NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEPART
Provider Information
- Address
- 324 N MCDOWELL STREET
CHARLOTTE, NC 28204 - Ownership Type
- Non-Profit
- Medicare Certified Since
- May 23, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 22 |
| Physicians | 0 |
| Volunteers | 81 |
53
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEPART reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEPART compares to hospices nationwide.
13.2 minutes
of nurse care per routine home care day, on average
That is the 60th percentile among hospices nationally. The national median is about 12 minutes.
88
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.2 min
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.4%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life99.9%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits58.7%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care17.6%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months24.7%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care1.2%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)100th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$7,057 · 3rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 78% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids99.8%
- Visits in the last days of life78%
- All care steps completed99.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia8%
- Heart and circulatory disease13%
- Lung and respiratory disease11%
- Stroke9%
- Other conditions32%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Charlotte
Novant Health Hospice and Palliative Care provides end-of-life support services in Charlotte, North Carolina. They focus on comfort, dignity, and quality of life for patients facing serious illnesses. The team works hard to manage pain and emotional stress for those in their care. Families often find that having this extra layer of support makes a difficult time much easier to manage. They serve the Mecklenburg area with a commitment to local values. Whether at home or in a facility, their goal is to keep patients as comfortable as possible. It is all about giving families more time to focus on what matters most during these final chapters. You deserve to know that your loved ones are in capable, caring hands right here in your own community.
About Novant Health Hospice and Palliative Care
This provider operates as a non-profit organization. That means they reinvest their resources back into patient care rather than focusing on profits for owners. They have been Medicare-certified since May 23, 1995. That is nearly three decades of experience serving the Charlotte region. Being certified for so long shows a deep history of meeting federal quality standards. Families should know that this long track record often leads to stable, reliable care teams. What most people don't realize is that non-profit status can change how a hospice interacts with the community. They are part of the larger Novant Health system, which offers a wide range of medical resources. That is a big deal if your loved one has complex health needs. You can feel confident knowing they have been around for a long time.
Quality Care You Can Trust
Understanding Hospice Care in Charlotte
Hospice is not just about the end of life. It is really about living each day as fully as possible. In Charlotte, you have several choices for care, but the right fit depends on your family's specific needs. Some providers focus on home-based care, while others have inpatient units. The thing is, hospice is a team effort. It involves nurses, doctors, social workers, and volunteers working together. They visit you where you live to provide help and guidance. Many families worry that choosing hospice means giving up hope. But the truth is, hospice provides a new kind of hope. It is the hope for a day without pain. It is the hope for peace of mind. Choosing a local provider like Novant Health helps ensure your team is never far away when you need them most.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a major decision. You should ask questions until you feel completely at ease. First, ask how quickly they can respond if you have a crisis in the middle of the night. You need to know that help is just a phone call away. Second, ask how their team will communicate with your family doctor. It is vital that everyone stays on the same page. Third, ask about the specific volunteers they have available for companionship or respite care. These extra hands can be a lifesaver for tired caregivers. And finally, ask if they have experience with your loved one's specific health condition. Every situation is unique, and you want a team that understands those details. Take your time with these talks. It is your right to get the answers you need.
Keep Your Family Stories Alive
Your loved one has a lifetime of memories, lessons, and stories to share. Preserving these moments can bring comfort to your family for generations to come. Start recording those special stories today.
Preserve MemoriesOther Hospice Providers Nearby
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