HEARTLAND HOSPICE
Provider Information
- Address
- 1320 WALDO AVE, SUITE 300
MIDLAND, MI 48642 - Ownership Type
- For-Profit
- Medicare Certified Since
- July 9, 1992
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 32 |
| Licensed Practical Nurses (LPN) | 2 |
| Volunteers | 0 |
58
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE compares to hospices nationwide.
10.9 minutes
of nurse care per routine home care day, on average
That is the 34th percentile among hospices nationally. The national median is about 12 minutes.
177
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.9 min
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.3%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.6%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits57%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.2%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.8%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0.9%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,318 · 35th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 55% of patients or more. Most hospices score above 90 percent.
- Pain screening98.6%
- Pain assessment99.1%
- Breathing difficulty screening99.1%
- Breathing difficulty treatment97.4%
- Treatment preferences discussed100%
- Beliefs and values discussed99.5%
- Bowel care for patients on opioids97.3%
- Visits in the last days of life55%
- All care steps completed95.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia28%
- Heart and circulatory disease20%
- Lung and respiratory disease12%
- Stroke7%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Midland
Heartland Hospice serves families in Midland, Michigan, from their office on Waldo Avenue. They offer end-of-life care to help patients live with comfort and dignity. The team works to manage pain and support the emotional needs of those they serve. They provide a range of services designed to make a difficult time a bit easier for everyone involved. Whether you need help at home or in a facility, they are a primary choice in the Midland area. It is a big decision to pick a hospice provider. That is why understanding their background and local reputation is so helpful. Heartland Hospice has been part of the community for a long time. They strive to offer steady support when your family needs it most. Every person deserves care that puts their wishes at the center of the plan.
About HEARTLAND HOSPICE
Heartland Hospice is a for-profit provider that has been Medicare certified since July 1992. Being certified for over 30 years means they have a long history of meeting federal standards. This is a big deal. It shows they know the rules and follow them to keep patients safe. As a for-profit group, they run their business to cover costs while aiming for high quality. You might wonder what that means for your family. The main thing is that they must report their results to Medicare. They track how well they control pain and how they treat symptoms. They also ask families about their experiences. This data is public, so you can see how they perform compared to others. The thing is, choosing a provider is not just about numbers. It is about how well they listen to your specific needs and goals.
Quality Performance
Understanding Hospice Care in MIDLAND
Hospice is about more than just medicine. It is about supporting the whole person. In Midland, families have a few choices when they need extra support. Hospice teams include doctors, nurses, social workers, and volunteers. They visit you wherever you call home. This could be a house, an apartment, or a nursing facility. The team works together to create a plan that fits your life. They focus on what matters to the patient today. Maybe that is a favorite hobby or spending time with family. The goal is to improve quality of life. That said, hospice does not mean giving up. It means choosing to focus on comfort instead of cures. It is a way to get extra eyes and ears on the patient. This helps catch problems early before they become big crises. You are never alone with the right team by your side.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask tough questions. Start by asking how quickly they can get a nurse to your home in an emergency. This is vital for peace of mind. Next, ask about their volunteer program. Volunteers can offer companionship or help with errands. This gives caregivers a much-needed break. Another great question is how they handle pain management at night or on weekends. You need to know that help is just a phone call away at any hour. Finally, ask what their plan is if the patient's needs change. Can they help with a move to a different level of care? A good provider will have a clear answer for you. Do not settle for vague promises. You deserve to know exactly how they will care for your loved one during this final chapter.
Preserving Your Family Story
During this time, the memories you share are more important than ever. We help you capture and save those special life stories to pass down to future generations.
Start Preserving MemoriesOther Hospice Providers Nearby
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