PHOENIX HOME CARE AND HOSPICE
Provider Information
SPRINGFIELD, MO 65804
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care in Springfield
Phoenix Home Care and Hospice serves families across Springfield, Missouri. They provide end-of-life support from their office on East Independence Street. Choosing the right team during this time is a heavy task. You want people who show up when it counts. This provider offers a range of hospice services to help keep patients comfortable at home. They focus on dignity and care for every person they serve. It is a local option for those in Greene County needing support. That is a big deal when you are already dealing with so much change. They work to make sure your loved one feels safe and heard. Their team knows the area well. That local touch often makes the process feel a bit easier for everyone involved.
About Phoenix Home Care and Hospice
This is a for-profit hospice provider. They have been Medicare certified since April 2016. That means they have met federal standards for years. Being in business since 2016 gives them a solid track record in the Springfield community. You should know that for-profit status does not change the core mission of hospice. All Medicare providers must offer the same basic level of care. They all focus on pain relief and emotional support for the family. The thing is, every agency has a different style. Some focus more on volunteers, while others lean into nursing support. You should check if their specific way of working fits your family's needs. Getting to know the staff can help you feel more at ease. It is all about finding the right fit for your situation.
Quality Ratings Snapshot
Understanding Hospice Care in Springfield
Springfield has several choices for hospice care. It can feel like a maze at first. The truth is, most providers in Greene County offer similar services by law. They all provide nurses, aides, and social workers. But the way they deliver that care varies wildly. Some are small and intimate. Others are part of a larger network. Think about what your family values most right now. Is it quick response times? Is it help with spiritual needs? Maybe it is just having someone to talk to at 2:00 AM. You do not have to pick the first one you see. Take a breath. Look at the data, but also trust your gut feeling. A good provider will listen to you without rushing. They should treat your family like their own. That is the gold standard.
What to Ask When Choosing a Hospice Provider
Do not be afraid to ask tough questions. You are the customer here. Start by asking how fast a nurse can get to your home in an emergency. That is a vital detail. Next, ask about their volunteer program. Do they have people who can sit with your loved one? It gives the primary caregiver a much-needed break. Also, ask about their specific experience with your loved one's illness. Some teams have more expertise in certain areas than others. And finally, ask about their after-hours support. You need to know who will answer the phone at night. If they seem annoyed by your questions, keep looking. A good agency will welcome your curiosity. They understand that you are doing your best to protect your family member.
Keep Your Family Stories Alive
This time is hard, but it is also a chance to hold onto the moments that matter most. Preserve the stories and wisdom of your loved ones for future generations to cherish.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.