NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEPARTMENT OF NOVANT HEALTH
Provider Information
- Address
- 324 N MCDOWELL STREET
CHARLOTTE, NC 28204 - Ownership Type
- Non-Profit
- Medicare Certified Since
- May 23, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 22 |
| Physicians | 0 |
| Volunteers | 81 |
53
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEPARTMENT OF NOVANT HEALTH reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEPARTMENT OF NOVANT HEALTH compares to hospices nationwide.
13.2 minutes
of nurse care per routine home care day, on average
That is the 60th percentile among hospices nationally. The national median is about 12 minutes.
88
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.2 min
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.4%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life99.9%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits58.7%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care17.6%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.7%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care1.2%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)100th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$7,057 · 3rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 78% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment99.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids99.8%
- Visits in the last days of life78%
- All care steps completed99.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia8%
- Heart and circulatory disease13%
- Lung and respiratory disease11%
- Stroke9%
- Other conditions32%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Novant Health Hospice
Novant Health Hospice and Palliative Care serves families in Charlotte, North Carolina. They offer end-of-life care and support services for patients throughout the region. This provider holds accreditation from the Joint Commission, which shows they meet high standards for safety and care quality. They have provided Medicare-certified services since 1995. Their team works to meet the needs of patients in this community. It is a non-profit organization focused on care delivery. The agency maintains a staff of 22 registered nurses who manage daily care needs. They also work with 81 volunteers to support patient comfort. Choosing a provider with this level of experience can help your family focus on spending time together. You want a team that knows how to handle the medical and emotional sides of care.
Agency Details and Accreditation
This agency operates as a hospital-based department under the Novant Health system. Being non-profit means they focus on their mission rather than profit margins. The Joint Commission accreditation is a big deal for families. This group inspects the agency to ensure they follow strict rules for patient safety and clinical excellence. Their survey process looks at how the staff handles medications and manages pain. It also checks how they talk to families about care plans. When a hospice meets these standards, it shows they put effort into their daily operations. With 53 total employees, the agency is large enough to offer dedicated support. They do not have physicians on staff directly, so they work closely with your own doctor. This ensures your care plan stays consistent. You should ask how they coordinate with your primary medical team. Clear communication is the key to good support during this time.
Quality Performance
What Is Hospice Care Like in CHARLOTTE?
Hospice care in Charlotte focuses on comfort when a cure is no longer the goal. Agencies here provide support at home or in facilities. The staff often includes nurses, aides, and social workers. At this specific agency, the team relies on 22 registered nurses to lead clinical care. They also use a large group of 81 volunteers. These volunteers provide companionship and help with small tasks. That is a large team for one location. Most hospice agencies in North Carolina follow state guidelines to keep care consistent. You can expect regular home visits to manage pain and symptoms. The goal is to keep the patient in a familiar setting. Most families find that having a dedicated team makes daily life much easier to manage. You are not just getting medical help. You are getting a team to walk this path with you.
What to Ask When Choosing a Hospice Provider
You need to feel comfortable with the people entering your home. Start by asking how they handle pain management on nights and weekends. It is helpful to know their response time for emergencies. Ask how often a nurse will visit your loved one each week. You should also ask how they support family members during the grieving process. It is useful to know if they provide spiritual or social work support. Ask how they coordinate with your current doctors. You might also want to know how they handle medications. Do they deliver them to the house? Make sure to ask about their experience with your specific health needs. Good providers will answer these questions with patience and clear details. They should make you feel heard and understood throughout the entire talk.
Keep Your Family Stories Alive
Finding a way to share your family history can be a comfort. We offer tools to help you record and preserve your most important memories for the future.
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