is a benefit covered by Medicare that focuses on comfort rather than a cure. The team comes to you. They bring nurses, social workers, and chaplains to the patient's bedside. The goal is to keep the patient pain-free and surrounded by loved ones. Most people don't realize that hospice can start sooner than the very last days. Getting support early allows the team to build a real relationship with the patient. It makes the whole journey much smoother for everyone involved. You deserve a team that listens to your concerns and acts with kindness.
What to Ask When Choosing a Hospice Provider
You have the right to pick the hospice team that feels best for your family. Start by asking how quickly a nurse can get to your home if an emergency happens at night. It is also smart to ask how they handle pain and symptoms on the weekends. You should feel comfortable with the staff. Ask if you will have the same nurse visiting regularly. Consistency helps build trust during a very stressful time. Finally, ask what their plan is for helping the family after a loss. Good hospice care does not end the moment a patient passes away. It continues to support those left behind as they begin to heal.
Preserve Your Family's Story
Your loved one has a lifetime of wisdom and memories to share. Capture these precious stories today to keep them safe for future generations to enjoy.
Start Preserving MemoriesOther Hospice Providers Nearby
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METHODIST ALLIANCE HOSPICE
ACCENTCARE HOSPICE AND PALLIATIVE CARE OF TENNESSE
COMPASSUS-MEMPHIS
AMEDISYS HOSPICE CARE
SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, I N C
Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.