HAYWOOD HOSPICE AND PALLIATIVE CARE
Provider Information
- Address
- 13 HAYWOOD OFFICE PARK, SUITE B 107
WAYNESVILLE, NC 28785 - Ownership Type
- Other
- Medicare Certified Since
- November 8, 1990
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 5 |
| Physicians | 0 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HAYWOOD HOSPICE AND PALLIATIVE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Both provided directly and arranged with other facilities
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HAYWOOD HOSPICE AND PALLIATIVE CARE compares to hospices nationwide.
14.2 minutes
of nurse care per routine home care day, on average
That is the 70th percentile among hospices nationally. The national median is about 12 minutes.
38
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.2 min
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.2%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits41.9%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.1%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months22.2%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)81st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$11,351 · 16th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 73.2% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life73.2%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer30%
- Heart and circulatory disease17%
- Lung and respiratory disease11%
- Other conditions37%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Waynesville
Haywood Hospice and Palliative Care provides compassionate end-of-life support to families in Waynesville, North Carolina. They focus on comfort, pain management, and emotional support for patients facing life-limiting illnesses. Their team works right in Haywood County to ensure local residents get the care they need close to home. The goal is simple. They want to help patients live their final days with dignity and peace. It is about making every moment count when time matters most. Families often tell us that having local support makes a world of difference during a hard season. You can reach their office at 13 Haywood Office Park to learn about their specific services. They are ready to walk this path with your family today.
About HAYWOOD HOSPICE AND PALLIATIVE CARE
This provider has been Medicare certified since November 8, 1990. That is over three decades of serving the community. That experience matters. They operate as a for-profit organization, which means they follow specific federal rules to maintain their certification status. What should you look for? You want a team that knows the local doctors and understands how to get supplies to your house quickly. The fact that they have been around since 1990 shows they have deep roots in Waynesville. They are not a new face in town. They have helped countless neighbors over the years. When you choose a provider with this much history, you get a team that knows the ropes. They know how to handle the paperwork and the medical needs of your loved one. It is a big choice, so take your time to ask them about their team and how they handle after-hours calls.
Top-Tier Quality Care
Understanding Hospice Care in WAYNESVILLE
Finding the right care in the mountains of North Carolina can feel heavy. The thing is, hospice is not about giving up. It is about choosing a different way to live. In Haywood County, hospice care is a team effort. You get a nurse, a social worker, and an aide who visit your home. They manage the physical pain. They also talk to you about the hard stuff. What most people do not realize is that hospice is a benefit already paid for by Medicare. You do not have to worry about the cost if your loved one qualifies. It is a gift of time and comfort. The team helps you focus on family stories instead of medical charts. They take the weight of caregiving off your shoulders so you can just be a daughter, a son, or a spouse again. That is the real value of hospice care.
What to Ask When Choosing a Hospice Provider
Choosing a partner for this journey is a big deal. Start by asking these questions to get a clear picture of their care. First, ask how quickly a nurse can get to your home if an emergency happens in the middle of the night. You need to know that help is coming fast. Second, ask how they handle spiritual and emotional support for the whole family. It is not just about the patient. Third, ask what specific tasks their aides will help with during the week. Will they help with bathing? Will they help with light chores? Finally, ask how they communicate with your primary doctor. You want everyone on the same page. Do not be afraid to be direct. A good provider will be happy to answer every single one of these questions. They want you to feel confident in your choice.
Preserve Your Family's History
Your loved one has a lifetime of stories that deserve to be kept safe. We help you record and save these memories for future generations to cherish.
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