CROSSBRIDGE HOSPICE
Provider Information
- Address
- 500 KIRTS BLVD, SUITE 250
TROY, MI 48084 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 7, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 36 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 11 |
| Volunteers | 111 |
122
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CROSSBRIDGE HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2015.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CROSSBRIDGE HOSPICE compares to hospices nationwide.
13.8 minutes
of nurse care per routine home care day, on average
That is the 66th percentile among hospices nationally. The national median is about 12 minutes.
141
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.8 min
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.8%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.4%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits37.7%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months41.1%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.3%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,957 · 44th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68.7% of patients or more. Most hospices score above 90 percent.
- Pain screening99.8%
- Pain assessment100%
- Breathing difficulty screening99.4%
- Breathing difficulty treatment99.3%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life68.7%
- All care steps completed99.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia20%
- Heart and circulatory disease28%
- Lung and respiratory disease9%
- Stroke13%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Crossbridge Hospice
Crossbridge Hospice serves the Troy area from its office on Kirts Boulevard. This provider offers end of life support to families across Oakland County. They have been certified by Medicare since May 2009. The team holds accreditation from the Accreditation Commission for Health Care. This badge shows they meet specific standards for safety and care. You can expect a professional approach to medical and emotional support during this time. The organization operates as a for profit provider. It is a freestanding hospice that focuses on direct care for those in need. Having a local team makes a difference for many families. They aim to provide consistent support throughout the illness. Choosing a certified provider is the first step in planning care.
Understanding Your Provider
Crossbridge Hospice functions as a freestanding hospice in Michigan. Being a freestanding hospice means they focus only on hospice services. They do not operate as part of a larger hospital system. This can lead to more specialized attention for your loved one. The Accreditation Commission for Health Care reviews their processes regularly. They check that the hospice follows national rules for quality. This ensures that the care remains high and safe. This provider employs 122 staff members to help manage daily needs. This group includes 36 registered nurses and 11 physicians. They also have 111 volunteers available to help with social support. Having many volunteers can add a personal touch to the care plan. You should ask how these volunteers work with the nursing staff. Good communication between the team members is a major part of the experience.
Quality of Care
What Is Hospice Care Like in Troy?
Hospice care in Troy focuses on comfort and dignity for the patient. The goal is to manage pain and symptoms at home or in a facility. You will find that hospice teams work closely with the family to reach these goals. The staff includes registered nurses, licensed practical nurses, and doctors. They visit regularly to adjust medications and check on the patient. Social workers and volunteers also provide emotional support for everyone involved. It is a team effort. The team is large enough to handle urgent needs quickly. They offer 24 hour support for when questions arise. You can expect them to explain every step of the process clearly. Most families find peace when they know the team is watching over their loved one. This allows you to focus on spending time together. Quality care makes the final months feel more like home.
What to Ask When Choosing a Hospice Provider
Families often feel overwhelmed when they start this search. Take a breath and ask these questions to clarify your options. First, ask how many nurses will be assigned to your specific care team. You want to know who will answer the phone at night. Second, ask how the hospice manages sudden pain or discomfort. They should have a clear plan for after hours emergencies. Third, ask about the role of their volunteers in your daily routine. Do they provide companionship or help with errands? Finally, ask how they communicate changes in the patient condition to the family. Clear updates help you stay informed and prepared. Write down the answers you get. This helps you compare different providers side by side. Your goal is to find a partner who listens to your concerns. Take your time with this choice.
Keep Your Family Stories Alive
During this time, your family history is more precious than ever. Record your favorite memories and life lessons to ensure they are never lost.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
10 Essential Hospice Questions for Evaluating Providers
Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.