HEARTLAND HOSPICE (MASON)
Provider Information
- Address
- 2150 ASSOCIATION DR, SUITE 200
OKEMOS, MI 48864 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 11, 2000
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 8 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 23 |
19
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (MASON) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (MASON) compares to hospices nationwide.
13.6 minutes
of nurse care per routine home care day, on average
That is the 64th percentile among hospices nationally. The national median is about 12 minutes.
24
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.6 min
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.4%
Ranks better than about 33% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits47.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.5%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.4%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,343 · 35th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 71% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed100%
- Beliefs and values discussed97.4%
- Bowel care for patients on opioids95.5%
- Visits in the last days of life71%
- All care steps completed95.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer22%
- Dementia10%
- Heart and circulatory disease32%
- Lung and respiratory disease15%
- Stroke18%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Heartland Hospice in Okemos
Heartland Hospice serves families in the Okemos area from their office on Association Drive. They have provided hospice care since 2000. This agency holds accreditation from CHAP. That group sets high standards for how care is given. They check that providers meet these rules regularly. Their team works to support patients and family members in Ingham County.
About HEARTLAND HOSPICE (MASON)
This provider operates as a for-profit business. They have maintained Medicare certification for over two decades. Accreditation matters because an outside group like CHAP reviews their work against national benchmarks. They look at how the agency manages patient care and safety. This process helps ensure that the care you get follows strict rules. You should know that this agency is set up with a specific team structure. They rely on 8 registered nurses and 1 licensed practical nurse to provide clinical support. They also have 23 volunteers. These volunteers often provide companionship or help with simple errands. This mix of staff helps the agency meet the needs of those they serve. It is a professional approach to end of life care.
Quality Performance
What Is Hospice Care Like in OKEMOS?
Hospice care in Okemos focuses on comfort during a serious illness. The goal is to manage symptoms and improve quality of life. Patients often receive care in their own homes. The team visits to check on the patient and provide help. Heartland Hospice uses a staff of 19 total employees to coordinate these visits. This includes skilled nurses who handle medical needs. They also have a large group of volunteers who offer extra support. The team works together to create a plan that fits the specific needs of the patient. This care is about more than just medicine. It is about making each day better. They focus on the physical and emotional needs of the family. Having this support nearby can make a large difference in how you manage daily challenges.
What to Ask When Choosing a Hospice Provider
Choosing the right provider is a big decision for your family. You should take time to ask questions that matter to you. First, ask how quickly a nurse can get to your home if an emergency happens at night. You should also ask how the team will help manage pain or other hard symptoms. Ask about what support they offer to family members who are grieving. It is also good to ask how often a nurse will visit the patient. You want to know if they have experience with the specific illness your loved one has. Make sure you understand the plan for after-hours calls. Write down the answers to compare your options. This helps you make a choice based on facts. You deserve to feel confident in the care your loved one receives.
Preserve Your Family History
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