CHAUTAUQUA HOSPICE AND PALLIATIVE CARE
Provider Information
- Address
- 20 WEST FAIRMOUNT AVENUE
LAKEWOOD, NY 14750 - Ownership Type
- Non-Profit
- Medicare Certified Since
- April 15, 1993
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 15 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 1 |
48
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CHAUTAUQUA HOSPICE AND PALLIATIVE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CHAUTAUQUA HOSPICE AND PALLIATIVE CARE compares to hospices nationwide.
18.6 minutes
of nurse care per routine home care day, on average
That is the 92nd percentile among hospices nationally. The national median is about 12 minutes.
50
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18.6 min
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends16%
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.7%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits61.5%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.6%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months12.8%
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.1%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.3%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,251 · 8th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 69% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment98.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life69%
- All care steps completed99.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer41%
- Dementia15%
- Heart and circulatory disease15%
- Lung and respiratory disease11%
- Stroke4%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Lakewood
Chautauqua Hospice and Palliative Care serves families in Lakewood, New York. They offer expert end-of-life care and support services. Their team focuses on comfort and quality of life for patients. They help patients stay where they feel most at home. Families receive guidance through every step of this journey. You can find their office on West Fairmount Avenue. They are dedicated to serving the Chautauqua County community with kindness and professional care.
About Chautauqua Hospice and Palliative Care
This provider is a non-profit organization. Non-profit hospices often focus on community needs and patient comfort. They have been Medicare certified since April 1993. This shows a long history of serving the region. Being Medicare certified means they meet federal standards for health and safety. Families should know that this provider follows strict rules for care. Their team includes doctors, nurses, and support staff. They work together to meet the physical and emotional needs of your loved ones. Choosing a long-standing provider can give your family peace of mind during a difficult time.
Understanding Hospice Care in Lakewood
Hospice care is a special way to support people with serious illnesses. It focuses on comfort rather than a cure. In Lakewood, you have access to professional teams who visit your home. These teams include nurses, aides, and social workers. They help manage pain and other symptoms. Hospice is not just for the final days of life. It can provide months of support for both the patient and the family. The goal is to improve the quality of each day. You can receive this care in your own home or in a facility. It is important to talk with your doctor about when to start these services. Getting support early can make a big difference for your loved one.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a big decision for your family. You should feel comfortable with the team you pick. Here are some questions to ask during your first meeting:
- How quickly can a nurse get to my home in an emergency?
- What support do you offer to family members and caregivers?
- How does your team handle pain and other difficult symptoms?
- Can we keep our own doctor while using your hospice services?
- How do you help us prepare for the changes ahead?
Take your time to get the answers you need. It is okay to speak with more than one provider. You want a team that listens to your concerns. They should treat your family with respect and patience at all times.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom to share. Documenting these stories can be a beautiful gift for future generations. Start capturing those precious moments today.
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Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
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Hospice at Home vs. Inpatient: Choosing the Right Care
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Starting Difficult Conversations: A Guide for Families
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Some stories are worth writing down
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