VIA HEALTH PARTNERS - CLEVELAND
Provider Information
- Address
- 951 WENDOVER HEIGHTS DRIVE
SHELBY, NC 28150 - Ownership Type
- Non-Profit
- Medicare Certified Since
- November 10, 1987
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 34 |
| Licensed Practical Nurses (LPN) | 9 |
| Physicians | 2 |
| Volunteers | 108 |
101
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what VIA HEALTH PARTNERS - CLEVELAND reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2016.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how VIA HEALTH PARTNERS - CLEVELAND compares to hospices nationwide.
14.6 minutes
of nurse care per routine home care day, on average
That is the 73rd percentile among hospices nationally. The national median is about 12 minutes.
212
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.6 min
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.3%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.4%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits48.7%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.9%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months26.9%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.1%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.9%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)95th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,125 · 34th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 77.5% of patients or more. Most hospices score above 90 percent.
- Pain screening98.9%
- Pain assessment97.7%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment99.7%
- Treatment preferences discussed99.9%
- Beliefs and values discussed99%
- Bowel care for patients on opioids100%
- Visits in the last days of life77.5%
- All care steps completed96.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia29%
- Heart and circulatory disease12%
- Lung and respiratory disease13%
- Stroke7%
- Other conditions23%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Shelby
Via Health Partners - Cleveland provides hospice services for families in Shelby, North Carolina. They focus on comfort, dignity, and quality of life for those facing a life-limiting illness. Their team works hard to manage pain and support emotional needs. Choosing the right care is a big decision during a difficult time. That is why having local experts nearby matters so much. They help patients stay in their own homes whenever possible. It is all about giving families peace of mind. And that is exactly what they aim to do every single day.
About Via Health Partners - Cleveland
This provider has been Medicare-certified since November 10, 1987. That is over three decades of serving the local community. They operate as a non-profit organization, which often means they put any extra funds back into patient care programs. What most people do not realize is that non-profit status can change how a hospice focuses its resources. You can find them at 951 Wendover Heights Drive in Cleveland County. They are well-established in the area. Because they have been around for so long, they have deep ties to the local healthcare system. Families often feel better knowing their provider has a long track record of service. It brings a sense of stability when you need it most.
High Quality Standards
Understanding Hospice Care in Shelby
Hospice is about living well for as long as possible. It is not about giving up. Instead, it is about getting the right support to make each day count. In Shelby, you have access to teams that include doctors, nurses, and social workers. They come to you. Whether you live in a private house or a care facility, they bring the care to your doorstep. The team handles medications, equipment, and supplies so you do not have to worry about the logistics. Here is the thing—hospice is also for the family. They offer grief support and counseling to help you cope. It is a full circle of care designed to lift the heavy burden off your shoulders. You deserve this support during such a personal journey.
What to Ask When Choosing a Hospice Provider
Picking a partner for this journey is a personal choice. You should ask questions to make sure they are the right fit for your loved one. Start by asking how quickly a nurse can get to your home if an emergency happens at night. You should also ask how they handle pain management and if they have a doctor available 24/7. It is wise to ask about their volunteer services and what kind of respite care they offer for tired caregivers. Do not be afraid to ask how they communicate with your regular family doctor. Clear communication prevents confusion. The best providers will be happy to answer these questions honestly. They want you to feel confident in your choice.
Keep Your Family Stories Alive
Your loved one has a lifetime of memories and wisdom. Capturing these stories now creates a beautiful gift for future generations to cherish forever.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
10 Essential Hospice Questions for Evaluating Providers
Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
What CMS Star Ratings Actually Mean for Your Family
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Understanding Medicare Hospice Benefit: A Family Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.