HOSPICE OF NORTHEASTERN MICHIGAN
Provider Information
- Address
- 830 S OTSEGO AVE
GAYLORD, MI 49735 - Ownership Type
- Non-Profit
- Medicare Certified Since
- August 3, 1990
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 15 |
| Physicians | 0 |
46
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE OF NORTHEASTERN MICHIGAN reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2011.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE OF NORTHEASTERN MICHIGAN compares to hospices nationwide.
13.6 minutes
of nurse care per routine home care day, on average
That is the 64th percentile among hospices nationally. The national median is about 12 minutes.
195
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.6 min
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97.5%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits48.7%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.7%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months51.6%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.3%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.1%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,161 · 40th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 78.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment99.2%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment99.4%
- Treatment preferences discussed100%
- Beliefs and values discussed99.6%
- Bowel care for patients on opioids100%
- Visits in the last days of life78.2%
- All care steps completed98.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer25%
- Dementia20%
- Heart and circulatory disease22%
- Lung and respiratory disease10%
- Stroke13%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice of Northeastern Michigan
Hospice of Northeastern Michigan serves the Gaylord community from their office on South Otsego Avenue. They provide end-of-life care focused on comfort and dignity for patients in Otsego County. This team helps families find peace during a very difficult life transition. They have been a certified Medicare provider since 1990. That is over three decades of local experience. Choosing the right partner for your loved one is a major decision. You want a team that knows the area and understands your needs. This provider offers a clear track record of service that spans generations in Michigan. They focus on managing pain and supporting the whole family unit. It is about living each day as fully as possible. That is their core mission in the Gaylord region.
About Hospice of Northeastern Michigan
This organization operates as a non-profit provider. That means their primary goal is patient care rather than profit margins. They earned their Medicare certification on August 3, 1990. Being certified for this long shows a steady commitment to federal quality standards. Families should know that non-profit status often means more resources go directly toward staff and patient support. They follow strict rules to keep their certification active. This gives you peace of mind regarding their clinical oversight. What most people don't realize is that all hospice care is covered by the Medicare Hospice Benefit. You do not need to worry about the cost of basic services. They focus on the physical, emotional, and spiritual health of the patient. It is a team-based approach designed to surround you with help. You are not walking this path alone.
Understanding Hospice Care in Gaylord
Finding the right care in a rural setting like Otsego County requires looking at local reach. Hospice care is not just for the final days. It is for anyone with a terminal illness who chooses comfort over aggressive medical treatments. Many families wait too long to start these services. The truth is that early access to hospice can improve quality of life for months, not just weeks. Here is the thing—hospice comes to you. Whether you live in a private home or a care facility, the team travels to your location. They bring supplies, medicine, and support staff to your doorstep. This keeps your loved one in a familiar environment. It reduces the stress of hospital trips and keeps the family together. Gaylord has specific local needs, and this team is built to meet them where you are.
What to Ask When Choosing a Hospice Provider
You have the right to choose your hospice team. Before you sign anything, ask these specific questions to get a feel for how they work. First, ask how quickly they can send a nurse to your home in an emergency. Speed matters when a loved one is in pain. Second, ask how they handle after-hours calls. You need to know who answers the phone at 2:00 AM. Third, ask about their volunteer program. Volunteers provide vital companionship that nurses cannot always offer. Finally, ask what specific grief support they offer to the family after a loss. These programs are often free and very helpful. Do not be afraid to ask tough questions. You are the expert on your loved one's needs. A good provider will be happy to give you clear and honest answers every time.
Other Hospice Providers Nearby
THE CARE TEAM HOSPICE
UPPER PENINSULA HOME HEALTH & HOSPICE
OSF BAY DE NOC HOSPICE
HOSPICE OF NORTHWEST OHIO
HEARTLAND HOSPICE (SOUTHFIELD)
MEMORIAL HEALTHCARE
Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.