COVENANT HOSPICE
Provider Information
- Address
- 3001 LAKE BROOK BLVD SUITE 101
KNOXVILLE, TN 37909 - Ownership Type
- Non-Profit
- Medicare Certified Since
- November 15, 1993
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Physicians | 0 |
| Volunteers | 1 |
26
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what COVENANT HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how COVENANT HOSPICE compares to hospices nationwide.
19.9 minutes
of nurse care per routine home care day, on average
That is the 95th percentile among hospices nationally. The national median is about 12 minutes.
118
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day19.9 min
Ranks better than about 95% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.5%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.6%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits25.5%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months19.7%
Ranks better than about 88% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.1%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.5%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$5,825 · 1st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 77.6% of patients or more. Most hospices score above 90 percent.
- Pain screening99.9%
- Pain assessment100%
- Breathing difficulty screening99.8%
- Breathing difficulty treatment100%
- Treatment preferences discussed99.9%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life77.6%
- All care steps completed99.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia6%
- Heart and circulatory disease15%
- Lung and respiratory disease14%
- Stroke16%
- Other conditions22%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support for your family in Knoxville
Covenant Hospice provides end of life care for families in Knoxville, Tennessee. They have served the local community since 1993. This non-profit provider holds accreditation from the ACHC, which shows they follow high standards for safety and quality. Their team offers medical and emotional support during difficult times. Choosing the right hospice is a big decision for your family. Having an accredited partner can bring peace of mind when you need it most. They focus on comfort and dignity for every person in their care. That is the heart of what they do every day. Their team works hard to meet the needs of those they serve in Knox County. You deserve a provider that truly listens to your concerns. This team aims to provide steady support for everyone involved.
About COVENANT HOSPICE
Covenant Hospice operates as a non-profit organization. This means they put their resources directly back into patient care. They have been certified by Medicare for over thirty years. That kind of history shows a deep commitment to the Knoxville area. Their ACHC accreditation is a major point to consider. This group sets strict rules for how hospice agencies should run their daily operations. An accredited agency must pass regular reviews to prove they meet these high goals. It acts like a stamp of approval from an outside expert. The thing is, not all agencies choose to pursue this extra step. It shows that Covenant Hospice wants to be held to a high standard. Their small but dedicated team of twenty-six employees works to keep care levels high. This includes twelve registered nurses who provide direct medical attention. They also have a volunteer on staff to offer extra support.
Quality Performance
Understanding Hospice Care in Knoxville
Hospice care is about helping people live their final months with comfort and peace. In Knoxville, you have options to find the right care team for your loved one. This provider is staffed with twelve registered nurses who manage the medical side of care. They focus on pain relief and symptom control. But the work goes beyond just medicine. They also focus on the emotional needs of the family. The team works to make sure your loved one feels heard and respected. A small team allows for more personal attention during visits. You might worry about how to manage these changes at home. That is normal. The staff helps explain what to expect so you feel prepared. They are there to guide you through each step of the process. You are not alone in this journey.
What to Ask When Choosing a Hospice Provider
You should feel confident before you make a final choice. Start by asking how quickly a nurse can get to your home if an emergency happens at night. It is also good to ask how they handle pain and other symptoms. You should know who will be part of the regular care team. Ask how often the nurse will visit your loved one each week. It helps to understand how they support family caregivers as well. Do they offer help for your own stress or grief? You can also ask about their experience with specific illnesses. A good hospice team will answer these questions with patience and care. They should want you to feel comfortable with the plan. Take your time to find the right fit for your family.
Preserving Your Family Stories
Your family history is a gift that should be kept safe. We can help you record stories and memories to cherish for years to come.
Start Preserving MemoriesOther Hospice Providers Nearby
SHALOM HOSPICE OF GREATER KNOXVILLE LLC
TENNOVA HEALTHCARE HOSPICE
AMEDISYS HOSPICE AN ADVENTA COMPANY
UNIVERSITY OF TN MEDICAL CENTER HOME CARE SERVICES
CARIS HEALTHCARE
ALIVE HOSPICE INC
Helpful Guides for Families
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.