NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEPART
Provider Information
CHARLOTTE, NC 28204
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Compassionate Care in Charlotte
Novant Health Hospice and Palliative Care provides end-of-life support services in Charlotte, North Carolina. They focus on comfort, dignity, and quality of life for patients facing serious illnesses. The team works hard to manage pain and emotional stress for those in their care. Families often find that having this extra layer of support makes a difficult time much easier to manage. They serve the Mecklenburg area with a commitment to local values. Whether at home or in a facility, their goal is to keep patients as comfortable as possible. It is all about giving families more time to focus on what matters most during these final chapters. You deserve to know that your loved ones are in capable, caring hands right here in your own community.
About Novant Health Hospice and Palliative Care
This provider operates as a non-profit organization. That means they reinvest their resources back into patient care rather than focusing on profits for owners. They have been Medicare-certified since May 23, 1995. That is nearly three decades of experience serving the Charlotte region. Being certified for so long shows a deep history of meeting federal quality standards. Families should know that this long track record often leads to stable, reliable care teams. What most people don't realize is that non-profit status can change how a hospice interacts with the community. They are part of the larger Novant Health system, which offers a wide range of medical resources. That is a big deal if your loved one has complex health needs. You can feel confident knowing they have been around for a long time.
Quality Care You Can Trust
Understanding Hospice Care in Charlotte
Hospice is not just about the end of life. It is really about living each day as fully as possible. In Charlotte, you have several choices for care, but the right fit depends on your family's specific needs. Some providers focus on home-based care, while others have inpatient units. The thing is, hospice is a team effort. It involves nurses, doctors, social workers, and volunteers working together. They visit you where you live to provide help and guidance. Many families worry that choosing hospice means giving up hope. But the truth is, hospice provides a new kind of hope. It is the hope for a day without pain. It is the hope for peace of mind. Choosing a local provider like Novant Health helps ensure your team is never far away when you need them most.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a major decision. You should ask questions until you feel completely at ease. First, ask how quickly they can respond if you have a crisis in the middle of the night. You need to know that help is just a phone call away. Second, ask how their team will communicate with your family doctor. It is vital that everyone stays on the same page. Third, ask about the specific volunteers they have available for companionship or respite care. These extra hands can be a lifesaver for tired caregivers. And finally, ask if they have experience with your loved one's specific health condition. Every situation is unique, and you want a team that understands those details. Take your time with these talks. It is your right to get the answers you need.
Keep Your Family Stories Alive
Your loved one has a lifetime of memories, lessons, and stories to share. Preserving these moments can bring comfort to your family for generations to come. Start recording those special stories today.
Preserve MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.