HOSPICE AT LOURDES, THE
Provider Information
- Address
- 4102 0LD VESTAL ROAD
VESTAL, NY 13850 - Ownership Type
- Non-Profit
- Medicare Certified Since
- January 23, 1984
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 29 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 1 |
56
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE AT LOURDES, THE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE AT LOURDES, THE compares to hospices nationwide.
15.7 minutes
of nurse care per routine home care day, on average
That is the 80th percentile among hospices nationally. The national median is about 12 minutes.
84
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.7 min
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.3%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.8%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits47.9%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care15.2%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months19.7%
Ranks better than about 88% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.5%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$7,950 · 5th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 62.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.9%
- Pain assessment99.3%
- Breathing difficulty screening98.5%
- Breathing difficulty treatment98.3%
- Treatment preferences discussed100%
- Beliefs and values discussed99.9%
- Bowel care for patients on opioids99.4%
- Visits in the last days of life62.2%
- All care steps completed96.8%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer39%
- Dementia16%
- Heart and circulatory disease16%
- Lung and respiratory disease9%
- Stroke3%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Vestal
Hospice at Lourdes serves families in Vestal, New York. This provider offers end-of-life care for patients in Broome County. They have been certified by Medicare since early 1984. This long history shows a commitment to providing steady support for local patients during difficult times. Their team works to keep patients comfortable at home or in a care facility. Choosing the right care team matters a lot for your loved one. They provide medical and emotional support to make this transition easier for everyone involved.
About HOSPICE AT LOURDES, THE
This provider operates as a non-profit agency. Being non-profit often means the focus stays on patient needs rather than earning a profit for owners. They have served the area for decades since their start in the mid-eighties. The staff includes twenty-nine registered nurses and four licensed practical nurses. One doctor leads the medical care team for their patients. This staffing level allows them to focus on direct care for those they serve. Families should know that Medicare certification means they must meet federal standards for health and safety. These rules ensure that all patients get a baseline level of care regardless of their background. It is a baseline that helps families feel more secure in their choice. You can trust that they follow strict national guidelines every single day.
Quality Performance
What Is Hospice Care Like in VESTAL?
Hospice care in this part of New York focuses on comfort and dignity. The team at Hospice at Lourdes uses their medical training to manage pain and symptoms for the patient. They employ a large group of skilled nurses to ensure that someone is always available to help. With fifty-six total employees, the agency has enough staff to address daily needs. You will find that these professionals focus on the physical and emotional wellbeing of the entire family. They provide a support system that eases the burden on caregivers at home. It is a team effort. The goal is to improve quality of life when curative treatments are no longer the best option. They prioritize clear communication with families about what to expect during the final stages of life.
What to Ask When Choosing a Hospice Provider
You should speak with the hospice team before starting services. Ask how they handle pain management on nights or weekends. This is a common concern for families who need help at odd hours. Ask about the specific team members who will visit your home. You want to know if you will see the same nurse often. Continuity of care helps build a relationship between the patient and the staff. Ask how they involve the family in the care plan. A good provider will listen to your goals and respect your wishes. Finally, ask about their experience with the specific condition your loved one faces. It helps to have a team that understands your unique situation. Take your time with these questions. You deserve clear and honest answers from the start.
Preserving Your Family Stories
The time you spend with your loved ones is precious. We can help you gather and save stories to pass down to future generations.
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