CUSTOM HOSPICE, LLC
Provider Information
- Address
- 888 W BIG BEAVER RD, SUITE 900
TROY, MI 48084 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 1, 2015
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 4 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Custom Hospice, LLC
Custom Hospice, LLC serves families in Troy, Michigan, from their office on Big Beaver Road. They provide specialized end-of-life care focused on comfort and dignity for patients in Oakland County. Choosing a hospice is a deeply personal decision that changes how your loved one spends their final months. This team works to manage pain and support the entire family through a difficult transition. You want a partner who listens and acts quickly when needs change. That is exactly what they aim to do for the residents of Troy. Their location in a central hub makes it easy for staff to reach patients throughout the local area. When you choose this provider, you are inviting a team of professionals into your home to help you navigate a challenging journey. It is a big step, but you do not have to walk it alone.
About Custom Hospice, LLC
Custom Hospice, LLC operates as a for-profit provider. They have been certified by Medicare since April 1, 2015, which shows a long commitment to meeting federal standards. Being Medicare-certified means they must follow strict rules about the care they provide. Families should know that this provider has an overall rating of 4.5 out of 5 stars from federal data. That is a strong score. It tells us they perform well on technical measures of care. However, they hold a 3 out of 5 star rating for patient satisfaction. This survey asks families about their personal experience with communication and support. While the medical care is rated highly, the patient feedback shows there might be room for better connection. Always remember that numbers are just one piece of the puzzle. You should always interview the staff to see if they feel like the right match for your family's unique needs.
Quality Performance Summary
Understanding Hospice Care in Troy
Hospice care in Troy and the wider Oakland County area focuses on comfort. It is not about curing an illness. Instead, it is about making sure your loved one stays pain-free and surrounded by people who care. The thing is, many families wait too long to start these services. You can begin hospice as soon as a doctor says life expectancy is six months or less. This gives the team more time to build a bond with your loved one. Most people think hospice only happens in a hospital. But in Troy, most care happens right where the patient lives. This could be their own home, an assisted living facility, or a nursing home. The goal is to keep life as normal as possible for as long as possible. And that is a comfort to many families who want to keep their loved ones close to home.
What to Ask When Choosing a Hospice Provider
You have the right to interview any hospice provider before you sign any papers. It is your life and your choice. Start by asking how quickly they can arrive at your home if there is a sudden emergency. You want a team that responds fast. Ask how they handle pain management during the night or on weekends. Do they have a nurse on call 24/7? That is a big deal. You should also ask how they support the family emotionally. Do they offer grief counseling? Do they have volunteers who can sit with your loved one? Finally, ask how they handle communication. Will you have one main nurse to talk to, or will it change every time? You need to feel comfortable with the people entering your home. If you do not feel a connection during your first talk, keep looking until you find the right fit.
Preserve Your Family Stories
Your loved one has a lifetime of memories that deserve to be kept safe. We can help you record their unique history so future generations can cherish those moments forever.
Start Your StoryOther Hospice Providers Nearby
Helpful Guides for Families
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.