HOSPICE & PALLIATIVE CARE CHARLOTTE REGION
Provider Information
- Address
- 7845 LITTLE AVENUE
CHARLOTTE, NC 28226 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 21, 1984
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 80 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 7 |
| Volunteers | 442 |
224
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE & PALLIATIVE CARE CHARLOTTE REGION reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2006.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE & PALLIATIVE CARE CHARLOTTE REGION compares to hospices nationwide.
13.2 minutes
of nurse care per routine home care day, on average
That is the 60th percentile among hospices nationally. The national median is about 12 minutes.
975
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.2 min
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.9%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.7%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits60.5%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.1%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.7%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.3%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)91st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,679 · 43rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.0%
- Pain assessment99.3%
- Breathing difficulty screening99.6%
- Breathing difficulty treatment98.9%
- Treatment preferences discussed99.9%
- Beliefs and values discussed99.4%
- Bowel care for patients on opioids99.5%
- Visits in the last days of life68.9%
- All care steps completed97.0%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia31%
- Heart and circulatory disease13%
- Lung and respiratory disease8%
- Stroke9%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Hospice & Palliative Care Charlotte Region
Hospice & Palliative Care Charlotte Region provides end-of-life care for residents in Charlotte, North Carolina. This nonprofit provider has served the area since 1984. They carry accreditation from CHAP, which proves they meet high national standards for hospice care. Their team works to support patients and their families during difficult times. Choosing a local provider often means getting help from people who know the community well. They offer care that focuses on comfort and dignity for every person they serve.
About Hospice & Palliative Care Charlotte Region
This provider operates as a nonprofit organization. Nonprofit status means their main goal is serving the community rather than making money for owners. They have held Medicare certification for four decades. That longevity shows a long history of meeting federal rules for patient care. CHAP accreditation is a voluntary process for agencies to prove they follow strict quality rules. An outside group checks their work to ensure they meet high benchmarks. This check happens every few years to keep the status active. Families should look for this stamp of approval when picking a team. It shows the agency wants to be held to a higher bar than the law requires. That is a solid sign of their commitment to quality care for your loved ones.
Quality Performance
What Is Hospice Care Like in Charlotte?
Hospice care in Charlotte focuses on keeping patients comfortable in their own homes. This approach keeps families together in familiar surroundings. The team here is large and diverse. They employ 80 registered nurses and two licensed practical nurses to handle medical needs. Seven doctors oversee the medical plans for their patients. A group of 442 volunteers also helps provide extra support for families. This large staff allows for personal attention. You can expect a team that works together to manage pain and provide emotional support. Their goal is to improve quality of life every single day. They handle the medical details so you can spend your energy on being a family. That is the true purpose of hospice care in this city.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a big decision for any family. You should feel comfortable with the people who enter your home. First, ask how quickly a nurse can arrive if a problem happens at night. You need to know that help is available around the clock. Second, ask how the team will help with the equipment and medicine your loved one needs. They should manage the supplies for you. Third, ask how they support family caregivers during this time. Do they offer help for your own stress or grief? Finally, ask about their experience with the specific condition your loved one has. A good provider will answer these questions with honesty and care. Take your time to find the right fit for your specific family needs.
Preserve Your Family Stories
Your family history is a gift that should be passed down. We offer tools to help you record and save the memories that matter most during this time.
Start Preserving MemoriesOther Hospice Providers Nearby
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HOSPICE OF DAVIDSON COUNTY/ HINKLE HOSPICE HOUSE
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Helpful Guides for Families
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
A Complete End of Life Planning Checklist for Families
Feeling overwhelmed by end of life planning? Use our comprehensive hospice planning checklist to organize your loved one's care and simplify difficult decisions.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.