HospiceScout

MEDICAL SERVICES OF AMERICA HOSPICE OF THE UPSTATE

Provider Information

Address
528 HOWELL ROAD, SUITE 20
GREENVILLE, SC 29615
Ownership Type
For-Profit
Medicare Certified Since
September 29, 2004

CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Expert Care in Greenville

Medical Services of America Hospice of the Upstate provides compassionate end-of-life care in Greenville, South Carolina. They focus on comfort, dignity, and peace for patients facing a life-limiting illness. The team works hard to manage pain and support the emotional needs of every person they serve. Here’s the thing—hospice is about living each day as fully as possible. They offer expert medical help right at home or in a care facility. By choosing local care, families get support from people who truly know the community. This team has been serving the area for many years. They prioritize the wishes of the patient above all else. When you are looking for care in Greenville, this provider offers a strong foundation of support for your loved one. It is all about providing comfort during a very difficult time in your life.

About MEDICAL SERVICES OF AMERICA HOSPICE OF THE UPSTATE

This hospice has been Medicare-certified since September 29, 2004. That is a long history of serving the Upstate region. Being a for-profit provider, they operate with a specific structure that focuses on efficiency and quality standards. You might wonder what that means for your family. The main takeaway is that they must meet strict federal rules to keep their certification. They have been doing this for two decades. That kind of longevity matters. It shows they understand the complex needs of patients in Greenville County. Families should know that this provider maintains a clear focus on the standards set by Medicare. They have built their reputation over many years of service. It is not just about the medical care. It is about the trust they have earned from the community since 2004. That is a big deal for any family seeking reliable support.

High Quality Ratings

This provider holds an impressive 5/5 overall rating from Medicare. They also earned a perfect 5/5 in quality of care, showing they follow best practices for pain and symptom control. Patients rated their satisfaction at 4/5, which reflects a strong commitment to kindness and communication.

Understanding Hospice Care in GREENVILLE

Greenville has a variety of hospice options, but finding the right fit takes some thought. The thing is, hospice is not a place. It is a philosophy of care meant to help you and your family navigate the final stages of life. Most people want to stay in their own homes. Thankfully, providers here in Greenville bring the equipment and medicine to you. They manage symptoms so you can focus on being together. What most people don't realize is that hospice care is about more than just medicine. It includes social workers, chaplains, and volunteers who offer extra hands. This support network is vital. In a growing city like Greenville, you have access to excellent resources. But you need to choose a team that matches your family's values. It is a big decision, so take your time to look at the options available in your local area.

What to Ask When Choosing a Hospice Provider

Asking the right questions helps you feel more in control. Start by asking how quickly a nurse can get to your home if an emergency happens. That is a key piece of information. You should also ask how they handle pain management during the night or on weekends. It is important to know that they are always available. Ask how they involve the family in the care plan. You want to be a partner in this process, not a bystander. Finally, ask about the training their volunteers receive. These people will be in your home, so their skills matter. Don't be afraid to ask for clarity on anything that feels confusing. You are the expert on your loved one’s needs. Good providers will welcome these questions with open arms. They want you to feel confident in the care they provide for your family.

Preserve Your Family Stories

Your loved one's life is full of wisdom and memories that deserve to be kept for future generations. Start documenting their journey today.

Start Preserving Memories

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Helpful Guides for Families

Preserve their story while there's time

Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.