NEW CENTURY HOSPICE AND PALLIATIVE CARE, LLC
Provider Information
- Address
- 1389 E 12 MILE RD
MADISON HEIGHTS, MI 48071 - Medicare Certified Since
- January 11, 2023
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEW CENTURY HOSPICE AND PALLIATIVE CARE, LLC compares to hospices nationwide.
13.5 minutes
of nurse care per routine home care day, on average
That is the 63rd percentile among hospices nationally. The national median is about 12 minutes.
22
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.5 min
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.1%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits38.4%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.6%
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months28.6%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,407 · 47th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 69% of patients or more. Most hospices score above 90 percent.
- Pain screening98.4%
- Pain assessment95.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment92.7%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life69%
- All care steps completed85.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia18%
- Heart and circulatory disease40%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Madison Heights
New Century Hospice and Palliative Care, LLC serves families throughout Madison Heights, Michigan. They provide comfort-focused care for patients facing life-limiting illnesses. Their team works right in your community to manage pain and support emotional well-being. Hospice is not about giving up. It is about making every day count. This provider focuses on the person, not just the disease. That said, choosing the right team is a big decision. They bring medical support directly to where your loved one feels most comfortable. Whether you need help with symptom relief or guidance for family members, they are ready to help. Having local support makes a massive difference during difficult times. You deserve a partner that understands the local landscape. Their office on 12 Mile Road is well-positioned to reach families across Oakland County quickly and effectively.
About New Century Hospice and Palliative Care, LLC
New Century Hospice and Palliative Care, LLC has been Medicare certified since January 11, 2023. This certification proves they meet strict federal standards for safety and quality. It is a vital check for any family seeking hospice support. You want to know that a provider follows the rules set by Medicare. This ensures they have the right staff to handle complex medical needs. Most people do not realize that Medicare certification is the gold standard for hospice care. It means the government keeps a close eye on their performance. When you look at a provider, always check their history. This team is relatively new to the certification list, but they have already made an impact. They focus on providing high-quality care that meets the needs of the Oakland County area. You should feel confident asking about their specific experience with your loved one's condition.
High Quality Ratings
Understanding Hospice Care in Madison Heights
Hospice care is a special way to provide comfort in the final stages of life. In Madison Heights, you have access to providers who understand the local medical community. The goal is simple. It is about keeping your loved one free from pain while supporting the whole family. But what does that look like? It often means nurses, social workers, and volunteers visiting the home regularly. They provide the medicine and equipment you need. Plus, they offer emotional support that is just as important as the physical care. The thing is, many families wait too long to call. You can start hospice care as soon as a doctor says it is time. Do not feel like you have to handle this alone. The system is designed to wrap a blanket of support around your household. Reach out early to learn how they can help you.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a deeply personal task. You want to pick a team that feels like a good fit for your family. Start by asking how quickly they can respond to an urgent call at night. You need to know that help is just a phone call away. Ask what happens if your loved one needs to go to an inpatient unit. It is also good to ask how they support family members after a loss. This is called bereavement care. Does their team include a chaplain or a social worker? These people provide comfort that medicine alone cannot offer. And always ask about their specific experience with the condition your loved one has. A good provider will be happy to answer these questions honestly. They should make you feel heard and respected throughout the entire process. Take your time to find the right partner.
Preserve Your Family’s Story
Your loved one has a lifetime of memories worth keeping. Capture their wisdom and stories to share with future generations during this important time.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.