PHOENIX HOME CARE AND HOSPICE
Provider Information
- Address
- 1839 E INDEPENDENCE STREET, STE K
SPRINGFIELD, MO 65804 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 21, 2016
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 23 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 5 |
| Volunteers | 3 |
59
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what PHOENIX HOME CARE AND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how PHOENIX HOME CARE AND HOSPICE compares to hospices nationwide.
19.1 minutes
of nurse care per routine home care day, on average
That is the 93rd percentile among hospices nationally. The national median is about 12 minutes.
121
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day19.1 min
Ranks better than about 93% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.4%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.5%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits6.8%
Ranks better than about 97% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.9%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months29.5%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care15.5%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.6%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$9,338 · 8th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 77.1% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment100%
- Breathing difficulty screening99.4%
- Breathing difficulty treatment96.8%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids99.2%
- Visits in the last days of life77.1%
- All care steps completed97.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer29%
- Dementia14%
- Heart and circulatory disease22%
- Lung and respiratory disease9%
- Stroke8%
- Other conditions18%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Springfield
Phoenix Home Care and Hospice serves families across Springfield, Missouri. They provide end-of-life support from their office on East Independence Street. Choosing the right team during this time is a heavy task. You want people who show up when it counts. This provider offers a range of hospice services to help keep patients comfortable at home. They focus on dignity and care for every person they serve. It is a local option for those in Greene County needing support. That is a big deal when you are already dealing with so much change. They work to make sure your loved one feels safe and heard. Their team knows the area well. That local touch often makes the process feel a bit easier for everyone involved.
About Phoenix Home Care and Hospice
This is a for-profit hospice provider. They have been Medicare certified since April 2016. That means they have met federal standards for years. Being in business since 2016 gives them a solid track record in the Springfield community. You should know that for-profit status does not change the core mission of hospice. All Medicare providers must offer the same basic level of care. They all focus on pain relief and emotional support for the family. The thing is, every agency has a different style. Some focus more on volunteers, while others lean into nursing support. You should check if their specific way of working fits your family's needs. Getting to know the staff can help you feel more at ease. It is all about finding the right fit for your situation.
Quality Ratings Snapshot
Understanding Hospice Care in Springfield
Springfield has several choices for hospice care. It can feel like a maze at first. The truth is, most providers in Greene County offer similar services by law. They all provide nurses, aides, and social workers. But the way they deliver that care varies wildly. Some are small and intimate. Others are part of a larger network. Think about what your family values most right now. Is it quick response times? Is it help with spiritual needs? Maybe it is just having someone to talk to at 2:00 AM. You do not have to pick the first one you see. Take a breath. Look at the data, but also trust your gut feeling. A good provider will listen to you without rushing. They should treat your family like their own. That is the gold standard.
What to Ask When Choosing a Hospice Provider
Do not be afraid to ask tough questions. You are the customer here. Start by asking how fast a nurse can get to your home in an emergency. That is a vital detail. Next, ask about their volunteer program. Do they have people who can sit with your loved one? It gives the primary caregiver a much-needed break. Also, ask about their specific experience with your loved one's illness. Some teams have more expertise in certain areas than others. And finally, ask about their after-hours support. You need to know who will answer the phone at night. If they seem annoyed by your questions, keep looking. A good agency will welcome your curiosity. They understand that you are doing your best to protect your family member.
Keep Your Family Stories Alive
This time is hard, but it is also a chance to hold onto the moments that matter most. Preserve the stories and wisdom of your loved ones for future generations to cherish.
Start Preserving MemoriesOther Hospice Providers Nearby
SEASONS HOSPICE, INC
REGIONAL HOSPICE
TERRACE HOSPICE
GOOD SHEPHERD HOSPICE OF SPRINGFIELD, LLC
COXHEALTH AT HOME
HOSPICE COMPASSUS-SOUTHWEST MISSOURI
Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.