VIA HEALTH PARTNERS - CLEVELAND
Provider Information
- Address
- 951 WENDOVER HEIGHTS DRIVE
SHELBY, NC 28150 - Ownership Type
- Non-Profit
- Medicare Certified Since
- November 10, 1987
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 34 |
| Licensed Practical Nurses (LPN) | 9 |
| Physicians | 2 |
| Volunteers | 108 |
101
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Compassionate Care in Shelby
Via Health Partners - Cleveland provides hospice services for families in Shelby, North Carolina. They focus on comfort, dignity, and quality of life for those facing a life-limiting illness. Their team works hard to manage pain and support emotional needs. Choosing the right care is a big decision during a difficult time. That is why having local experts nearby matters so much. They help patients stay in their own homes whenever possible. It is all about giving families peace of mind. And that is exactly what they aim to do every single day.
About Via Health Partners - Cleveland
This provider has been Medicare-certified since November 10, 1987. That is over three decades of serving the local community. They operate as a non-profit organization, which often means they put any extra funds back into patient care programs. What most people do not realize is that non-profit status can change how a hospice focuses its resources. You can find them at 951 Wendover Heights Drive in Cleveland County. They are well-established in the area. Because they have been around for so long, they have deep ties to the local healthcare system. Families often feel better knowing their provider has a long track record of service. It brings a sense of stability when you need it most.
High Quality Standards
Understanding Hospice Care in Shelby
Hospice is about living well for as long as possible. It is not about giving up. Instead, it is about getting the right support to make each day count. In Shelby, you have access to teams that include doctors, nurses, and social workers. They come to you. Whether you live in a private house or a care facility, they bring the care to your doorstep. The team handles medications, equipment, and supplies so you do not have to worry about the logistics. Here is the thing—hospice is also for the family. They offer grief support and counseling to help you cope. It is a full circle of care designed to lift the heavy burden off your shoulders. You deserve this support during such a personal journey.
What to Ask When Choosing a Hospice Provider
Picking a partner for this journey is a personal choice. You should ask questions to make sure they are the right fit for your loved one. Start by asking how quickly a nurse can get to your home if an emergency happens at night. You should also ask how they handle pain management and if they have a doctor available 24/7. It is wise to ask about their volunteer services and what kind of respite care they offer for tired caregivers. Do not be afraid to ask how they communicate with your regular family doctor. Clear communication prevents confusion. The best providers will be happy to answer these questions honestly. They want you to feel confident in your choice.
Keep Your Family Stories Alive
Your loved one has a lifetime of memories and wisdom. Capturing these stories now creates a beautiful gift for future generations to cherish forever.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
How to Start the Hospice Conversation: A Practical Guide
Struggling to talk about end-of-life care? Learn how to start the hospice conversation with your aging parents using these compassionate, expert-backed tips.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.