HOSPICE & PALLIATIVE CARE CHARLOTTE REGION
Provider Information
- Address
- 7845 LITTLE AVENUE
CHARLOTTE, NC 28226 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 21, 1984
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 80 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 7 |
| Volunteers | 442 |
224
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE & PALLIATIVE CARE CHARLOTTE REGION reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2006.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE & PALLIATIVE CARE CHARLOTTE REGION compares to hospices nationwide.
13.2 minutes
of nurse care per routine home care day, on average
That is the 60th percentile among hospices nationally. The national median is about 12 minutes.
975
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.2 min
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.9%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.7%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits60.5%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care5.1%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.7%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.3%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)91st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,679 · 43rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68.9% of patients or more. Most hospices score above 90 percent.
- Pain screening98.9%
- Pain assessment99.3%
- Breathing difficulty screening99.6%
- Breathing difficulty treatment99.1%
- Treatment preferences discussed99.9%
- Beliefs and values discussed99.1%
- Bowel care for patients on opioids99.5%
- Visits in the last days of life68.9%
- All care steps completed96.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia31%
- Heart and circulatory disease13%
- Lung and respiratory disease8%
- Stroke9%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice & Palliative Care Charlotte Region
Hospice & Palliative Care Charlotte Region serves the community from their office on Little Avenue in Charlotte, North Carolina. They provide compassionate end-of-life care for families throughout Mecklenburg County. Their team focuses on comfort, dignity, and support during a difficult time. Choosing the right provider is a big decision for any family. That is why having a local team you can trust makes such a difference. They offer expert care to help patients live their final days with as much peace as possible. You are not alone in this journey.
About Hospice & Palliative Care Charlotte Region
This organization operates as a non-profit provider. They have been Medicare certified since October 21, 1984. That is over 40 years of serving the Charlotte area. Being non-profit often means the focus stays entirely on patient care rather than profits. Families should know that this provider has a long history in the region. They have seen many changes in healthcare over the decades. But they remain committed to the same core mission of supporting families. When you choose a provider with this much experience, you get a team that knows how to handle complex needs. It provides a sense of stability when your world feels uncertain.
Quality Performance
Understanding Hospice Care in Charlotte
Hospice care is not just about medical treatment. It is about the whole person. In Charlotte, families have access to teams that include nurses, doctors, social workers, and chaplains. These teams visit the patient wherever they call home. That might be a private house or an assisted living center. The main goal is to manage pain and symptoms. And it goes beyond that. They also provide emotional support for the entire family. Many people think hospice is only for the final few days. The truth is, people get the most benefit when they start care sooner. Do not wait until the last minute to ask for help.
What to Ask When Choosing a Hospice Provider
It is normal to feel overwhelmed when interviewing hospice teams. Start by asking how quickly they can get a nurse to your home in an emergency. You should also ask what their plan is for managing pain at night or on weekends. It matters. Ask how they support family members who are grieving, too. It is okay to ask about their specific experience with your loved one's condition. A good provider will be happy to answer these questions honestly. They want you to feel comfortable with your choice. Keep asking until you feel at peace with the answers.
Preserve Your Family Stories
Your loved one has a lifetime of memories worth keeping. Capture their stories and wisdom today to create a lasting gift for future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
NOVANT HEALTH HOSPICE AND PALLIATIVE CARE A DEPART
RICHMOND COUNTY HOSPICE INC
HOSPICE OF YANCEY COUNTY
MEDI HOME HEALTH AND HOSPICE
JOHNSTON HEALTH HOME CARE AND HOSPICE
HOSPICE OF WILSON MEDICAL CENTER
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.